Lumber Liquidators

I bought 2 different styles of laminate flooring from the Katy store and they have been awesome! One unfortunately didn’t meet my needs and they exchanged with no hassle even though the 30 day for returning the flooring had passed. They even allowed me to return the special order molding that matched the floor. Ignore any bad reviews you may read about lumber liquidators when dealing with the Katy store because the staff there is incredibly helpful!

After a recent purchase Kevin called me about price matching and explained to me their bulk purchasing program through their pro desk. I had no idea this existed! I’ve been shopping at other locations for years and having to pay retail price while trying to haggle it down some. Looking forward to future savings!

Please avoid.
First of all, I ordered the vinyl floors on Tuesday, February 24^th. Kevin said there was enough in Spring, TX so I can pick it up. I asked if he could ship it to the store on Beltway 8, he said sure. He told me my order would arrive Friday (Feb 27^th) or Monday (March 2^nd), and that I would get a call. It’s Monday, I call the Beltway 8 store and he says my order is coming from the warehouse and isn’t supposed to be there for another 2 weeks. I call Kevin back and he tells me that it’s not coming in till the 11^th. Ugh! It’s now the 11^th and I call the Beltway 8 store again and of course, it’s not there. It won’t be here till the 19^th. Unfreaking believable. The 19^th comes around and no call. My husband decides to stop by and pay them a visit. OH IT’S THERE. They sent me an email, but my email was incorrect. Nope, they didn’t try to call my cell. The boxes were wet, luckily it’s vinyl, so it’s fine.
This company is terrible. Per the «60 Minutes» episode you’ll probably get cancer from these China made products anyways. Do not bother with them unless you like to wait a month for an order and don’t mind wasting your time calling them time and time again.
Oh, and they were having a «sale», one of the lowest pricing sales of the year. Uh yeah. It was $ 0.20 cheaper per square foot when my husband picked up the materials a month later. Luckily, they refunded us the difference.
Ugh, I strongly, STRONGLY dislike this company and will not do business with them again.

I had a great experience with this LL branch. Ace, the store manager, handled our order and he was so helpful at every stage. Choosing our wood, pickup, and yes, even some returns (we had a large project) could have been a complicated process but it wasn’t because of the great employees at this location. We love our wood floors (second and third floors) and we would recommend this location to our friends!