Organic Spatopia

really hard to get a call through, line is usually busy. massage was okay, except masseuse stated she didn’t do feet. ummm okay? facial was great because the owner had to step in because someone didn’t show. Mani pedi was amazing! I love that they use bowls for pedis, then move them and lean the chair back to paint your toes. feels utterly decadent, and whatever they do to my feet keeps the dead skin from showing for at least a week, usually it shows after a day. however, I do think it’s very overpriced without an online deal.

Massage Review: it was simply bad. The massage therapist was late so I didn’t get 1 hour. She acted as if that was ok. She talked through most of the event… I walked away knowing a whole lot about her life, her arthritis, her dream job, helping her mom and grandma with bills. I was stressed out by the time we reached 35 minutes (we ended early at my insistence). In addition to the unprofessional chatter, she did not listen to my requests as to which areas were sore and how far to push my neck towards my chest. Then as she was pulling/​stretching one of my arms she had a weird fainting spell and almost tore my arm off as she stumbled down! I think she was hung over!!! (that’s when i cut it short and said i had to leave) I was horrified and hurt by the time I left. I told the lady at the front that it was a terrible experience and told her I thought her masseuse was getting sick in their bathroom. :(

Impossible to get an appointment here. I have been trying to 3 weeks, and they always have a different excuse. I’m giving up. Do not buy their Groupon.

I have been calling them since morning and the phone is busy. I am not looking forward to go there. Is there anyway I can get my money back from living social?

Thanks to all the wonderful Unilocalers, i quickly backed out of the Groupon i had purchased, as i was in time constraints to have my nails done. I thought it wrong that groupon continue to sell these for a company/​service that could not keep up with the demand. I have seen the deal come up at least 4 times since May, and they just keep selling more and more, and nobody seems to be able to make use of what they have purchased. I wrote a comment on the Groupon board for the deal, which was responded to by a groupon customer support person who seemed to not even read what i had written. It’s disappointing to me that they continue to sell these deals, and let Spatopia put a negative image on a good thing.
I’ll go ahead an say this review may be impractical for Unilocal,as I’ve never stepped foot in the establishment, but i just wanted to state how Groupon seems to be doing nothing about this issue. Maybe if others let groupon know that spatopia is doing nothing but a disservice to their company’s reputation… just a thought…

I hate to be this girl but here i go. i bought 2 deals on living social for a mani/​pedi for my brother’s wedding talked to someone over the phone and made an appointment but when i got there my name was never written on their book, i ended up getting my nails done somewhere else, I called again to make an appointment and they said that they would call to remind me but never did, i went over to make sure they wrote my name in the book this time but now they don’t have anything available and the deal is about to expire and i’m stuck with 2! I’ve been trying to get an appointment for a month now and there’s nothing available ever! The receptionist only tells you that she’s sorry! It’s not my first time here, I’m a regular customer and i was hoping they’d be accommodating but they are not, on the other hand Living Social puts you on hold forever and won’t give you a refund, my questions is why would they sell more mani/​pedis than they can deal with. i used to like this place but now i’ll have to go somewhere else.

I purchased an online deal for massages for my friend and i. They have one therapist, Lacey and she is absolutely the worst massage therapist I’ve had the displeasure or experiencing. The minute I walked in she says ‘you look stressed. what’s bothering you? Work, parents? Are they [insert cuss word]?’ I was taken aback and shocked, but waved it off. 5 minutes into the massage, while I’m face down she asks me if I know how to fix her iPad because the ‘depeche mode’ music wasn’t working right via Pandora… ya I’m going to fix it while I’m mostly naked and face down… continue the massage!!! I should have actually just stopped and fixed her stupid ipad because she proceeded to torture me with her hands AND complain about her previous client who apparently didn’t tip. Her words, «I don’t want to sound racist or stereotype but his type never tip. They’re very cheap»… at that point, I just wanted to get up and leave. My friend’s massage wasn’t until later that day. I hoped she would get a different therapist (i didn’t know at the time they only had one). Well, she wasn’t so lucky. she was on the phone with me when she walked into the massage room and was telling me about a bad day at work. Apparently Lacey overheard and told her «I can’t give you a massage. you’re too stressed»… ISN’T THAT THE WHOLE POINT OF GETTING A MASSAGE??? needless to say, the massage was equally as horrible as mine was…
I haven’t received mani/​padis here so can’t comment on those, but stay away from this massage therapist. she’s crazy and uses too much profanity for an experience that’s meant to be relaxing.

