Houston Methodist West Hospital

I wish I could give this hospital a zero!!! I visited the ER at Methodist a couple of weeks ago because I was severely ill. To make a long story short, they took my information and wheeled me into a corner for over an hour with chest pains, severe dehydration, vomiting and much more. The most I received from them is being able to use their restroom. Overtime, my symptoms were becoming worse and the staff totally disregarded my crys for help and treated me like I was annoying? Eventually, I had no choice but to leave and go somewhere else? I was treated like an animal? There was no bed side manor, no compassion? In fact, when we asked any questions we were treated and addressed like we were aggrevating the staff? Keep in mind that I went there on a Monday afternoon where there wasn’t a great deal of patients there.
I would have to be seconds away from dieing and this was the only hospital available to ever return there. I’ve never been treated so badly before? TAKE MY ADVICE AND STAY AWAY FROM THIS HOSPITAL

Sent me home with bleeding polyp. West to Memorial Herman, was admitted for 3 days & had necessary testing & medical intervention. Will NEVER waste money or time dealing with Methodist.

Listen if you are a medicare patient beware. There are not enough words to describe how bad the service, the food and the way they take care of an elderly person. Leave a 93yr old woman with pneumonia alone in her room for hours, never change bed linens, let her freeze half the time. Honestly you better have someone 24 hours to stay with your loved one, if you want to make sure they get taken care of. This is the second time we have been to this hospital and God willing never ever again. Will go back to Memorial Hermann memorial city with our loved one from now on

Worst experience. horrible bedside manner from physicians and nurses. medication errors. IV bags left to run dry. nurses not interveneing when their nursing students make errors. and after submitting a complaint, it was deemed that the care my family member recieved met their standard protocol of care. so to all who are seeking to go here… DONT. Apparently their standard protocol of care is to provide incorrect medications and let ivs run dry leaving patients at risk for air embolisms.

My good ol trusted hospital. It’s usually clean, the staff is always on point and very polite. The nurses and doctors are well trained. I trust this hospital so much that after my first delivery where I want to delivery my second child here.

This review is for Dr. Hema C Patel in suite 530. I’ve been her patient since 2012. She’s a good listener and easy to talk to. She speaks candidly without being cold or scornful. If you have an issue, she’s intent on getting you back on track which I love. Every time I see her it’s like catching up with an old friend. I know she keeps notes like all other doctors but it seriously feels like a personal relationship with her.
Expect to see her within 30 minutes of your appointment time. Her staff is friendly enough and runs her office efficiently.

DR. DEAN DOMINY RUINED MY FINGER! AND HE IS TAKING THESE REVIEWS DOWN TO COVER HIMSELF. He incorrectly inserted pins into an infected finger. The finger is now DEFORMED AND CROOKED. SEE BELOW FOR PICTURES.
I saw him once after my actual appointment. When I requested to see him because his Resident Assistant Clay COULDN’T TELL IF THE FINGER WAS STILL INFECTED, Clay said, «you’re seeing me today.» They also coded things incorrectly and want MORE MONEY from me.
PICTURES SAY IT ALL!!!

I had a great experience here (great as far as appendicitis goes), and experienced fantastic accommodations and bedside manner at this hospital. All the nurses and doctors were competent and friendly and tried their best to make me feel at ease pre-​surgery, which was fantastic. My doctor, Dr. Nguyen, explained the procedure of my appendectomy very thoroughly and clearly and my nurse Heather was so nice and understanding throughout the entire ordeal.
The facilities at this hospital are also top-​notch. My room had a fantastic view and everything inside seemed very new and up to date.
They took my health insurance, Aetna, without any issues. My appendectomy came out to a very reasonable price after my insurance paid for most of it. Thanks for saving my life without driving me into bankruptcy Houston Methodist West! Keep it up!

We delivered our son here a few weeks ago and I want to say that this is a WORLD CLASS birthing center. The care was impeccable, I felt like I was at a hotel, not a hospital. I delivered our first son here in 2012 and it was good then, but now I can tell the improvements made are great.
They strongly encourage breastfeeding, they listen, they continually care about managing pain and needs. I remember one night I was bawling at 2 am because I was struggling to nurse when the nurse came to check in on me, she brought me cookies and ice cream and then helped me get my son to latch; that’s above and beyond in my book.
We are blessed to have such a center of excellence in birthing in the Katy Community.

