Monograms Etc

Never open when they say they’ll be open. Really annoying trying to pick something up from the store in the morning before work and they aren’t open at 10am! I waited until 10:15am and they still weren’t open so really annoying making a trip for nothing… But sadly it was MORE than once… Never again. I’ll take my business somewhere where they value their customers and their time.

This is a local family run business with excellent customer service. I brought some lab coats in to be monogramed and the work was done quickly and expertly. I would highly recommend

The have a new Spanish girl heavier set. Does not have a clue how to use machine. And also works n taking orders. Ripped inside of thermal lunch box and the monogram was not straight. Waste of $ 25.00 patches at 10. Over priced! A lady before me asked for money back on backpack. They close right at 4. If u show up at 4:04, I needed to pick the rest of the things I had. considering I spent $$$ earlier. She didn’t open the door. Was more interested in closing the door this giving any customer service. Understandable as she is not the owner. Quality of this place with the lack f experience and a lady getting old for the job is what u will find when u go to this place. Fire and Forget the Mexican sale staff and monogrammer was w her son 9 yr old son.

I have been using Monograms, Etc for about four years to get my girls’ school stuff (bags, backpacks, lunch kits, nap maps, etc…) monogrammed. I have never had a problem with not getting things when promised. The store is a small, mom and pop run business so I am sure at times they get busy (holidays, back to school), but this is not a factory in China. I have only ever seen one lady in there doing all the sewing by hand! Handcrafting takes time! You can bring your own products to be monogrammed (I buy bags at Sam Moon across Bunker Hill) or they have a small selection of cute bags, backpacks, etc… to buy there. I know that I will use this business for years to come as my girls get older!

Don’t use if you are in need of anything on time. Promised times or even courtesy calls do not mean a thing.