Hertz Rent A Car

Stay away from this location as far as you can. Very rude staff and never trust them with card information, this store will steal your money, unless you don’t mind giving your money away.

Same experience as Len. Made a reservation. Even opted for the upgrade that they offer to incentivize people from renting from smaller Hertz locations. When I got there there were no cars available and they have me a small crappy car. No mention of ‘oh sorry let me help you find a location that you can swap with’. Had to ask the person if that’s possible and he acted like, ya of course you can do that. They would pick up phone calls while speaking so the process took longer. Never going back here

I made a car reservation 1 week in advance to pick it up at 1:00pm. When I got there, the sales associate said there were no cars and may have on around 5:00pm. What’s the point in making a reservation if a car may/​may not be reserved. I said I’m not coming back at 5:00 and associate was unprofessional basically saying take it our leave it. They tried to charge me for fuel charge on another rental 2 months earlier. Beware this location is unprofessional and shady.

A similar situation as the one below… do not rent from this hertz (even with a free rental coupon)!!!
I had a 730am pickup at this hertz with a free day rental. I arrived early morning to pick up a rental, but came to find out the safe was still locked and they could not give any keys out until the manager arrived (with the keys to the safe) at 930. I missed both appointments that I had scheduled that morning. I return the car that day (7 hours later) and there computers were down, so I could not get a receipt saying it was paid with a coupon. The clerk promised me he would not charge my card and would apply my coupon once the computers were up again. Well that didn’t happen, my card was charged and the headaches began.
I was communicating with warren, but seemed he could not refund my account with out crystal’s (manager of this location) approval. After 20 call and month and a half later, I have still not been able to reach crystal to get a refund or get any type or customer service. I am finally going to let my credit card company handle this and contact the better business bureau.
NEVER going to rent from here again. They are okay with stealing from people and giving them the run around until they give up!

TERRIBLE, TERRIBLE CUSTOMER SERVICE. Rent a car for the weekend to go out of town and the car smelled like smoke inside! I complained afterwards about my experience and the owner told me he’ll give me a 10% off discount the next time? 10% OFF? How about a refund?! He was also pretty unapologetic. Avoid this place at all costs. There are better places to rent a car!