MosquitoNix Mosquito Control and Misting Systems

We have paid this company over $ 14,000 in monthly service charges for the refill and maintenance of the Mosquito Misting system they installed in 2006. The system was over $ 1500, on top of the $ 120 we pay per month. Having been fed up with the multiple times we have been attacked by mosquitos, to learn that the drum they are to fill is empty, I had to refresh my memory of what we are to receive of the $ 120+ per month. Come to find out, in an email dated 9÷22÷15 from them, we are supposed to receive service (a tech coming to our home to refill and test the system) every 49 days. I received this information when I finally called to complain when over a holiday weekend after they failed to compete the service call Friday, we were left with an empty drum over the 3 day weekend! LOVELY! Not the first time. I was assured we would now be on a 35 day cycle. GUESS WHAT!!! They serviced the system 10/27/15…52 days ago!!! There is NO date that look to be coming and this is on top of me complaining more than once! Look what I found out… look at the days between service we have experienced. I will copy and paste the email between Mosquito Nix and I from September showing the 35 day promise and me indicating that we have had 100+ days between services at some points:
On Sep 22, 2015, at 3:16 PM, DXXXXXXX wrote:
I am so surprised and infuriated to hear this!
As you can see since 2012 only 2 services have been within the timeframe that we are supposed to have service and some of the service appointments have been over 100 days out?
I am very concerned that I have done business with a company that I have paid since 2006, almost 10 years, and I am receiving this level of service.
I am solicited by other options and really feel like you guys need to make things right with us! We have had an empty drum on more than one occasion and are NOT receiving the level of service, or the services that were promised by your company!
Yet Meagan can email me DAILY since ⁹⁄₁₆ over an unpaid invoice?
As I see it your company has shorted us about $ 200 per year in services and I am very angry at this now that I can see the data. This is no way to do business!
We have gone the following number of days between services:
9÷15−7÷22÷15: 55 days
7÷22−6÷01÷15: 51 days
6÷01−3÷05÷15: 88 days
3÷05−12÷17÷14: 78 days
12÷17−10÷08÷14: 70 days
10÷08−6÷25÷14: 105 days
6÷25−5÷6÷14: 50 days
5÷6−2÷26÷14: 69 days
2÷26−1÷10÷14: 47 days
1÷10−10÷21÷13: 81 days
10÷21−8÷22÷13: 60 days
8÷22−7÷09÷13: 44 days
7÷09−5÷06÷13: 64 days
5÷06−3÷15÷13: 52 days
3÷15−11÷30÷12: 105 days
— DH
On Sep 16, 2015, at 11:48 AM,
wrote:
Yes you was on a frequency of every 49 days but I changed it to every 35 days.
Angela Smith
From: dXXXXX
Sent: Wednesday, September 16, 2015 11:04 AM
To: AXXXXX
Subject: Re: Mosquitonix
So that’s 49 days at all months of the year?
Sent from my iPhone
On Sep 16, 2015, at 9:37 AM, AXXXX wrote:
Hello D,
This is Angela with Mosquitonix. You are on a 49 day frequency for us to come out and service your system. What I am going to do since you are experiencing a lot of mosquitos I’m going to change your frequency for every 35 days, you shouldn’t be exhausting solution before we are scheduled to come out. If you are still experiencing a lot of mosquitos in about a week if you could email me or call me at 713−682−9900 I can send someone back out and have them do a courtesy fogging to the property. Have a wonderful day!
AXXXX
So as you can see in the past 36 months the system has only been serviced 2 times with their promised 49 days!!! Sometimes it was DOUBLE that!!! Pathetic!!! They still can;t get it right after telling me we were to be moved to 35 days in between. They called me after I did not pay the bill they sent at 9 AM CST Monday… I responded reminding them they had not met there end of the deal… I have heard NOTHING!!!

From the first phone call, I was impressed. Their immediate (next day) availability was awesome. Wes, came out and was super professional and courteous and answered all my questions. I wasn’t over sold and they went above and beyond my expectations. I’m definitely using yall for all future needs and will recommend friends ! Thanks again!

I have my yard back! I no longer get eaten alive by mosquitos when I sit on my patio and try to enjoy my beautiful back yard or work in my flower garden. I also appreciate that when I call, the company responds. The man who services my system is polite, well trained, and really seems to care that I am happy when he leaves.

Mosquito Nix is a company that installs a mosquito spraying system on your property. They use a chemical that is not harmful to pets, humans or plant life. I am allergic to some mosquitos. We had this system installed several years ago and it is the most amazing thing in my backyard and I’m a Landscape Designer! Without this system I couldn’t enjoy gardening, bbq’ing, or just sitting having a cup of coffee. We can even entertain and our friends are simply BEYOND IMPRESSED! In addition to the system, the customer service this company provides is the best there is out there. It is outstanding to receive next day service. They are attentive, knowledgeable and go out of their way to do a top notch job each time they visit my home. I’ve called to thank them for providing a service that is above ALL others in the customer service arena, but I just had them out again and I have to post how GREAT their service is. If shopping around for this type of system, please do not sacrifice price for the quality materials this company uses and the service they provide. I’m in a lot of backyards and I’ve seen other systems. Other’s are more noticeable to the eye and the ones I’ve seen seem to clog and also the line they use discolors and is unsightly. If your going to invest in such a system, go with the best, MOQUITO NIX! Thank you,