Pep Boys

Not good customer service. Went in for oil change (no appointment) so I first asked if there was a wait. No wait-​great! About 5 min seated and they pulled my car in the shop. An hour later, I go to the front desk and ask how much longer. Was told they were changing oil for another car, and mine was next in line. So much for no wait. Was told another 30 – 40 minutes before I would be done, so I asked to have my car back to leave.
I don’t mind waiting when I don’t have an appointment. But please do not tell me there is no wait and then make me sit for what would have been at least 1.5 hrs…

JOKE, OVERCHARGED. So basically my car needed a Hermonic Balancer and a belt. I told them to make an estimate then call me once they had a price. One hour later they called to inform me that they wanted SIX HUNDRED DOLLARS which is totally unreasonable (googled a couple parts and they were no more than $ 50) once I came to pick up my car to take it somewhere else I looked through the invoice and here was their breakdown. Over $ 200 for labor, over $ 300 for parts and about $ 100 for miscellaneous things. My problem is on the invoice they charged me TWICE for the same part SCAM ARTISTS. then their labor panned out to be $ 200 for one hour to fix it… HA! they even slapped on 3 different warranties not including a warranty for their labor which is just ABSURB. when I came to take my car elsewhere and told them «with all due respect I am not naïve and I know I am being overcharged» the worker BILLY told me to cut out my attitude when all I was stating (with all due respect I said) that I was being overcharged (which was correct, I was being overcharged) basically this place is a SCAM there are other local shops so don’t setltle for the price these guys give you just because they think you don’t know anything. EURO GARGAGE FIXED MY CAR FOR HALF THE PRICE

I took my vehicle to pep boys in Little rock Arkansas to have tires replaced. In doing so they damaged my 22 inch chrome wheels. I returned to Houston Texas and took my truck to this Pep Boys to file a complaint. But before i could do that the Service Manager Ms Btissma and Mr. Andrew proceeded to fix my problem with no issues. Mr Andrew has been an excellent sales rep in assisting me. In my humble opinion. Mr. Andrew has went above and beyond to assist me with my problem. I would recommend this particular pep boys to anyone if you are looking for outstanding Customer Service satisfaction Guaranteed. However his great efforts have been diminished by his claims department that have been giving him a run around on his Ernest efforts to support his customer.

I walked in for oil change without any appointment. Customer service was very helpful. She checked with the technician at the shop to confirm the availability.
I recommend this shop to all my friends and my coworkers…
Great service…

Price gouging, unethical practices, padding labor charges… Do I go on… Was charged for 3.5 hrs of labor for a job completed in an hour. Made to pay full amount. Where is fair practice, where is being honest, charging the consumer for the work rendered? Not here, and don’t bother with management, he wont even listen.

Went into this store for an simple oil change the service technicians were great very hands on and knowledgeable ask to speak with an manager on duty and I tell you this guy was cool and I see why the workers have so much knowledge I think his name was Jon I would of gave it 5 stars but it was a simple oil change. I’ll definitely bring my car back if needed…

Man this place is a joke bought a battery for my vehicle. 3 months later it goes bad. Bring it in and he takes it back and 3 min. Later walks back with it and says all is good.
So put my car in the shop. After paying that shop 100.00to check everything they stated its the battery so I bring it back to the store. And the store rep says we need to put it on the charger for 15 minutes. One hour later and was still waiting. In the mean time I listened to them lie to several people on the phone and sell them things that were totally wrong.
But finally 1:15 into the visit he comes back out and states the battery is bad. And then I had to pay a 3.00 fee. Wow
If you want true service don’t go here. If you want to be lied to and given the wrong info this is your store!

Worst service ever. Came just to have air put in my tires and the guy keep saying it shouldn’t take long. It’s been over 30mins.

