Mattress Firm Sharpstowne

I was there on yesterday and found the experience GREAT… The staff was very helpful especially Ella who we worked with directly… She was patient and helped to educate me because this was my first time purchasing a mattress… If you’re looking for a mattress I recommend you see Ella at Mattress Firm!!!

BEWARE. This company has all kinds of complaints against it. I wish I had googled Mattress Firm Complaints before I bought a mattress! If you have a problem with your purchase, you are out of luck. Their customer service people are rude and condescending. You do not want to buy from Mattress Firm. I will never again buy something without reading Unilocal and googling complaints first.

I bought a tempurpedic bed from this location after dealing with bad back pain for so long. The sales representative told me that this bed has helped her tremendously. I trusted her judgement. She also guaranteed me that I could try this bed and return the bed if I am dissatisfied with it. After a couple of days of sweating through the bed I came back to the store to return that bed. The representative then told me that I can rerun the beds I just now have to pay for delivery for the matress to be picked up and that I would be charged for the FREE tempurpedic pillows that I received. The pillows were not cheap! I told her I could return that too and she said,“we don’t do returns on pillows.” I was so upset and decided to try another bed and do an exchange. I tried a firmer tempurpedic bed, pay for delivery on the old and new bed! I still had the same issues with the new bed. I felt obligated to keep my new bed because I did not want to pay for the stupid FREE pillows!!! I am still not happy with my purchase but mostly with the horrible customer service I received!!! I will never recommend this company to anybody and have told my friends not to purchase any mattress from this place. So BE AWARE… DON’T FALL FOR «FREE» GIFTS WITH PURCHASE OR FOR THEIR Happiness guarantee!!! – woke up covered in sweat and wrote this review again ( Unilocal please consider posting this review)

The service i got awhile back was spectacular. They helped me with the price they told me of other furniture places to try that were very affordable and of great quality. This store is a nice little hidden gem.