Hertz Rent A Car

WORST PLACE to get a rental.
I recently went in to get my first rental since my car was in the shop. As picking up my rental the girl supposedly the manager SEVADA helped me and told me to get a warranty on the car (Which was already covered by my insurance already) insisted that I need it so I got it just in case which I later canceled that same day and got charged for… She failed to explain or give me any options about their policy on gas when you bring the rental back and apparently checked off what she wanted me to do without my knowledge and just told me all I need to sign. As soon as my vehicle was ready I picked it up same day so I wouldn’t get charged the next day for rental coverage but instead saw $ 104.85 immediately taken out of my account. When receiving the rental I left the lot with half a tank of gas so they’re charging me for more than half a tank at $ 9.89 a Gallon! Spoke with the manager (the one that originally helped me) SEVADA from the 16 825 Katy Freeway location.
She explained to me it’s because there was not enough gas in the vehicle and told me she would call me back later and look into it. She also said she explained their gas policy when she didn’t and my fiancé who was with me mentioned that she never explained it either and he was there the whole time. 3 hours passed she never called me back, so I called her on my break and she said she will call me back again. She did eventually call me to ask me what my last name was again and how to spell it… That was it. I never got another phone call from her that day. I went to that location as soon as I got off work and spoke to the girl in the front desk about it since the manager «Wasn’t there» all she did was give me an attitude even though I was calm and polite. She said that’s how it is here and continued to give me dirty looks. She didn’t want to pull up my record or print out a copy of what I’ve signed saying I agreed to that and said she didn’t have that on file. She just told me to call the number on the back of the pamphlet and told me to step to the side since she didn’t want to help me.
I called and sat in my car for 35 minutes until I spoke with someone about it and the lady told me I CAN get a receipt from them and she couldn’t do anything about them taking money out of my account. I also never received my Deposit back I put down with them. No one wants to give me any other number there to fix this. Worst customer service here and I will make sure to let everyone know how horrible Hertz and especially the 16 825 Katy Freeway location!!!

Booked on Expedia and got a good rate. Had some issues with waiting and pickup. I requested they deduct my über cost to get there which they did. Expedia has listed under the booking terms you can get up to $ 20 if they cant pick you up. Drop off was ok. They pushed insurance and prepaid fuel. Insurance, nearly every credit card comes with rental insurance free of charge. pre pay fuel only works if you know your tank will be empty when you return. otherwise you are giving away gas.