Gao Feng Dentist

Extremely poor management
My daughter’s first dental visit, they found 2 cavity and request a Nitrous Oxide gas inhale for next time filling the cavity.
2^nd time we came, a different doctor, totally had no clue for the gas, tried without any numb, of course a 6 years old cannot cooperate. They blame the kid not being cooperative. We went home, wasted 4 hours.
At the end of the visit, they said they will call me if someone cancelled a appointment. I asked about the Nitrous Oxide process, nobody gave me a clear answer if she needs to take Med plus gas or just gas. I asked if she can eat breakfast, no clear answer.
Finally, 3^rd visit, they still seem to have no clue if she should do Med + Gas or just gas. They ASK FOR MY OPINION!!! Which is beyond ridiculous.
I complained about their poor management and want to brought this to their attention. Dr Gao, the owner gets very defensive and refuse to admit that there is problem in their management.
Last year they charged me for a visit saying the insurance will reimburse me later. Turned out the insurance paid them. Took them more than 6 month and 2 phone calls to get my money back.

I had been seeing Dr. Gao ever since I was a little child, and I know his practice was probably the most popular/​well-​respected in Chinatown, but in recent years the service has become much, much worse. I remember waiting for over 30 minutes between the teeth cleaning by the hygienist and the check up by Dr. Gao. The hygienists never explain what they’re doing and instead leave you feeling very confused and anxious (especially when there are sharp tools in your mouth!). Not to mention, every hygienist there who has cleaned my teeth has poked me in the gums several times and ignored my Unilocal of pain. I remember one hygienist in particular who made me hold up a mirror to my mouth as she repeatedly stabbed right at my cavity in a dramatic attempt to show me the black hole. While she didn’t hit a nerve, it is incredibly discomforting to watch someone stabbing into your mouth while you’re trapped in a chair waiting for the dentist to arrive. When Dr. Yang started Zen Dental Care, my family switched over and never looked back.

just ok, felt like inexperienced staff took care of me. maybe the three other reviewers are paid. something to consider…

If you look at my picture on the left, you will notice some pearly white teeth. 50% of that is due to my parents and genetics, and the other 50% is because of Dr. Gao and his staff.
This is by far the best Dental office in the Greater Houston Area. In the State of Texas. In the Nation. In the world. I can keep going on and on but i’ll just give you a few reasons to support my claims:
1. When you first walk-​in, you will notice a grand serene atmosphere with a lot of Zen. Then you will be greeted by the nicest front desk administrator on earth. Julie Ge is probably the nicest person you will meet if you are about to get your teeth worked on. She will make sure everything is set and you will have no worries after speaking with her because she will 100% take care of everything needed and you are ready for whatever your appointment entails.
2. The dental hygenists are top-​notch. I can’t name one that doesn’t do their job with maximum efficiency and accuracy. On top of that, they are easy to talk to and just great people.
3. They are always prepared and organized. Dr. Gao will also make appearances to personally make sure your check-​up or procedure is up to standards and that you are happy with your experience.
4. Now nothing is perfect, so the only thing negative would be the new doctor, I have heard some bad things about the guy, but I trust in time the general great culture of the office as a whole will influence him to be up to par to the rest of the staff.
I forgot to mention they always follow-​up with you and truly care about each and every one of their customers. They are dental experts and also people experts. That’s probably why if you ask any random Asian person on the streets of Houston, there is a very high chance they go to Dr. Gao. I’m not saying only Asians go here since it is located in Chinatown (because I have seen actually a quite diverse customer base), all I am saying is trust the majority and my words and go to Feng Gao’s Dental office. And make sure to make an appointment early. So many people go here that certain months you will not be able to even book an appointment because it will be full. In fact, since I moved out of Houston, I look forward to going back every holiday season to not only visit family and friends, but also so I can get my teeth checked. I don’t trust anywhere else at this point. I am a life-​time customer.

I’ve been going to Dr. Gao for the last. oh, at least 10 years. And here’s what I’ve found.
Pros:
1) Awesome staff — his staff is super nice and treats you very well. None of that «holier-​than-​thou» attitude that is sometimes exemplified by medical professionals. My favorite hygienist is Ingrid and I’ve been going to her for at least the past 10 years. She does a great job and doesn’t make you feel like it’s a long time at all.
2) Short wait times — yup, none of that wait time stereotype in the medical community
3) Practical — Dr. Gao doesn’t ask you to spend a ton of money but instead tells you about cheaper, pragmatic alternatives that are super helpful.
4) In Chinatown — and of course you can eat at the super cheap and super delicious restaurants there afterward!
Con:
1) If you don’t speak Chinese, it may be a more difficult to communicate as most of the staff speaks Chinese more fluently than English. (Mandarin)

Even though I (like most others) despise the dentist, it makes the experience so much better when you know you’re going to an office that cares about you and takes the time you make sure your visit is great.
I’ve never had to wait more than 10 minutes when I come by and my procedures are always done very quickly. They also don’t pressure you into getting things done that aren’t completely necessary, rather, they suggest alternatives and help you save money… shocking!
The front staff is also very helpful and nice. I always get a call the day before my appointment as a reminder and they try their best to accommodate me when I need emergency visits.
I’ve been to a few different dentist offices in the Chinatown area, and I must say, this place is the most professional of them all. I’m glad I found them and I will make sure to continue visiting them!