Houston Regional Service Center

Strange for me to actually have something good about a government operation, but this is run as efficiently as any I have come across.
The lady fielding the stupid questions from neophytes like me, is both brisk, and helpful. She also has a phenomenal memory for faces and names.
I wish more people would say thank you to these examples of customer service.

This would be a five if it weren’t so darn busy and they were completely full-​service. Make it there around 10am though and you’re not going to wait too long and you’re going to get some business done with some of the nicest government workers that ever existed. Seriously, these are really nice people here every time I’ve had to come in (four times so far…) They aren’t able to do drivers licenses (sorry) and do mostly title work (per their site — replacement titles, bonded title rejection letters, apportioned registration (IRP credentials and temporary operating authority for established accounts), annual permits (NAFTA), and investigating and resolving Texas title errors). But the limits of what they can do is a shortcoming of our state govt, not these nice guys.
I got screwed over by HCAD with my homeowners exemption (I know I mailed it in) and now they require your DL to have the correct addy and your vehicle registration address (not just mailing) to have the correct addy before they’ll fix it. So I came here and they were super helpful in getting me fixed up. The process stinks (you fill it out one day, have to come back another for the copy) but they do the best they can. I was additionally screwed by Toyota Financial by having the gall to payoff my car early with an official check from my bank and they sent the title in the bank’s name instead of mine. These guys have been super helpful with that and with the Release of Lien from Toyota got me a copy of the title with my name on it, though the final part of the process (their computer actually reflecting me as the lien holder) must be done at a county office (thanks Toyota, you owe me about $ 35.45 so far for your error, but that’s a separate issue) None of this is fun times, but these guys get four stars for being super nice, getting you prepped with all docs and info you need to get the job done and for being easy to get to.