FLOSS Dental

I can almost guarantee you will need the «deep cleaning» after your exam. I get it, I’m a businessman, but I came for a cleaning. Once I didn’t want to fork over $ 500 out of pocket, they escorted me out of their swanky office (kindly of course).

I had a good experience here and so did my husband. Did a really good job, had no issues with billing and got my teeth whitened. Nice office clean friendly staff etc.

I have been a client of Floss Dental since they first opened years ago. I have had the works — from cleanings, to fillings, to crowns, root canals and even an implant. Always friendly and warm, good service, pain free and prompt. They have always seemed reasonable in treatment and cost. Overall definitely 5 stars for me! Why else would I drive 45 minutes from the Woodlands?! Highly recommend!

Service and all dental work was excellent. The problem comes from billing. I moved and had to google the address to add to my navigation. When I did this I saw numerous bad reviews based on bad billing practices. This was a little alarming. When the tech was walking me from the waiting area she said I may not be able to have the «complimentary whitening» done because they were low on something needed. I explained I scheduled this cleaning with the whitening and it was pretty much the reason I chose them. After a few minutes I was told I would be able to have the whitening. After the billing reviews I made it a point to ask not once but twice whether all services were covered during this visit. I was told twice «Yes everything is covered by your insurance». After all services I walked to the front only to be told «You have a remaining balance of $ 150.00». I was shocked and explained I asked that twice during my visit. The receptionist in turn told me «I added a $ to your account so that means I told you the whitening wasn’t covered on this visit». She went on to tell me that the complimentary whitening is once every other visit. That would be great if someone had told me but I was never told about that. She went on to tell me that she must have because that’s how they do it. I told her that I had never been told that and I was overly cautious and asked twice during my visit to avoid the same issue I read others having. After some back and forth she said they would remove half. That would be great if I signed up for a $ 150.00 service and it went to $ 75.00. In reality I went from a 0.00 balnace to $ 75.00. Do not visit this location. Even after verifying I was still left with a bill.

First, let me say that The dentist and the service I’ve had, have been very good.
The issue, is they don’t take care of you as a Customer. My experience, in calling for a cleaning, the next appointment is 3 months out. Its frustrating when you see them advertising on Groupon, in papers and on the web looking for new patients when the business can’t even support the existing customer base.
Maybe they should consider opening on Friday’s and some Saturdays to support existing customers. Well I’m finding a new dentist.

I’ve been coming here for a year (4 visits so far) and every time I am amazed by the staff. They are the most friendly, professional and genuinely kind group of people I have ever experienced in an office. Beyond that, when I had some extradorinaiy issues they were able to fit me in THAT DAY and address my concerns. I would give them 10 stars if I could– they are fantastic!

BE AWARE OF THE DEEP CLEANING SCAM! Ive come here for a couple years now obviously for the same reason most people do. They offer a «free» whitening with a cleaning. BUT that «free» whitening is far from that. They are like car salesman as soon as you open your mouth! EVERY TIME I’ve went I have been told I need a deep cleaning… which is $ 400 out of pocket beyond what any insurance covers. When I asked for just a regular cleaning– they said by law, they can’t just do a simple regular cleaning. I have went to many other dentists and they have simply did a regular cleaning within the perameters of what my insurance covers. don’t be fooled, that whitening does not work nor is it free. Those car salesmen will get you for a $ 200 toothbrush, expensive mouthwash and unnecessary dental procedures. Go to a regular family dentist!

Never fails, always the best service and the biggest smiles whenever I have to come to Floss. Who knew the dentist office could be such a happy place? Honestly I haven’t had a dentist since I moved to Houston almost three years ago because I didn’t want to go through the hassle. Well Floss makes it super convenient and takes away all the trouble of coordinating appointments. Plus they always have delicious snacks on their little table out front, which never hurts. Floss Midtown, most definitely highly recommended !!

