LOFT

Nice LOFT location. Cons — parking is rough. And it closes at six on Sundays? Walked in at 5:55 intending to use a coupon that expired that day. Sad face.

I’m a frequent shopper of Loft and had my birthday coupon to spend so I went to the Loft at Rice Village on my lunch hour. I was greeted by two sales staff as I walked in which I felt was on par with the service I typically receive at the store.
I walked through the store and saw they had a lot of items in the sales nook so I went over to check it out. I had my daughter in a stroller (she’s 5 months old and was asleep) so I ‘parked’ her at the end of the area while I browsed. She was literally 5 feet from me.
A sales lady, Moriah, walked by, did not say hi but was clearly annoyed that my stroller was there so I apologized and tried to move it out of the way. She said nothing but rolled her eyes and walked by. Ok, rude. Whatever.
I kept shopping and it happened again. Again she said nothing and again I apologized for the stroller being in her way. She made a huge huff (literally! Like a child) when it happened the second time. Ok, sorry. I have a kid and there’s no room to put the stroller without it being in someone’s way. I realize this and apologize to everyone that walks by and they all say ‘it’s ok’ or at least smile. But her? Nothing. What else do you want?
Anyway, I go to the fitting room and come back. I had two dresses that were long and cumbersome to carry around so I asked her to hold them. She said nothing to me but took them out of my hand and put them in the back. Uh, ok. I said thanks anyway and carried on.
A few minutes later I walked up to the register and told her I was ready. She said nothing to me except took my clothes and started ringing me up. I asked her two simple questions and she barely gave me one word answers. When she was finished ringing me up, I gave her my coupon and again she LOUDLY huffed and started taking the discount off. She didn’t say anything except stare at me and I assumed that was my cue to swipe my credit card so I did. I was putting my credit card back in my wallet and she said ‘please sign’ as if I was taking forever. It’d been 5 seconds and she was still putting my stuff in the bag. What’s the hurry?
Finally she gave me my receipt and put the bag on the table. ‘HAVE A GOOD DAY’ she said In a voice and tone so fake it made me want to punch her in the face or ask to see her manager immediately. She walked away and I did the same. I asked her co workers what her name was and made a note so I could call the manager later. I figured Unilocal was a better place to start so everyone else can know what a unfriendly and rude place it is. Please go spend your money elsewhere.

RUN AWAY FROM THE STORE MANAGER Shacoya McNeil Sales Lead #1307 at the Galleria
I will not be back as long as that manager is in the store, rude customer service and would not let me return or even get store credit with my ordered item I got online. WILL NEVER SHOP AT THE LOFT AGAIN.
Went to the one in Rice Village to return and it was actually processed much faster without all the rudeness
I just can’t believe some place like the Lofts would ever hire some ghetto rude lady as their manager at the International Galleria Mall. I expect better class as one of their frequent shoppers.

I have never been so NOT helped at a store before. I was in the store for 30 – 45 minutes had tons of things in my hands. All sales girls passed me and not only did not ever ask to help start a room but didn’t even say hello or welcome. All dressing rooms had clothes thrown around them I had to go in one myself and just shove everything aside to even differentiate what I had brought in. I ended up spending $ 250+ and didn’t even know everything was 40% off so clearly I was planning on spending more yet no one could bother to acknowledge me. The girls at the register seemed beyond bothered that they had to ring someone up. I’m still a little in shock about this poor experience.

This store has the worst customer service. I was shopping today and I walked in, made eye contact with the clerk, smiled, and she looked away.
Not even a hello, what are you shopping for today. After I circled the store several times with my items in hand, one of the employees (not the girl who completely ignored me) asked if I was finding everything okay. I told her I wanted to try it on. And she said, oh all he fitting rooms are open in the back. Didn’t even offer to take my items and walk me to the fitting room.
I worked in retail for seven years and the level of service is unacceptable.
Loft needs to get it together. I chose not to buy anything because of how nasty and rude and inattentive the employees were.

I love Loft, but this location is not my favorite. Many of the staff members are rude (ESPECIALLY if you come in within an hour of closing time), the store is small so it doesn’t have the best selection and parking in Rice Village is a nightmare (free spots are nearly impossible to find and garage parking is $ 15.00). On occasion I have had positive experiences with the few friendly members of the staff, however my overall impression of the staff as a whole is not great. Tip to certain staff members– Seriously, I know you close at 9 so don’t treat me disrespectfully when I come in at 8:45 already knowing what I’m going to buy. If it weren’t for the customers who you clearly cannot stand, you would be unemployed.

I was shopping in the area today, so I decided to stop into Loft as I receive their email sale alerts and they had select items on sale.
I walked into the store in the middle of the week and mid-​day and was never really greeted. The clerk clearly saw me, as she had to move out of my way to view merchandise when she was straightening items. As I browsed, she continued to walk the store and passed me a couple of times. I actually had a question about what specific items were on sale (because again, she never really greeted me or mentioned any store specials, etc.) and had to track her down. When she answered me, it was clear that she was not interested in helping me as she basically gestured to the rack and then walked off.
Now, there’s nothing more annoying than «stalker-​y» sales clerks that shadow your every step through a store — but I’m not about to spend one dime in a store if I’m not greeted or even helped to a fitting room! I don’t care how cute your clothes are or how great the sale is.

Loft has amazing sales. I am in the middle of moving and almost all of my clothes are with my movers. I also had an interview coming up so I asked my Cousin where I should get some good interview clothes for a decent price. She recommended Loft and not the one in the Galleria.
I went to this store and one of the associates immediately asked if she could help. I told her what I was looking for and we went to the clearance section. She was so helpful in picking out cute clothes that were also professional. I tried them on and was so happy with them I bought all of them.
The only thing I couldn’t find were good shoes that were professional. They didn’t have any boring flats. Luckily they recommended some stores nearby and I got some very nice new interview shoes.
Also I got the job I interviewed for so thank you!

Went at lunch time a week or so ago — explained I only had 1 hour and that I needed a new wardrobe — excellent service. 6 days later store put everything on sale 50% I went back and got a price adjustment — no problem. Great clothes, awesome prices, excellent customer service. Winning all round.

I’m glad they finally opened a Loft store in the Village but I feel like this store is smaller with less inventory than the Loft in the Galleria and Uptown Park.

I go shopping in Rice Village area often so I frequently stop by at this store. So far (several years) staff has not been friendly in general and selection they have seem to be limited. I find better selection and service in Sugar Land store or even in San Antonio if I’m in town for work. Just convenient due to location…

I never buy here unless there is a sale going on. When there are sale items, though, it’s a fairly good steal. And the sales rotate so if you’re patient and/​or plan ahead you can usually get a great work wardrobe.
Parking in the Uptown shopping center is convenient (unless it’s a Saturday afternoon).

Where Ann Taylor is great for business attire, it’s sister the Loft is great for business casual, or if its your style, everyday. Think about what a put together woman would wear on vacation and she probably got it here.
What I love about this company is that most everything comes in petite sizes as well. Most other stores that offer petite are of the other generation variety, in other words where my mom shops. What the Loft means for me is that I can find pants that I don’t have to get altered, horay! If I buy at a local discount store, i.e. Marshalls or Ross, after I get them altered it comes out to be the same. So time wasted.
Loft is similar to Banana Republic with the neutral color palette. Tops are usually about $ 40 — 50 and pants about $ 70. Like my other favorite in the Village I usually wait until things hit the sales rack and there’s always things to look at in that section. Word of warning sometimes their sales items are non-​refundable, which is really weird in this day and time.