Kolache Factory

It’s more common than not to come here and order Ham & Cheese or Sausage & Cheese and be told they are out and it will be a 20 to 30 minute wait. They always have full trays of the less common kolaches. You would think management would figure it out. Good news is Crispy Crème is right next door and I’ve never once been told they were out of hot crispy and delicious doughnuts.

The kolaches were okay. Could use more filling in them instead of you just being all bread… the service was horrible and they messed up my order. How do you mess up a kolache order? I ordered 2 ham and cheese and 2 saugsage and cheese and ended up with 1 sausage and cheese, 1 ham and cheese and 2 regular sausages… what? How? She was rude about it when I told her that’s not what I ordered and didn’t seem to care or want to change it to what I actually ordered. I just left the place without getting my correct order because I did not want to deal with that rude lady. Should have just stuck to my Shipley’s and got my kolaches there. Never coming back!

I have given this location many tries, and it never fails I am always very unhappy! On several occasions I have come here at 7:30 AM on a Sunday to order ham and cheese croissants and they have told me they are out, the car before me had ordered them all. The first 2 times I thought maybe it was an off day and they were out, but two more times after that they give me the same excuse! In fact one morning I logged online and made an order for five ham cheese croissant (to make sure they would have them) and when I arrived to pick up my order, they tell me that they have given 3 of my croissants to the guy in front of me!

We came to pick up about 15 kolaches around 8 – 9 AM and unfortunately the sausage and cheese were all out! There was another lady ahead of us who had just ordered like 3 big boxes of kolaches so that may have been the reason they were out… but I have to give one less star for it. The staff was very friendly though. I would come back again to give them another try. It may have just been an off day.

I’ve been to many kolache factory locations and this one by far is the worst location in Houston, in my opinion. The drive thru staff member was incompetent. We had a coupon and they got confused, then another staff member got nasty about it at the drive thru window. We were given two cold, hard, and cheese less kolaches for the high prices we paid. Very disappointing experience.

i thought it was alright, but i guess because of competition in houston, there are always some other places that are better then each other

We came into this Kolache Factory after finding the line at IHOP too long. I normally go to the one at the 8000 block of Highway 6. This place was filthy! My husband and I ordered 3 sausage and cheese and 1 ham egg and cheese and the cashier had to check the register a couple of times to get the order correct. Every table in the place was empty but dirty. A group of 3 people came in behind us and asked them to clean a table for them. The gentleman nudged the female cashier and nodded to the tables but never acknowledged the customer’s request. I found the staff to be rude, lazy and the place to be a mess. I will not go back to this location. One good thing was my food was still good, though my husband said it tasted like someone salted the outside of his kolache which was strange because we’ve never noticed that at the other location.