Jiffy Lube

I got ripped off at this location, the guy was trying to take $$$, will never come back again
The service was fast btw, but way more expensive than other places

Went in for an inspection. Wonderful service. I’ll be going back for future services. They even put air in my tires. Clean little shop.

Great service. Kay is very nice, you can tell she knows what she’s doing. Thank you guys! I will be back!

This location is well managed. Everyone works efficiently, including the manager. The location is always clean & all of the employees are pleasant and in the proper uniform.

Stopped in for an oil change because they carried Mobile 1. The guy were very professional and cleaned my muddy and I mean muddy windows even though I said they were fine. They did a quick oil change and got me on the road again.

Horrible experience. Avoid this place at all cost. The staff is rude especially the lady that works there. It seems as though she has an inferiority complex and tries to be a know it all. She is rude and argumentative and the manager would not intervene.

I love these folks! Always super nice, super fast and are the only place in the car biz I truly trust. When they suggest recommended extra service they just SUGGEST versus the hard upsell you get everywhere else. Thank you for being here!

I always go to Jiffy Lube for my oil changes and I’m pretty much always pleased. Today was my first time at this particular Jiffy Lube and it was a nice one. Clean, efficient, professional. I like that they don’t pressure you to buy things; they just suggest and if you say no, they leave it alone. I also like that they clean your windows, vacuum your floors, and air your tires. On a Friday at lunch time, this location was pretty busy, but I think they handled it well.

These guys were great. Got me in and out very quickly. The guys are very knowledgeable and really kind to me. They were funny even though I had to wait a little bit just because there was a more serious service on the car in front of me. But I would definitely go back there and use their services again. They also didn’t push product on me which I really appreciate. Great job!

I’ve been coming to Gulfton location for years now & it never ceases to amaze me the stellar customer service I’m given while I am here. Their attention to detail & recommendations for service has kept my Dodge Ram 1500 running like a champ. This location should be a model to other franchises of how to operate in community. I am always pleased to stop by but u only have one vehicle.

The service here is wonderful. When I first got here the gentleman opened the car door for me and lead me out. So nice. They even vacuumed and dusted the car for me. I will be coming back here. I am very, very pleased. What I like the most is when they were vacuuming the car out the gentleman came back in and handed me a $ 5.00 bill I had lost under the seats so I gained their trust just from that deed. Wonderful, wonderful service.

Arrive at Jiffy lube and was greeted by a friendly young lady. I ask to have an inspection on my Chevy Avalanche and she told me to leave it where I was parked and this guy come flying thru the parking lot like he was upset but she said they were testing the the vehicle and they would be doing my vehicle the same. My inspection failed due to emergency brakes not holding so I had to get it fix and had 15 days to bring it back or lose the money I paid. My issue is that Jiffy Lube is a franchise and I cannot take it to another one to have it inspected and not be charged for the inspection. Overall this facility was very friendly and did not try to sale me something I did not need.
Brought truck back to Jiffy Lube for an inspection on my brakes after having Brake Check do some work on my brakes but they wanted another $ 400 but I just needed my emergency brakes to pass inspection. The guy who inspected my truck the first time came over and check on it and said another guy had to give it the okay. I remember a time when all I had to do was turn on my left and right turn signal, press on the breaks and turn on my wipers and I had my inspection sticker. Where is My man Tony White on days like this.
I had an overall good experience and I would used their business again when in the area.

Only place I could find open on Labor Day and would let me use my own oil/​filter. Plus! – I was in and out in a… Wait for it… jiffy. Harrrr. Manager Rodney Wiltz was very knowledgeable, courteous, and professional. His guys took good care of my car. Def recommend!

Service here has gone down hill here. I have been coming to this Gulfton Jiffy lub for 20 years they fail my truck for brakes «unsatisfactory». The inspector would not prove to me their findings. When I ran the test it stopped fine. My mechanic of 30 years and his associate also tested them and they were fine.
The inspected just did not push the brakes hard enough.
To get my truck pass we just bleed and ajusted the brakes to please the young inspector.
After checking Gulton Jiffy Lub’s hour of operation I was the at 7:30 am on a Saturday. When I come in at 7:30 the manager said the Inspector does not come in until 9:00. I came back at 9:15 AM but they now have a 45 wait.
They made me waist 3 trips to their shop and 1 to my mechanic. All for an inpector that was willing to push the brakes a little harder.

Clean waiting area, friendly and quick service.

I went to this Jiffy Lube in southwest Houston this afternoon to use a Groupon I had for an oil change and to get a annual state inspection done on my car. I usually change the oil and perform service and repair on my own cars because I have a lift and all the tools to do almost any job and I have seen enough problems come out of repair shops that I hesitate to trust most places unless I have to.
They pulled my Infiniti G35 into the service bay, opened the hood and had me come out to point out a few things that they wanted to go over with me. The Groupon I had covered the standard oil and filter and they gave me the hard sell about why I needed the high mileage oil. I built a few motors when I was younger and have maintained machinery my whole life and it is my opinion that the high mileage oil is nothing more than a marketing gimmick to coax a few more dollars out of your wallet. I declined the high mileage oil and the next thing she was adamant about was that I needed a new air filter. I installed a new air filter about 5,000 miles ago and she even had the filter box open where you could see the filter. It was only VERY slightly dusty and was far from needing replacement. I think it embarrassed her when I called her out on it judging from the look on her face. She also pointed out that my coolant overflow bottle was low, which was correct, but they wanted $ 5.99 a quart to fill it and I’m sure they would have put as much in as physically possible for that price.
All this would have been okay as I expect to get the hard sell when I go to an oil change place (it’s why I usually avoid them), but where things really got ugly is when she failed my car on the state inspection for the parking brake not holding enough. After I walked out, I set the parking brake and while you could overpower it with the engine, it was working properly in my opinion. The parking brake is only made to keep the car from rolling and you can overpower it on almost any car by giving it a little bit of throttle.
I took it to another reputable shop about 15 minutes later that I checked out on Unilocal first and asked them to look at the parking brake. Their mechanic went out and started the car and tested the parking brake and came in to tell us that there was nothing wrong with it. I went ahead and told them to do a state inspection on it even though I could have gone to Jiffy Lube and had in reinspected for free because they wanted me to fix something that wasn’t broken.
I took my freshly passed car and the paperwork to prove it back to Jiffy Lube to let them know I wasn’t happy and the manager essentially gave me the brush off and told me he wasn’t willing to give me a refund. I intend to file a formal complaint tomorrow with the Texas Department of Public Safety.
If you’re not car savvy, stay far away from this place because they will try to convince you you need a bunch of expensive services that you probably don’t need.
I have documentation to prove everything if anyone is a skeptic.
UPDATE: I met with the Texas Department of Public Safety official that oversees this Jiffy Lube and several other service stations in the area. he got in my car and tested the parking brake and determined that it was in good working order. He called the shop to ask them to refund my money but made it clear that he couldn’t make them give me a refund. I drove back down to the Jiffy Lube and the manager refunded what I paid for the state inspection. While I am glad he agreed to give me a refund when he probably could have told me to pound sand, I did have to spend a lot of time, gas, phone calls, etc to get the mess they created straightened out. While it was only about $ 42, I was more interested in making a point since I feel that they treated me unfairly.