This review is for the massage by Lacey. Heads up: Lacey is not for everyone. Lacey has an Austin vibe. She’s blunt and outspoken. Her massages rock my world. If you like your massages deep and penetrating, this is the place for you!
I was looking for a massage and bought one of the Groupon deals. I’ve had every kind of massage you can imagine. I can skip all the foo foo stuff, the relaxing atmosphere… I really wanted someone to get in there and break up the stress knots. That’s exactly what I got. She pays attention to your body unlike many of the massage therapists that are visibly bored with you counting the minutes.
Lacey has past experience working in the physical therapy realm so she is quick to understand your woes. She can do compressions.
I’ve had other services at Organic Spatopia and sadly many of these reviews are true. If the mani/pedi’s are fine as long as you don’t have a schedule to maintain. I’ve had problems with appointments.
Another perk is this place doesn’t smell like a typical nail salon.

I purchased a groupon to have a mani/​pedi and have not used it due to the fact that I thought I’d also purchase their massage special and try that out the week before I had planned on the mani/​pedi.
1) The massage table was the most uncomfortable I’ve ever experienced.
2) The massage therapist played reggae music the whole time and SANG ALONG
3) I don’t mind pain in a massage, but it was the farthest thing from relaxing and I thought she was going to stretch my neck so far it would break.
4) Don’t ask me «Do you feel that?» during a massage. wtf? Of course I do.
The pedicures aren’t done in tubs, but instead in little plastic basins so since my massage experience was so terrible, I decided to forego my $ 25 and not waste my time.
An unfortunate review for an unfortunately UN-​relaxing spa.

I never write reviews but felt like I should for this place.
I bought a Groupon deal from them for a mani/​pedi and have been trying to make an appointment for 2 weeks now. They never answer their phones and never call you back. If you get through to a person, they are rude and will tell you they are booked for the next month. Their appointment booking on their website does not work and despite what this site says, they do not accept walk-​ins. I already asked Groupon for a refund because I refuse to go somewhere that does not willingly accommodate their PAYING customers in a polite manner. Groupon should fire them as a client.

Worst Coustomer service. The people over the phone either don’t answer or they say they will call you back and never do. Not to mention when you do finally get through and speak to someone they are not friendly. I bought the groupon for manicure and pedicure 3 months ago and I have tried 4 times to get an appointment! They are always booked and can’t fit you in for 4 – 5 weeks! Not worth the price

Good luck getting an appointment if you have a Groupon. I have tried booking an appt with them since February. Every other week I would call to make an appt within a two weeks range and got the same run around. This week I tried booking an appt for my birthday in mid-​May only to be told that they’re booked solid until May 22^nd? What??? She then told me to leave a name and number, and she’ll call me if there were any openings. I left my name and asked her a question, and when I asked if I gave her my number, she lied and said yes! I was peeved and immediately asked two coworkers to call and see if they could make an appt. One did not mention a Groupon and immediately got the time/​date she wanted. Seriously? The second mentioned the Groupon and got the same BS explanation about being booked solid until May 22. She gave them some attitude and asked, «Really? You’re telling me you’re booked solid from 11a-​7p for an entire month?» I don’t know what their problem is lying and mistreating any customer, Groupon or not, before you even step into their doors. That’s just bad business. Luckily, Groupon saved the day and refunded me.

Terrible place, and I don’t feel bad saying it now because I see all the other people saying the same thing. Neha M. had a very similar experience. I did a Groupon, had the quickest, most basic and frankly the worst mani/​ped I’ve ever had. The polish was gooped up in my cuticles on both hands and feet because the person putting the polish on put too much. My cuticles peeled starting the next day because when she nipped she actually cut up on my skin. The polish was peeling by the next day, and the nails on my tootsies are already too long — as if it’d been a month since I’d had them done. I should have said something before I left but I didn’t. The place had massage chairs but they bring out big pink plastic bowls. The person had to put 4 white hand towels on her lap and didn’t work long on my feet at all… and my legs were strained the whole time as I tried to help hold my legs up due to the chair situation.
Really, do NOT bother — There was no atmosphere, and nothing organic, pretty smelling, or pampering about it. Forget it, wasting my breath. They said the normal price would have been $ 60! The whole point of Groupons is that a new place is trying to get business in. They should do a bang up job so that customer not only returns, but refers people. I hope the owners learn something from all these bad reviews, and that anyone reading this just finds somewhere else to go – Isle Pedispa or Roulas are good.
Apparently I can’t post this without giving it one star, so I am.

For all of those who purchased a groupon and were not satisfied by the service… call them and they will refund your money! I just did just that about «Organic Spatopia» after trying to make an appointment for months and after reading these reviews. Groupon will take your feedback and make sure they do not offer another crappy coupon like this one again. Glad to have my $ 25 back instead of wasting my time here. They did also recommend that before buying a coupon to do your diligence and research the company. My response to that was «shouldn’t you offer groupons from only credible vendors»? Of course they didn’t take responsibility for putting it out there in the first place but at least they took responsibility in giving me a refund. It is no wonder that groupon’s stock has gone waaaaayyyyyy down in the last few months. They have grown to large proportions and have no quality control measures. Too bad, I used to love them.

