Macy’s

Don’t shop here. They accept used and tattered clothing as returns.
A special warning for ladies. They restock used underwear.
Let me repeat that: THEY RESTOCK USED UNDERWEAR! Disgusting!

I have never had bad service at a Macy’s before, it’s usually my favorite department store to shop at. I will not be returning to this location. I went in to make a handbag purchase, one that I have been saving for for a while. I don’t typically spend that kind of money on anything, so when I do, I expect the service to be friendly, at least. The women at the Michael Kors counter were condescending and rude. I have worked retail for years and this was not customer service. I waited to be acknowledged for a solid five minutes while three employees talked behind the counter. I had a question about an item online which was shown to be in stock at this location but I could not find on the sales floor. The woman blew me off with a «it sometimes says that we have things when we don’t» and she went back to chatting. I then had to ask her to look it up the computer in front of her. Turns out, it was in stock… I’m not asking much, but some kind of interest or friendliness from an associate would be ideal, it is their JOB after all.
Side note: the restroom was a mess, the sinks were leaking all over the counter and floor.

Very crowded especially on sale days. Parking was horrible on a Saturday. I usually shop online because of the crowds but took a chance. Not a good idea. Employees were standing around talking to each other and not greeting anyone or offering their perfume samples which were in their hands. Every line had about five people in it and it ended up taking about 15 minutes to pay after our cashier messed up my gift cards. She called for help but no one came after 5 minutes. There is too much merchandise, it is very overwhelming and just too crowded. Had a gift card so that’s really the only reason I went.

The access on my cell phone was dead-​zero and the WIFI also a dead-​zone, too.
All of the Macy’s have issue w/​WIFI or Cell Phone available.
Fire your IT Infrastructure Group.
I do NOT have any issue in Nordstrom.

This is my absolutely favorite place to go shopping yet. The people here are nice well some of them. I can always find what I want to wear here. And it’s a great place to go. The prices are fordable. There’s always a sale going on. And you just got to catch it at a good time. Macy’s is the best place ever. I love the way it smells

Rarely do I award 5 stars, especially when it comes to shopping. But, my experience at the Coach counter in Macy’s at Memorial City mall was exceptional.
I stopped by during my lunch break to check out the Friends and Family sale. While browsing handbags and searching for wallets, I wandered into the Coach area. The sales associate, Kamini, greeted me with a warm smile and generated lots of friendly energy. I told her I was looking for a specific wallet, which they had, but I ended up not liking. She then introduced me to the Coach rep, Courtney, who provided additional suggestions.
Much to my surprise, a red and black snake printed number caught my eye. Wouldn’t you know that there was a great handbag close by. Again, the sales associates worked their magic (without being annoying or fake) and showed me a few more options. I ended up getting both an awesome wallet and a new handbag at a great price. Remember, I went in for the Friends and Family sale and ended up saving an extra 25%.
Although the store was bustling with customers, I was the only customer in the Coach area at the time. All of their merchandise was neatly displayed and very organized. Little do they know that this really caught my eye. Since there were sales in every department, I appreciated being able to easily browse merchandise that did not look as though a tornado had run through it.
As a result of my experience, I did something I’ve never done before and that is leave feedback about my shopping experience with the Executive Management office. I believe in giving credit where it’s due and these ladies surely deserve it.

This review is to the Chanel Makeup Station in Macy at Memorial City Mall. I came here to return some makeup that I had bought a couple of weeks ago. I stood next to the kiosk waiting for customer service to help. So as I was waiting, Connie (the salesperson) looked up and asked me what did I want? I said hi! I want to return some items. She said that she was busy with a customer and I said that is fine but the way she said it was smug. I started to have a confused look and said well, you asked me and I just replied. She said that obviously she is looking at me because she is talking to me. Uhh… ok.
I understand that everyone is tired from Black Friday but there is no reason to be smug and giving an attitude to a customer. I seriously didn’t understand. I was just waiting for her to be finished with her customer and didn’t feel appreciated for her attitude. I’m usually always in Macy shopping but I guess I should avoid the Chanel makeup kiosk because Connie gave me a bad taste in my mouth.

