Memorial Hermann Southwest Hospital

I went for a regular checkup and made this appointment online. I received 3 robo calls from them before my appointment to confirm. Now I get 2 or 3 robocalls to schedule a procedure that I explicitly told the doctor that I was not going to have done at memorial hermann. If they want to increase their revenue stream they should consider better customer service and not robocall.

My father in law was admitted into the ER center early afternoon and my mother in law had to stay overnight. We packed her a bag for the night and dropped it off to her but the African American security lady and her friend working the desk were rudest as can be! They didn’t seem like they wanted to be at work nor enjoyed their job at that matter. They showed no sympathy or compassion for anyone’s needs that needed assistance. They weren’t eager to answer any questions or requests. I believe that working in a place such as a hospital setting, they need to learn to be a bit more patient and helpful. IT’S YOUR JOB! These ladies need to learn how to communicate better instead of walking around like they rather be somewhere else than work. The nurse that escorted us to the room was really nice and helpful. That’s who I’m giving the 1 star to because those other two made this whole experience one of the worse.

Nursing care was excellent. Patient food was excellent. Cafeteria for the visitors was not. Expensive and greasy that only Sodexo could bring

My review is about disconnect — My father-​in-​law has been here for a while (almost 30 days now) and when we called to inquire about a potential discharged date, his assigned social worker Malisha told my husband: «Your Mother» — she obviously has never set eyes on him outside of a file and assumed he was a woman because of the name that could be for both a man or woman. The radiology team mails him a thank you card to his home — but if Larry and Patricia read his chart a little bit they would have known he staying at their facility and wouldn’t be going home for a very long time.

My mother has been to many hospitals from central New York through North Carolina and now Houston, as the result of being afflicted with ms and Copd, and SW memorial has been hands down the best. Mother has been taken care of exceptionally, and they took care of everything while setting her up with local doctors. The whole parking issue, is trivial in my opinion, 6 bucks? Knowing that my loved is being well taken care of is worth way more.

I’ve done both my surgeries at Memorial Hermann and both my experiences were great. The nurses and doctors are wonderful and friendly.

