MisterArt.com

MisterArt has great prices, easy to find products, quick shipping. Items arrived exactly as described!
Looking forward to purchasing again.

I was able to find everything I was looking for.

very horrible, the are such a huge store yet they can’t manage to keep their site online, always going down. just tired of wasting time trying to get onto their site, I now am using blickart which is smaller but they have a site that is up all the time. Maybe misterart should change their name to misterdown

We ordered mylar paper for the holidays. Red, green, gold and silver 2 rolls each. They didn’t bother to tell us there would be a back order as they were out of silver and could only give us 1 roll of green. They sent us substitute colors for the missing three rolls and expected us to pay for them instead.

I don’t use this company. I ordered something from them and they didn’t process my order until I called them a month later to ask where my order was. Apparently my order was processed in their computer system but their warehouse didn’t bother to fulfill my order. In the current economy, take your business somewhere else.

Strange, troubling experience with shopping cart. Beware if you are choosing multiple papers to review cart to make sure that MisterArt has not added several other very similar items to your cart that you MIGHT NOT notice if you had not looked closely.
These are FTC like Violations. See my screen shot.
More importantly, when I contacted Customer Service, they didn’t think it was serious, they said all I had to do was delete the unwanted items!
Unwanted?
I never put them into the Cart in the first place.
Please read the other reviews on MisterArt in Unilocal,and if you do decide to order, be very very careful in reviewing your cart. And after reading the other reviews — good luck in getting what you ordered, and very good luck if you need to return anything.

I recently tried
with a Groupon. I order a LOT of art supplies. I was very disappointed in their customer service response. The item descriptions on some of the things I ordered were poor. Instead of trying to work with me, they said they use the manufacturer’s descriptions and to contact them directly – they take no responsibility. The lady I spoke with was awful.

This company has the worst shipping (or processing) times, you may save yoursef a buck by buying though them but do not expect your package within the next two weeks. I recently made an order for my daughters first birthday party. I ordered the supplies early Monday morning having not found exactly what I wanted in stores. My order was processed for 3 days! It didn’t go out for shipping until 6pm Wednesday evening, mind you I need the materials by Friday. I repeatedly emailed customer service and they only replied right before it was shipped, and informed me now shipping would take 4 – 6 buisness days. The best is I paid $ 8 for ground shipping. Not sure about that last part I may just be cheap.

After receiving damaged items due to poor packaging we contacted MisterArt to have replacement items sent. When we contact customer service they didn’t seem very interested in answering our questions. We felt like we were wasting their time because instead of explaining the RMA process we had to follow up with them numerous times to have very basic questions answered related to shipping notification, tracking, return label requirements, etc… you know the basic stuff to help ensure a smooth transaction.
For example when Mister Art scheduled UPS to pick up the damaged items they didn’t tell us when UPS was actually going to come. We had to ask when they would arrive and then trying to be proactive we asked them if we should write something on the box so the UPS employee would know they have the correct box. Mister Art doesn’t provide return labels. They ask you to leave the items outside for the UPS driver to pick up which could take a few days. We weren’t so comfortable leaving our package outside up to a few days hoping today was the day UPS would come and pick it up with no way to track it.
We finally received our items over 3 weeks after placing the original order and we only received status updates when we contacted mister art. The whole experience for us felt like pulling teeth while trying to push a rope up a hill.

I made an order for three items on 12÷10÷08 and received this email today 12÷12÷08:
«During the process of preparing your order for shipment, our shipping department discovered that one or more of the items you requested is out of stock and unavailable for shipment. The Monarch Fan Brushes Winsor & Newton
size 2 has been removed from your order and you will not be billed for the item (s).
We understand the inconvenience this may have caused and would like to offer you 10% off your next purchase with
. To take advantage of this discount, please enter the following COUPON CODE at checkout:
XXXXXX
This coupon code is valid through 12/​31/​2008. Thank you for shopping with
for your art and craft supply needs. We know that you have lots of choices and we truly appreciate your consideration.
Please contact us if you require additional assistance and information.
Regards,
The
Customer Service Team»
1.) Why did the item show up as available on the website when I made my purchase?
2.) Why did MisterArt email me that the item was not in stock and go ahead and package the rest of my order? I may have changed my decision had I known the item was not in stock. The shipping cost is the same to ship 2 or 3 items. I would have canceled my order, but they went ahead and «packaged it».
3.) The purpose of ordering online is so you do not have to go out and purchase the item somewhere else. I will now have to go and purchase this at a Pearl Artstore now, so I might as well purchase the rest of the items there.
4.) The Supervisor, Tene at ext. 225 said that once the order is in «packaging», they have to send it. They cannot cancel the order even though I was on the phone with her giving my verbal request to cancel the order. How does this make any sense?
5.) Tene says I have to either refuse the order which is being sent to my mother’s house in DC or they will send me a return shipping label once I receive the package. Uhm why waste their money or mine. Keep the package Misterart, I don’t want it anyway!
6.) I love the fact that they offer a 10% discount for me to use in the next 19 days. How ridiculous! Why would I shop there again! They should give me 10% off my CURRENT order, not my next order. That’s a very CHEAP way of doing business and poor customer service.
should keep their inventory up-​to-​date on its website and let the customer decide from the initial order what they are getting into. Never ordering from here again, and no thanks to Tene!

MisterArt has some of the very best prices in the country. They sell name brand art suplies at very steep discounts… Aaron Brothers nor Michaels can’t come close to their prices.
If you are an artist by trade or hobby… you have to check out their site. Really good selection of oils, charcoal, canvases, easels, brushes, etc.
I recently bought one of the original transformer concepts… an all wood artist easel and supply holder with drawer that folds up into a wooden attaché case sized box. It’s unfinished wood, so with a couple of cans of polyurethane finish… that easel is now protected for many years of service. If nothing else… its great to just display it in a room. and it was only $ 50…plus spray cans.