Took my dad to the ER three times over the last 10 days. The wait times were 15 minutes, 1 minute and 4 minutes respectively. Registration was fast. The only negative about registration is that the information keyed in at the front desk is pretty much ignored by the nursing staff. They ask for everything again. History. Meds. Pain level. Current symptoms. One nurse said the computer systems were not tied together.
The nursing staff was for the most part very professional. There were two exceptions. But there always are.
We were admitted on one occasion through the ER and that was quick and painless. No additional paperwork. There was a lack of communication with the surgeon, who was supposed to meet with us and explain the options. That didn’t happen until moments before the surgery the next morning.
This is my dad’s go to hospital and for good reason.

This is an awesome ER and Hospital, fast registration and provider was in the room really quick.

Took my best friend here when she was down visiting. They were very prompt and nice. It was my best friends birthday and they gathered up a lot of nurse’s and surprised us by singing to her. Then they followed up a few days later to check on her.

Best service ever! The staff of administration, the nurses the doctors. They kept us informed the whole time. My daughter had a bad case of strep and had her tonsils removed. I can’t say how thankful as a mother the level of care she received. They were attentive. You can tell everyone loves there job!

I will not use this hospital system again!
Started great in the ER and then downhill for days. Miss communication from admission to discharge. The staff were confused and lack processes for tracking patients. They did not keep me or my family members updated as to what was going on. The credentialing body was in the building and they seemed more interested in them than taking care of patients. Then the business financial counselors were incompetent and deceptive. Gave the wrong deductible and presented their charges without taking into account the negotiated insurance rates that are much much lower. The nursing staff needs upgrade as I saw multiple incidents of infectious control failures. Also I had to tell the nurses my medication was due, when equipment alarms were going off z (for hours at times), and remind them to change my dressing several times. What a mess! I was told that the staff was supposed to check on you every hour, only the night shift did that, waking you up. The day shift were ghosts.

I would give it negative stars. I am an established patient there due to previous surgeries, but Sunday was completely different. I went to the ER for psychiatric issues due to C-​PTSD, suicidal thoughts and panic attacks. I was admitted at 730pm. Whisked away to a room, pricked for an IV prep (just the needle hookup) – was told I’d be given an IV. They took 4 vials of blood. The Dr came in very quickly and asked the standard questions, but when I had to explain what C-​PTSD stood for, I knew I was in trouble. I swear, she went back and Googled it. Got my vitals checked. They did come and give me 2 potassium pills – Then they left. FOR 11 HOURS! I kept getting worse in the meantime and had to self medicate for anxiety. I’m telling you… nothing was given, care, medicine, another person to talk to… NOTHING!!! No one even checked my vitals throughout the whole time or just poked their head in to see how I was doing.
The guy that does the psychological evaluations travels and didn’t get there until 530am. He was pretty worthless, but at least he was someone!!!
I finally got discharged at 630am, and the nurse acted as if she couldn’t wait to get rid of me fast enough. I don’t know why. My dad and my husband were there. I wasn’t yelling and screaming nor causing a ruckus. I just went there because that was the nearest ER.
Worst is we had to pay for this horrible visit and so will my insurance.

I went to this ER after passing out several times at work. The only thing that got me back to a room in a timely manner (in my opinion) is that I happened to pass out while they were doing an EKG in the triage room.
I warned the tech who was with me that I felt nauseous and might pass out again, and she hurried looking for a bag instead of making sure I was safe. I pointed out the emesis bags on the wall and in a rude tone she said she knew those were there but wanted something else for me. That’s the last thing I remember.
As I came to, someone was shouting that I was having focal seizures (what?! No history of seizures for me or my family) and to get me into a room ASAP. They slapped oxygen on me without a pulse ox and wheeled me to a room where a nurse told me to change into a gown. I took the oxygen off so I could change and forgot to put it back on. The nurse came back in and checked my blood pressure but didn’t check my oxygen saturation. He didn’t say anything about seizure activity and I was crying, thinking that I had some new neurological disorder so I wasn’t thinking clearly enough to ask apporpriate questions. He told me a doctor would be in soon.
We waited about an hour and the nurse came back in asking if a doctor has been in yet. I said no and he said he would be right back. A nurse practitioner (or maybe PA?) came in and looked at my labs, asked me my symptoms, I told her I was taking a beta-​blocker and she wrote that down. She started walking out saying my labs looked great but I was probably dehydrated. How does that add up?
The nurse was nice enough but when he came to attach fluids to my IV he had (what looked like) dried blood on his hands. I’m not sure if he washed his hands before entering the room, but he definitely didn’t put gloves on when touching my IV which is my preference when I care for patients.
An IV bolus and a couple hours later I was discharged with instructions regarding dehydration. How could I be dehydrated when my chemistry panel and urinalysis came back normal? I went to see my PCP the next day and he said stop taking the beta-​blocker immediately, that’s what’s making me pass out. Easy enough fix. Told me to rest for a few days without work and I should be OK. Luckily I didn’t take my beta-​blocker that morning because I assumed that’s what the problem was. If I had kept taking it I would’ve ended up back in the ER. Thanks for incorrectly diagnosing me, Methodist ER. Twice.
I will never return to this ER.
On a positive note, the outpatient experience I’ve had so far has been great with the providers (not so much their ancillary staff). When I had an ultrasound done the ultrasonagrapher was friendly and proficient. I love my PCP Dr. Medrano and will continue to see him. However, since my ER experience was so bad I can’t give any more stars on my Unilocal review. I filled out a survey they sent to me about a month ago and put my name and phone number requesting a call. No one every called me.
Please don’t go to this ER if your life is in danger, I’d be scared for you.

