Grace Care Center of Cypress

The care and compassion the staff give to everyone is amazing. The food is really good and the therapy department has been so involved. There were other options but the way the building sits made me feel really safe, but with being convenient to the freeway and nearby hospital.

My mother stays here and loves it! They are kind and professional to a fault. They have tons of activities and a hair salon right on the premises. Everyone I have come into contact with here loves it here. Thank you for your time.

My mother has been at Grace Care Cypress for about 5 months. There evidently were some major problems in the past but things have really changed since they hired a new director in the past year. He wants everyone to be taken care of and everything to run smoothly. You see him everywhere. I’ve even seen him helping out in the dining room. The place is beautiful and kept very clean and it actually smells good there. The food is very good and the residents are given menu choices. I’ve eaten a few meals there and thought they were delicious. There is a family council that meets regularly and also a residents’ council that stays up to date with what’s happening in the center. No place is ever going to be perfect. I encountered a few things that I wanted addressed for my mom and they were handled quickly. I’m glad that I live close by so I can visit my mom frequently and I’m establishing relationships with the employees. The employees are friendly and helpful. One negative is that they seem short staffed at times, and occasionally my mother will have to wait longer than I’d like to be taken care of. But as I said earlier, no place is perfect. After weighing all the options, I wouldn’t consider moving my mom anywhere else.
Btw, there are three 5-​star reviews on here in the «not recommended» section. The only reason that I think that could happen is if the people wrote the review while being on the premises of Grace Care, it probably showed up on their computer site and Unilocal thought they might be employees.

When in a hospital or a prison the inmate fares best if a family member becomes a full time advocate. The lobby is nice and the rehab areas are awesome. Don´t be fooled by the super nice and clean people you meet in front desk. Take a right or a left and in twenty feet the stench will meet you. Worse if it is in the holidays. Poor hygiene of patients, poor hygiene of rooms and a walk in the beautifully decorated room halls are laced with the stench mix of stale food, excrement, worn clothes, unkempt elderly and infirm. The policy of bathing every 2 or 3 days might have a reason but I do not understand it or share it. Some residents are even protesting with poor hygiene to the fact their family left them there. The management of psychological issues of patient and family is lame to say the least.
Positive highlights: my husband´s nurses, a couple of African ladies, were AWESOME. To get that rating with me it means compassion, efficiency and the willingness and capacity to team up with the family member. The Rehab staff: outstanding. The N Step rehab staff here is top of the line and if all –patient, family member, staff– team up, the results can be better than expecting the place to work.
Do not expect a lot to function if you are not doing active follow up. Is a necessary evil if you do not have money to pay for home care for your disabled family member, but if could be avoided I´d recommend to do so.
There is not a policy on the unbearable loud TV blaring in shared rooms and all gets worse with a lack of restraint and manners as a culture in general. Nutrition is deadly: cheap bread, a lot of it, greasy cheese, too much refined unhealthy carbs, too little good lean protein and a lack of understanding that some people only eat chicken and fish and is not OK pork, veal or hamburger. Nor a Ms. Baird bread with lettuce as main course.
A lot of things do not work and your family member will wait for hours for pills or any reasonable request. Then again, unless you are there taking action, changing the bed, helping shave, clean, change clothes, take the clothes home for thorough laundry the ride gets rough. There is a fine deadly line between respect and neglect. Low blood sugar and depression and the patient sinks in.
A day his African ladies were not there, a doctor appointment was set at 10:15 to find the ambulance was called at 11:40…so than meant I had to transport him. Is useful to learn to change O2 bottles regulators and carry a O2 wrench with you at all times.
If anything seriously out of order happens, even with other resident´s family members that feel with the seniority to get in your face if the main door is not opened as they think you should after hours, despite the sign on the upper glass pane, and be prepared to put it in writing and advocate strongly for your case.
This is a «High Class» facility, so expect the standards to go down from here in all other old folks and rehab centers. As I have no family or children to advocate for me when I am old and infirm, I´d wish to be dead better than end my life here.

This place should be called DIS-​grace NO-​care Center. One star is too high for them.
If you truly want your loved one properly taken care of, then please AVOID THIS PLACE AT ALL COSTS. They are not only unprofessional and incompetent, but borderline criminally negligent and racist (I’ll get to that in a minute).
My wife’s uncle, who is battling cancer, was taken there on a Friday a week ago and he had to be transferred out the following Tuesday because the care was so poor. The entire time he was never seen by a doctor nor had blood drawn for any tests. When he arrived on Friday he asked for a TV remote – it was delivered on Sunday. He never had a telephone because the wall jack was broken and never repaired. Not once in the four days did they attempt to help give him a bath or shower. On Saturday he called multiple times for help to go to the bathroom, and they never showed up. He couldn’t stand it any longer, so he practically dragged himself to the bathroom, and when trying to grab the bar next to the toilet for leverage, the bar came out of the wall. While he was on the toilet, the help FINALLY came and he was told to wipe the best he could. He then overheard the nurse (who was black) tell her co-​worker, «I ain’t going to wipe a white man’s ass.» I guarantee you if the roles were reversed, that nurse would have been fired and subject to a lawsuit.
My wife’s friend had a similar harrowing experience here with her mother. At one point they put her in an ambulance to a non-​existent doctor’s appointment because they had the wrong patient. They put her on the ambulance with a nightgown only – no robe, no shoes. Her mother, who suffers from dementia, had no clue where she was going or what to do. It took them a while to track her down.
Please read other reviews at the website below before considering this place:
5 reviews, all 1 star. Enough said. TAKE YOUR LOVED ONES ELSEWHERE.