I like Macy’s. I like the idea of the coupons and discounts, but checking out to pay always seems to be a hassle. Like there aren’t enough cashiers or the lines or long or something. Also, not all of the staff is knowledgeable about where certain brands are and may lead you into the wrong direction. All I know is that if you’re looking for an Alfani dress from the website, that Alfani is not mixed in with the other dresses; rather, it has it’s own section toward the back of Macy’s almost to the mall entrance.
The shoe department seems to have order. Look for a sales associate holding a cell phone looking palm pilot situation. When you want to try on shoes, simply have them scan the barcode to check the shoe size availability and they will bring it to you. No longer are the times of standing there waiting for the shoe person to come from the back with loads of boxes of «other styles» in that size. So, good job Macy’s: technology is improving our lives!
If you’re paying by Macy’s charge card, your coupons will be there electronically. Pretty cool!

Impressive Store — I haven’t had much luck with the Macy’s locations in my home state of Florida but I have to say this mammoth Memorial City Mall location blew me away. I am planning a trip across the pond next week and didn’t have much luck finding what I was looking for at my local Macy’s but that wasn’t a problem here my only concern is did I bring a big enough suit case.
This is a pretty nice shopping mall as shopping malls go, although this is not the type of place I like to spend my money in this was a pretty nice mall complete with its on indoor ice rink.
The men’s department is located on the second floor, the women’s downstairs. The selection here was nothing short of amazing and the prices well you can’t expect to have everything I guess, although as you’d expect at Macy’s there were little red sales tags everywhere to make you feel a little better when you cash out but it appears the original retail prices are a little jacked up. Definitely worth a return trip.

What a screwed up company. I will no longer use my Macy’s credit card until they get their website issue fixed.
I have always appreciated using my Macy’s credit card for purchases and paying the balance within a month or so afterwards. However, Macy’s has now gone to using an outside bank to handle their credit cards. The website that it connects to for making my online payments does not work and gives the error messages every time you try to use it. Macy says it will be fixed soon but it has been over three weeks now and it is still not fixed. My credit card will stay idle and Macy’s until it is fixed and may soon be just torn up.

Just saw Alden at the Bobbi Brown counter! Great customer service and very knowledgeable about the company and products. Helped me out with a foundation matching. Definitely coming here again.

I’m a huge fan of Macy’s at memorial city mall. It has the best selection of all the Macy’s I’ve been in town; galleria, willowbrook and Westoak.
The shoes selection is great. I would recommend visiting on Tuesday to Friday. Saturdays are packed.
I stay away from juniors and head right over to the rachel roy, barIII and bcbg sections. that’s where I find my prized items.
DO not visit or make returns close to closing time, because customer service goes from a 5 to 1 real quick.

I came here tonight to return some make-​up and ended up walking out with more make-​up.
After returning my unwanted makeup, stopped by the Bobbi Brown counter. I was looking for a nude lipstick and ended up with so much more.
CiCi approached me immediately and asked if I needed help. I told her what I was looking for and immediately began to look for my perfect shade of nude.
She was very helpful and wonderful at what she does. She matched me with the perfect foundation, powder and blush as well.
One can say I fell for it, but we girls know good make-​up is hard to pass up.
She was focused on me and asked my opinion and face me suggestions on how to apply my makeup and how to coordinate make-​up colors. A professional all the way.
I will return to see her next week to get a mini make-​up lesson.
The product is wonderful and high quality, but on the pricey side.

I think this is a decent Macy’s, but I only really ever have luck in the women’s department. The shoe section is always insanely busy and the junior’s section is always a huge mess. The fitting rooms are old and kind of ugly, and seem to always have full racks of clothes waiting to be put away. Although I hardly shop there, the men’s section upstairs is huge and the home/​kitchen section seems nice and they are always having sales. I have had good customer service here though, last time I came here the saleswoman told me about an unadvertised pre-​sale they were having and she helped me save an extra 30%.

This Macy’s is great. HOWEVER, the sales ladies in the men’s cologne department were SUPER annoying. They would NOT leave us alone. I tried several times to politely tell them we wanted to browse on our own, but that only deterred them for a minute or two before they were back, hounding us. I just wanted to sniff colognes in peace!
When we finally chose a cologne the saleslady told us that our only option was a $ 75 gift package. I pointed out that there were individual bottles of cologne sitting on the shelf and asked how much the smallest one was. She begrudgingly went over, picked one up, scanned it, told us it was $ 42, but then informed us that of course we would prefer the gift package, containing 2 bottles for $ 75. That lady seriously wanted us to buy that gift package. She almost started to go ahead and scan it for us, when I said «Wait!» and asked my boyfriend what did he WANT. Because I knew he wanted the small, $ 42 bottle. That didn’t sit well with the saleslady, but luckily we came there to buy cologne, not please Macy’s employees. Guh.