The emergency room here at this hospital is a joke.
I was having a miscarriage and came to the ER on a weekday.
The front office staff were so busy arguing about what to eat for lunch, that they hardly paid any attention to the physical and mental state I was in.
Once I was admitted into a room, the phlebotomist came by to draw my blood, and she was completely rude and inconsiderate.
My veins are small, so she had a bit of a struggle. Once she stuck the needle in, she began to dig so deeply into my arm that I even began to cry. She obviously didn’t care, and continued to dig it deeper, to where she just gave up, took the needle out and inserted it into a different area on my arm.
Once the blood was flowing in, she began to squeeze my upper arm and I don’t even know what happened, but blood squirted all over the floor, bed and my gown. She didn’t even bother to clean me up at all or apologize and left.
I literally looked like I murdered someone.
I was sent in for an ultrasound and once I was admitted back, I was left alone for HOURS.
No one came to check on me or ask how I was doing.
About 4 hours later, a nurse came in and said I was getting discharged?! Wtfreak? She said my HCG levels were still doubling from the last time I saw my obgyn (she spoke with my obgyn earlier «supposedly») and said I can leave.
I left with dried blood all over my arm and in excruciating pain. I ended up miscarrying the baby that evening.
I’ve heard good things about their labor and delivery, but their ER is trash. Worst experience ever.
Save yourself the trouble and go somewhere else.

Excellent facility. It looks very luxurious. I actually call it the Bentley of hospitals here in Houston. The staff was very attentive when my mother came in from a car accident. She was seen rather quickly and the staff was very professional and detailed. I’m very happy with the clean and safe practices that were used.

My daughter and I were involved in a car accident and went to the ER at Houston Methodist West Hospital. The staff at the front was very unconcerned, inattentive and distracted by their own personal conversations. When we were finally seen, they attempted to put myself and my daughter, a minor, and still shaken up from the accident, in separate rooms; only after complaining did they decide that it was ok to keep us together. The nurse practitioner who saw us however, was friendly and helpful, along with the radiologists. After being seen we were advised to call back to schedule a follow up appointment (at the same hospital) in 2 – 3 days, and they gave us the necessary paperwork to support this statement. Within the timeframe (2^nd day) I called and left a message requesting a call back; no call back. I called again the next day and spoke to Kim, the person who answered the phone. I explained the reason for my call and tried to schedule a follow up appointment; first she told me that I couldn’t be seen for a week, then after placing me on hold, she came back only to tell me that they don’t do follow ups and that if I was having chest pain (something that they knew of on the first day I arrived in the ER), I would need to go somewhere else because they don’t handle that there. I indicated that I was following the instructions that were given to me from Houston Methodist West Hospital; Kim advised that I follow up with my general practitioner…
This hospital was extremely unhelpful, discourteous and did all they could to make a bad situation worse. If you want efficient, kind, professional and attentive care, think twice before being persuaded by the new and shiny outward appearance of Houston Methodist West Hospital, you will NOT find it there.

There is only FOUR people in the waoting room. Tons of people have left and yet NOT 1 person from the waiting has ben called. Its a freaking graveyard.
Rude staff, they are far from patient oriented. They could care less. No bed side manners. Asking questions gets you a snide remark or scuff of the mouth. ME: how much longer? (first time ASKING in 3 ½ hours with a vomiting feverish kid, temp of 102). Her: (Not checking the computer) You are after a few people… ME: I have been here longer than the 3 of them. HER: Oh well I guess your next.
Take your family ANY where else. People have been leaving in scores because of the wait. Others like myself have been waiting it out to no avail. I will NEVER come here again. Awful service.
Wait for them to care & it will no longer be an emergency…