I’ve been coming here for a few years. The four star rating is mostly for Dr. D — very personable and professional. She’s actually super-​friendly, which is comforting to a person who’s about to get a bunch of fingers, tubes, and various other fiddly bits jammed up in her mouth.
I’ve had a few fillings here, including one just done a few days ago. They’ve held up pretty well so far; I’m pleased with that. I also had invisalign done here, and I’m happy with the results. The teeth whitening sessions were just ‘meh,’ but it’s not that important to me to have super white teeth. If it were, I might opt to go somewhere else for that.
The rest of the staff is ok. There have been awesome techs/​staff and mediocre ones. The other dentists besides Dr. D were ok, I guess, but unremarkable.

I have nothing bad to say about Floss Dental. I’ve been there at least four times and they are wonderful. If your in the Houston area and need a good dentist, this is the place. Both Dr. D. and Dr. Baba are highly competent. The whole office is awesome.

Avoid this place like its a plague. Seriously!
I had to have some dental work done. I had to go back 4 times, yes 4 freaking times for them to get it right. Oh and I lovely bruise that lasted 2 weeks and was extremely swollen. It looked like I had been punched in the mouth.
Oh and they always make you wait. The shortest time I have had to wait was 20 minutes and the longest is over an hour. Why not call your patients if you are going to be an hour late. Respect your clientele since they are more than likely taking off of work to get into your office on a weekday.
Thankfully, my bite was finally corrected, but I will not go back. Their assistants are great but the dentists are terrible.

I am very pleased with Floss Dental. Not only do they offer free whitening each year, they have made sure to make me feel like a valued client.
I chipped my front tooth on something metal I was opening (dumb, I know) and received a bonding that lasted a year. After it fell out they replaced it for free! A two-​hundred dollar procedure.
They also never make me wait more than 10 minutes which is great.

Stay Away. This place will give a quick look at your teeth and tell you that need a «deep cleaning» because of gum pockets etc. etc. They won’t give you a regular teeth cleaning unless you get the deep cleaning. The majority of dental insurance plans don’t cover this as it falls under the «periodontal» category. I went ahead with it anyway.
Long story short, my roommate went, and they told him the same thing. Two of my neighbors who moved into my apartment complex (which is across the street from this place) were told the same thing. So, ⁴⁄₄ people who otherwise had a history of healthy oral hygiene, now have early signs of periodontal disease? Nah. This place only cares about up-​charging you and taking your money. No wonder two of their other locations in Houston have closed. The midtown location is probably still open because people have the $$$ to fork over.

I have been going to FLOSS for 4 years now. I have moved to California but still schedule trips to Houston just for my dental work since I refuse to go anywhere else. Dr. D is always patient and explains every procedure thoroughly. She takes time to answer all my questions and makes sure I am completely informed and comfortable before performing any procedure. I have never been to an office that goes above and beyond the call of duty to make sure the patient is as comfortable as I am every time I walk in.
My most recent work from FLOSS has been Invisalign. In one short, painless year my teeth are completely straight and beautiful. I could not have dreamed of a better outcome. She even saw me on a Saturday morning for my most recent checkup since I had to travel from Cali, now that’s dedication!

I have been going to Floss in Midtown for the last 4 years. Within that 4 years I have moved twice but have kept going to this location even though there were Floss offices that were closer– this is all because of Dr. D!
Dr. D has been a life saver of the last few years. I needed quite a bit of dental work and Dr. D took time explaining each and every item on my dental plan as well as helping me prioritize what needed to be done first. The day after every procedure (no matter how big or small) I received a phone call from Dr. D — not an assistant or receptionist– asking me how I was feeling and if I had any questions or concerns. Dr. D is committed to her patients and goes above and beyond to ensure they are comfortable, educated and happy. I have even had an emergency temporary crown replacement on a Saturday morning FREE OF CHARGE!
Beyond that, I love the ambiance of the office and how genuinely friendly the staff is. It doesn’t get much better than that!