I would give Organic Spatopia ZERO stars if i could! I bought a groupon for a facial and an urban deal for a mani/​pedi. First of all, it took me several days to book an appt — i would leave several messages and no one would call me back. When i finally got through, i was told that i couldn’t do the facial and the mani/​pedi on the same day b/​c they were too busy. So fine. I went in for the mani/​pedi, which was a very unglamorous process. I honestly dont know what was organic about it except they use big ugly plastic tubs to soak the patron’s feet in instead of the jet tubs. The nailpolishes are the same that you would find in other salons, e.g. Orly. The technician was not good with the cuticles and the polish came off in less than 2 weeks.
About a month later, i went in for the facial. Once again, i had to call several times to get an appt. When i finally got a hold of Annie, she wanted me to call back — I had to pin her down and say, no let’s make the appt now b/​c you will not call me back if i leave you a message. The day of, i get a phone call from Lacy 15 min till my appt time telling me that they are running 15 min late, and sorry to inconvenience me but they can add something a little extra to my service. My facial started 25min late and still ended on the hour. Annie, the owner, gave me the facial, and shortchanged me by cutting my 50 min facial into 35 min!!! with no apology for the delay or «litte extra»!!! Can you tell I’m pissed? ‘The experience itself was very rushed. She didn’t ask about my skin or what type it is, what my problem areas were or anything. She just kept laying on the goop without explaining anything. She was playing Pandora’s classical radio channel off her iphone in the room. She didn’t even upgrade her account, so of course the commercials kept cutting in. Lady, it’s not much for an ihome or to upgrade your pandora! It’s the little things! So no, it was not a pleasant experience.
With both experiences, i can tell you that if you are a groupon, urban deal, living social, etc customer — BEWARE. Annie does not like you, and it shows!

I went here because I had a Groupon and I would have been highly upset had I paid full price for this place, it is nothing as I imagined and overall this place did not meet my standards. Prior to my visit I viewed the website and was surprised by their prices, initially I was thinking this would be a super fancy establishment with a nice ambience (being organic and all) but I was totally fooled. It is fairly small and looks like it is going thru renovations. I’ve seen nail shops in rougher parts of the city that look better than this. The technician who performed my mani-​pedi was very friendly but the whole process for their organic mani-​pedi doesn’t make sense and could probably use a hard revamp of its business from start to finish. The mani-​pedi is done with little scrubbing, it’s more like someone is just washing your hands and feet. While I appreciate them not using chemicals in the salon, it still wouldn’t be enough for me to make this my go-​to place for pampering. One big annoyance was they continued to let the phone ring and ring. There was a total of 3 technicians (and only 1 person was busy) in the shop and I counted at least 6 different times where the phone just rang and no one answered. I really wanted to like this place but sadly I didnt!

Awesome place! Peaceful retreat, chairs are wonderful, staff is very pleasant. Great owner very sweet and caring,
You WONT be disappointed!.

I just got back from my mani/​pedi, and I thought it was great! I went at 5:00 pm on a Wednesday. The receptionist was helpful, the chairs recline and are comfortable and they offered me a bottled water. The décor is simple and understated, and the place is very clean. The lady who did my nails is the owner, and she was really nice and did a great job. She also makes the salt scrub herself, using essential oils. They have OPI, Zoya, and Essie polishes. It was really relaxing, and I will be back!

I didn’t even get to make it into the Spa, they cancelled my appointments twice: utterly unprofessional both times.
The first appointment I made a week in advance and they called me an hour before my service and stated the lady who was suppose to do my appointment «wasnt going to be there anymore». I requested to reschedule and they were booked and didnt really try to accommidate me over the phone, was told to try booking on their website… ok.
So I booked the next available weekend appointment which was one month later. I booked their first available morning appointment for 11am. I was parking my car on the day of my appointment when my phone started ringing. It was the spa calling (7 MINUTES BEFORE MY APPOINTMENT) informing me that «they don’t work today, forgot to call and tell you.» WHAT???
I purchased a Groupon and have requested my money back. What a terribly unorganized and highly unprofessional spa. I wouldnt try to book another appointment there if someone paid me.

I was in the neighborhood and decided to pamper myself. I ordered the Spatopia Mani and Cucumber Pedi. Let’s just say I was less than impressed. This costed a total of $ 78 and was SUPPOSED to last 80 minutes. When I spend this much on my nails, I expect to be treated like royalty. The treatment was mediocre, just a basic Mani-​Pedi. It also didn’t last 80 minutes. I felt as if the technician was rushing me out of her store. I got cuticles after two days, and my nail polish did not last long (BTW, don’t be stingy with the polish! It’s only $ 5 a bottle). The products used didn’t look organic, and according to the other review (Kelly N.), they aren’t. That’s terrible because they are basically using false advertisement in their business name. The experienced left me more pissed off than relaxed. Overall, I wouldn’t be giving out recommendations for this place or returning. I’ve had $ 25 Mani-​Pedis better than this. It’s just not worth the price.