I have been ordering parts from House of Forgings for about 2 years, and remodeling stairs for almost 10. From what I’ve experienced, they are one of the best stair part manufacturers in the industry. Overall, this is what you can expect: 1) High quality products 2) Large selection of finishes and designs 3) Some of the best customer service(the reps know what they’re talking about, and always work with you) 4) Fast and reliable shipping Every baluster is made of really high quality wrought iron, and is available in multiple finishes. Their selection at House of Forgings far exceeds most stair part suppliers. As far as the customer service, the sales reps have always worked with me to make my customers happy. There have been a few times where I needed my material ASAP, and they made it happen. House of Forgings has great products, and awesome customer service. They really are the best in the industry.