So my review will mostly be on food/​food service.
(esp since I’m limited to 5001 characters)
So, first, some background.
If you are unfamiliar with my style of review:
This will take a while
But it will be entertaining to read.
My dad’s birthday is christmas eve.
He was admitted that afternoon. At the moment it is the day after Christmas and even though we are (mom and dad’s friends– at least 6 being retired nurses) leaning towards mini/​mild stroke and/​or mini/​mild heart attack, we are waiting on a few tests this morning to come to a conclusion.
I came to visit yesterday, planned on bringing a friend who used to do physical therapy for my dad so I arrived later in the afternoon. Said friend had too much holiday cheer the day before so was out for the count lol
I had not yet ate.
We order room service.
So room service works like this:
Want a guest plate?
Ok well apparently as long as you build what resembles a meal ie entrée, dessert, sides, drink it is a set price.
Also each time you order a guest plate they need your card info.
Why?
Policy.
The internal extention you are calling is sent to a call center. Just letting you know. Nothing wrong with that. They will ask for the room number and patient name. Standard identification stuff, but will not ask for your social and stuff *for those worried about that*
Standard wait time is 45 minutes
Now when I ordered the first time I was confused about guest plate/​patient plate so I ordered my food as Dad’s plate vs a guest plate. My food came out sooner than 45minutes. This could be bc it was 4pm on Christmas day. Just putting that out there.
Also, when mom told me there is a cafeteria I went down to look for it after 7pm, since you can only do room service til 7pm. It closes at 7.30 lol
«at your service.» Ext6500
is the room service I am reffering to.
Anyway the sign said the cafeteria opens 12am-​3am.
So i decided come midnight, if I am still here I can eat.
Mom and dad fall asleep well before adult swim comes on and so I dont really want to slip out and have them freak out later. I am waiting for one of them to casually wake up to pee.
Waiiiiitiiiiiiiing.
FINALLY dad wakes up, mostly because a nurse came to change the batteries on his pacemaker.
Sidenote: they have been changing the batteries A LOT. Mom says they do not really change batteries but every 45 years… it has been changed about every 3 hours since I have been here. Safety precaution I am sure but it is really surprising. Idk how I feel about it…
I tell him I may leave (I am pretty ravenous by now) bc unless I am working, I eat every 3 hours. Mom wakes up and suggests I stay. I look at the clock and wonder if I leave to go to Genji if they will let me back in since everywhere states visitation shuts off at 7. :(
I remember the paper that states the cafeteria opens at midnight. I know it is Christmas. I start to highly believe that there is a 99.9% chance of that paper LYING TO ME.
…I stay regardless.
11.50pm
I head down.
Outside of the cafeteria is a row of vending machines.
Two have slightly healthier options, Two beverages,
The center one has not so healthy options.
*I bought a strawberry shortcake ice cream bar earlier*
We meet again.
I take a closer look. In case the cafeteria is not open I decide to buy snacks.
3.25 buys
Fruit snacks (1.25)
Cracker creations granola+peanut butter ($ 1)
Appleways strawberry oatmeal bar ($ 1)
Then I stare into the unhealthy abyss of my old friend.
I notice Tennessee Pride Sausage CROISSANT!
I used to promote for that company so I decided to buy one.
IT WAS NOT MEANT TO BE,
«Invalid Selection»
sadface.
With a heavy heart, I select jimmy dean.
I feel dirty buying the competitor.
My trio of silver medals in hand, I wait for this door to open.
By now it is past midnight. A few staff come down equally anticipating hot food options.
I wait 5 more minutes and give up.
…Mostly bc I order to warm my sausage biscuits they need to be unwrapped and put in a towel.
I head back up.
Mom asks. I say the paper lied.
*keep in mind it is 1150p on christmas night that I mosey down*
not too surprised, just ravenous. my stomach was more disappointed than myself
Went to grab towels and tell mom I’m headed back down to warm my biscuits
(lol funny now at 840am)
Mom tells me there is a coffee nook in one of the wings and it has a micro. AWESOME.
I find said nook. You know what else I discover?
It has disposable cups, ice machine, a spout for hot water
and PACKETS OF BROTH!
YAY ecstatic!
I journey back, baby sized biscuits and broth in hand.
If you have a room, things to bring for your comfort:
a cooler to chill vending/​cafeteria items
*cafeteria drinks are cheaper*
room service only: soy milk, siilk brand. *16g sugar*, assorted gelatin flavors
cafeteria only: pints of ice cream, smart water, muscle milk, hummus
I suggest avoiding room service salmon *I love hospital food: it wasn’t rad*
PPS
Wifi kicks you off at times. just login again

Minus one star for public restroom maintenance that is lacking attention on the 9^th floor. Otherwise the staff is great and surgery went well.

Best nurses ever

We had to come here b’c the closer location didn’t have any reservation availability. Other than the location being a little far for us, the service was great. We unfortunately had to wait for the doctor over an hour but apparently we were early for our appointment. So we had a scheduling mishap but other than that, the staff was great. The doctor seemed very knowledgeable and caring. Great experience.

$ 2000 hospital stay and no free parking. I brought my gf into the er and had to pay to park when going back to visit.

I am a regular here as a Chinese interpreter. Most of the time, I visit their rehab center. In the waiting area, they provide nice beverages such as coffee, tea, hot coco, etc. Very neat facility plus most of the staff are very friendly and professional!

DO NOT GO HERE. after my initial review, i have received SEVERAL more bills. heres the breakdown of the bills.
1. $ 5200.75 —
$ 2108.75 — ct scan
$ 412.75 — ekg
$ 2261.75 — emergency services
$ 186.50 — lab work
$ 27.75 — pharmacy
$ 203.25 — supplies
2. $ 737.00
$ 606.00 — emergency dept visit
$ 131 — service provided between 10pm and 8am
3. $ 163.00
$ 163.00 — ct head or brain w/​o contrast
4. $ 33.00 (blood work)
$ 22.00 — basic metabolic panel
$ 11.00 — cbc, no diff.
yeah, i dont understand why im being charged TWICE for «emergency services» and wh ythat first 2.2k they charged me didnt cover the «service provided between 10pm and 8am».
this is ridiculous. be cautious when going here without insurance. they will suck you dry!

I visited this hospital’s breast imaging center. It was very easy to find and the parking was validated. Everyone was super friendly and answered questions knowledgeably and patiently. The waiting area was welcoming and set up with coffee, magazines and comfortable chairs. I would definitely come back to their imaging center.