This may be a smaller store compared to others in the city since section is not as great as I thought it would be. The departments are well placed but lacking in organization in clothing selections. It appears every time I visit this location it has random racks in between other clothing brands.
Maybe a better design in spacing would help. Overall it is a good store to shop. There are always sales here so your always bound to find what you need for a great price. Customer Service is great and you’ll always find someone to assist you.

I really want to love this location because Memorial City is just so convenient for me and I do a lot of my other shopping here. However, every single time I come here, I find myself annoyed.
I don’t know if they are always short-​staffed, or if they are just not employing the right people — but this place is always a mess. The ladies dress department and fitting rooms are the biggest mess! Piles and piles of clothes, no matter what time you are in the store.
My other frustration is with the jewelry department. If I were to go to any other jewelry store, I would be helped or acknowledged immediately. Not here. I’ve tried to try on/​purchase items from this location on multiple occasions and never been helped. One time I had a clerk help me at the Michael Kors watch area and when I inquired about the other MK bracelets, she pointed to the next jewelry section and told me which cases they were in. When I walked over to the other case, she proceeded to just watch me wait… and wait… and wait.
I have had good service at a couple of the make-​up counters and in the shoe department, so I won’t go below three stars.

Shopping on a Saturday here guarantees you a rubber room at no extra charge, but buy 3 pairs of shoes and save 30%, that tag line and a friend hooked me. 20 minutes of parking roulette and I no longer wanted to meet my friend but made it anyway.
Found my size which is difficult to do, Michael Kors, Ralph Lauren and Nine West, are not Italian made slippers but I’m no Cinderella. Rubin was nice to assist with sale, I knew what I wanted and did not try on any shoes but the 3 pair I had selected. Bedlam ensued before my arrival.
My bad, did not look in the bag to see if the shoes were mine after plastic had been swiped, I’m wanting out. Having driven 90 miles roundtrip would not be happy to return to this place. Luckily the woman whose shoes I was toting, flagged me down and I was returned to check out hell.
An hour later, after the other woman had received her shoes and was on her way I’m still waiting for a manager to credit me and start the entire process over again. Rubin had thrown away the paperwork, I was told he was new and it was a frantic day.
Mistakes happen, won’t be back.

**WEDDING REGISTRY experience**
My fiancé & I attended two wedding registry events at Macy. Thanks to
. Macy staff were really friendly. The ladies were all sweethearts & gave us lots of tips.
The first event was ‘scan for a grand’ we didn’t win a grand, but won a $ 100.along with extra coupons! Macy will be mailing 25% off coupons to our mothers.
The second event was ‘sip & scan’ there were light o’rderves & fruit punch. They gave out door entry prizes & goodie bags.
I found a lot of things I would like to buy that was on sale. Too bad they don’t honor the prices on the registry !
The one thing we did not like was majority of the items had the Macy’s ‘return label’
After seeing so many returned labels, I felt that ppl just scan things to build up store credit with Macy.
Since I’m a frugal person, a lot of these items can be found online from other businesses. Thank goodness they have a online universal registry. Where you can list all of your gifts from any business onto one site. I will definitely feel comfortable to share our registry there.
Honestly, we came to this event to just for fun. An excuse to do something & spend sometime together away from our hectic schedule. I must say it was fun & we got to know each other better. What type of colors, themes, styles for our future home.
I recommend checking it out, & there are other great discount & offers they give away.

Great prices but the store seems chaotic to me whenever I visit. While clean, I feel certain departments are very cluttered. Is it really necessary to put ALL of the merchandise on the floor? Guess they don’t have large stockrooms. I can do without the crowds, especially on sale days (which is every day… there is always something going on here). I do love the ladies at the cosmetic counter & in the Inc department. Always nice, very helpful & accommodating. I like the Inc brand of clothing, nice fabrics and most work appropriate.
This is where H & I registered for our wedding. They spoiled us and was our favorite registry place. They have a very nice selection of housewares, sheets, towels, wineglasses, flatware, silverware, plates, china, etc. Our consultant Betty was top notch & very informative (they keep your registry open a year, just in case). It was very easy returning our gifts even if you are a bit lax in getting back in the store as we were. We roamed around & picked out new things while the return was being processed. The whole transaction was pretty painless!
The store itself for everyday shopping gets 3 stars but our wedding registry bumps it up to 4.