I went yesterday as a first time patient. The assistant came and got me right when I got there. No waiting (GOOD!)
As a first time patient, I was given a brief tour of the facility, a detailed x-​ray and cleaning. The hygienist and dentist were very patient and they explained everything very well. Dr Wilde explained all the concerns and possible procedures I would need (What is necessary and urgent to fix and what is cosmetic and can be waited). Before any major operation, the reception would come and explain how much each procedure would cost after insurance. At the end, I made the choice on what I wanted to do right away and what I wanted to wait for the next day (Today).
Also, there was a complementary teeth-​whitening at the end. A plus!
From reading the reviews, it seems that not everybody is responsive to the style and approach of FLOSS. The dentist and hygienist let the patients know ALL the dental concerns (major and minor, immediate and distant). Some people consider it as hard-​sell. I happen to like it because I know I need to address now, and what I may need in the future, therefore i can plan for it.
Some people complained about the waiting. Like any clinics or dentist appointments, there are bound to be unexpected delays. Nothing new. I suggest going in the morning. They were on time for me on both time.

When I entered through the front door of FLOSS Midtown (because the back door near the parking was broken/​bolted shut), I felt as if I was in some high-​end lounge going to get a drink. It was not the décor of your typical dental office — leather chairs, modern colors, tile, and artwork. I was slightly concerned about the table centerpiece, seeing as it was a glass bowl with nearly 100 (used?) Invisalign trays…
Anywho, I went for a cosmetic dentistry consultation, which I had scheduled a week in advance to be over my lunch break. I arrived at noon and was promptly seated with a bunch of new client paperwork. After filling it out, I was assured that I would be seen shortly. (Their paperwork had a lot of stipulations in it, including a waiver for teeth whitening and other things that are out-​of-​the-​box offerings for their clients, regardless of insurance coverage, etc.)
At 12:50 I was taken by an assistant on a tour of their «state-​of-​the-​art» cleaning facilities and communication systems, the whole time there was no concern for the fact that I had been seen 50 minutes after my appointment time, and that maybe 1) I was hangry from not being able to have lunch yet and 2) why do I care about your cleaning and communication systems because that’s your deal — you’re the dentist. I tried being patient, but had to speak up.
They sent the doctor in almost immediately, and he was overly apologetic and had a good bedside manner. He did a lot of explaining and review of my teeth to see if I was a fit for the various cosmetic dentistry procedures they offer. I was pleased at that. They also have a variety of different payment options to suit your various financial needs.
I had been on a few consultations prior to this one, and I would definitely rate FLOSS as one of the most thorough, but definitely the most expensive option.
Overall, the dentist was great, but the awkwardness and timeliness of the office overshadows some of that, unfortunately.

I agree this place is a total scam. They hire pretty faces to push the up sell in services. DDS Diana Wilde constantly tried to sell unnecessary services over a two year period of time. I finally went to another dentist in the area and they confirmed the services were unnecessary and they had seen several of Dr. Wilde’s patients that had complained about the same scams and moved to other practices including his. Stay away if you don’t want end up paying out of pocket for multiple services your insurance won’t completely cover.

I have been going here since they opened. They also did my Invisalign there too, so I have had multiple experiences here.
Dr. D. is an amazing dentist! She is super sweet and makes you feel comfortable with any procedure she has to do.
A lot of people dread going to the dentist, but I actually enjoy it here. Everyone is super nice and although all but Dr. D from the original staff has turned over, they make you feel like an individual and not just a number.
Strongly encourage going here.

Short: FLOSS is a scam. The people seem genuine. They’re NOT.
Long: I started going to FLOSS in Midtown b/​c it was literally right across the street. BIG mistake.
2 yrs. went by w/​routine visits. No qualms other than no visit was ever predictable. Every single appt. had absolutely no order to it. Just weird. Then I had a cleaning in mid-​August.
I arrived early & wasn’t seen for an hr. past my appt. time. Obnoxious, but I’m pretty patient. Once seen, the hygienist poked at a handful of my gums & said, «You need a deep cleaning. You have 4−5mm pockets.» I thought 1) I guess this is what happens when you postpone your 6-​month appt. These extra 3 months really did me in! 2) USUALLY they measure EACH & EVERY gum pocket while having an assistant record it. & 3) Let’s just get this over w/​.
Another person entered w/​a release I had to sign. After a very poor explanation of the procedure, I went along w/​it. I’d always considered the staff to be kind/​genuine. So I believed for the best.
Blood pressure was taken & ended up high (white coat syndrome). But I was told it didn’t matter b/​c I only needed topical numbing. Deep cleaning went fine. No pain. Just a huge bill for something I never needed to begin w/​. More on that coming. Bear w/​me.
All the while, I heard this poor girl in the room over needing the SAME procedure. Only she was giving them more of a hard time — unsure whether they were trying to pull one over on her — calling her dad for the go-​ahead since she’s on his insurance — etc. Here’s where things got ridiculous. She was told if she didn’t get the deep cleaning, she couldn’t get a regular one. That «needing» a deep cleaning was in fact a «diagnosis» of pre-​periodontal disease. Mind you, NONE of this was explained to me b/​c I didn’t put up a fight. The girl had it done. I’m only hoping she did her research afterwards like I did & realized what BULL this all was.
When the dentist finally came in, I was told I had 3 – 4 cavities on different sides of my mouth which meant scheduling 2 more appts. When asked if I wanted to get 1 side completed right then, I said, «My blood pressure was high when they checked it.» «Oh, okay,» says the dentist who should’ve already known I couldn’t safely be administered novocaine. COME ON.
I told her I’d wait to have work done. I was led to the front desk to pay about $ 200 (patient responsibility AFTER insurance, which would cost about $ 700). Keep in mind in the moment, I didn’t see all the red flags. But hindsight is ²⁰⁄₂₀. I was told I’d need to be seen in 3 months. AND 3 months after that. Sound fishy?
Once home, I realized they never gave me the prescription mouthwash I’d paid for. So I called & was told I should definitely come pick it up b/​c I needed to start it THAT night. When I got it, I received no helpful instruction in how to use it properly.
At home again, I decided to ask a former client of mine — a dentist — whether I was just ripped off. I emailed FLOSS to obtain my X-​rays, & forwarded them along. From the git-​go, she KNEW I absolutely did NOT need a deep cleaning. I am young. Healthy. I don’t smoke. No bone loss. ZERO NEED for a deep cleaning. I also showed her my treatment plan & realized I was charged $ 99 for a «mucosal detection» swab I 1) NEVER HAD & 2) DIDN’T need. You can VISUALLY TELL when someone has oral cancer. I was also told NOT to use the Peridex mouthwash. It would stain my teeth. Makes PERFECT sense when you think of FLOSS’s scheming ways. They want me to stain my teeth so I’ll go BACK for more cleaning/​whitening. A vicious cycle. Thankfully, my friend’s dental office took my insurance, so I cancelled the appts. I’d made for my fillings & made an appt. at Normandy Dental in east Houston.
Once there it was confirmed that ALL insurance providers REQUIRE documentation of gum pockets — something FLOSS obviously had to fudge since they NEVER RECORDED A THING. When my pockets were measured at Normandy, I heard a bunch of 1’s, a bunch of 2’s, & a bunch of 3’s. NO 4’s or 5’s. I have completely HEALTHY gums. No deep cleaning necessary. I also only had ONE cavity. NOT three or four. Seriously, FLOSS?! Normandy didn’t even charge me for the exam. THAT’S honest. Something FLOSS in Midtown knows nothing about.
I told y’all this was long. But I want FLOSS to know that 1) I CAUGHT YA. You’re not fooling me anymore. SHAME on you for treating your customers this way & then being able to sleep at night. & 2) I’ll make sure the world knows NOT to go to your location.
In the end? FLOSS is a chain — never better than a private practice. They have a CRAZY rotation of dentists. Always leaving w/​new ones replacing them. Bad sign. FLOSS will try to charm you w/​their high-​tech-​fanciness, their «would you like cold or room temp. water?», & their knowing EXACTLY who you are the second you walk in since they took your picture at your 1^st visit. But trust me. It’s all a master-​plan to rip you off.
Okay, DONE :) Now go make your appt. at Normandy Dental!