I had a backup camera installed to my car here a week ago and I called multiple times in advance to make sure they would be able to do it on a Friday morning since I don’t live in the area. They told me they were able to do it and had all the available parts. I get there on Friday morning and the manager tells me they actually don’t have the backup camera at this location and tells me I’d have to wait 30 minutes for one of his employees to go pick it up. The 30 minutes actually turned into an hour and a half. At this point, I’m a little annoyed but I still want them to finish the job which takes another hour and a half (I expected it would take about an hour or so to finish the job). The tech actually did a good job of installing the camera and monitor but they never told me the monitor wasn’t hard wired to the fuse box and that a wire would be hanging down from the mirror to the cigarette lighter… So now I have a «ghetto“ish backup camera. It took about three and a half hours to complete everything and I wish I hadn’t gotten it installed. The only positive from all this was that the camera actually does work (all-​be-​it a little slow/​laggy) and the manager gave me a whopping 10% discount for making me wait an additional two and a half hours… Won’t be coming back.

These guys have terrible service and absolutely no clue about TPMS systems. The tire pressure light on my 07 Camry started flashing, then staying on; the manual states that this indicates a TPMS malfunction, and the internet says the most common cause is a dead sensor (which only lasts 5 – 7 years. So since the Pep Boys website states that they offer a free TPMS checkup, I took it in to see what they had to say.
An hour and a half later, I noticed my car parked out front, and went to the counter to see what was going on. The guy at the counter had no clue which car was mine, and handed me the key I pointed at and said «no charge». When I asked what the problem was, he ran to the shop and then came back and said «The left front sensor was bad, so we replaced it». I went out and started the car, and the tire pressure light was still blinking, so I went back inside and asked again. This time he went to the back and came out saying «There’s something wrong with the TPMS, you have to go the dealer».
All in all I wasted 2 hours to learn absolutely nothing I didn’t know. The only reason they get 2 stars is because they didn’t charge me anything for their incompetence.

The headlight on my van was burned out and I went over to Pep Boys to get a new bulb. Ricardo was at the counter and he helped me pick out the right item I needed. He explained to me my options for the bulb including the brightness compared to the price factor. This was very informative/
When I asked him if I could get a hand at installing it, he was quick to offer a helping hand and in a few minutes, he had it replaced on my car.
Thank you very much Ricardo and the Pep Boys team. I will be back whenever I need any more automotive assistance and will recommend you guys.

This is my 2^nd time to this Pep Boys and I have never had a issue. I made a overnight appointment to get a oil change and to fix a flat/​buy a tire. When I arrived there was no issue with the guys finding my appointment. Prior to going to the location I went on their website and did my homework on the kind of tires I wanted to see if they had in stock. FYI: Anytime your a woman and your dealing with your car… if you DO NOT have a guy available to go with you then YOU need to do your own homework and have your ducks in a row and KNOW WHAT YOU WANT AND STICK TO YOUR GUNS! That is with Pep Boys, car dealerships, etc. I arrived with my list and I knew what I wanted and I knew what the cost should be!
I found tires on-​line that I was interested in. I had a choice of 3 I wanted to see about. I wrote down the names the sku number etc. I was ready. There was a tire that I wanted to just simply buy on-​line and have the guys at Pep Boys to put on. Will when I attempted to buy it THE PEP BOYS WEBSITE advised me that the tire had to be mailed out and the website would not even allow me to set a appointment until Saturday. So if you find a tire you want try and buy it on-​line and that will tell you if the location even has it in stock. Will the guys did not have the tire I wanted on stock, so Daniel went out his way to speak to his boss about giving me a clearance tire that was priced for $ 121 for the price of the tire I found on-​line and his boss quickly agreed. Daniel gave me the tire for $ 85. I also had a coupon for my oil change but my car took more oil then the ad offered, but Daniel worked that out. The estimated price was $ 201 I almost freaked out! I demanded that Daniel explain how in the heck this came up to this price and he did. They did add road hazard I demanded it be removed and Daniel removed it without any issues and told me my bill would not be that high. Daniel said my car would be ready in 1 hr and it was. My price end up being only $ 149 for the tire the flat fix and the oil change. The guys also found a nail in my front tire and Daniel had it fixed free of charge. Also during my visit no guys ever came from the work area to look at the TV.
When I was paying my bill I was advised that my brakes were getting low. I thanked the guys for the info and that was the end of that… there was no hard sale it was just informative information. I would like to thank Daniel and the guys at Pep Boys for helping out a broke law student. I told Daniel I could only pay $ 150 and he made it happen! I was going to go to Walmart for a tire and the cheapest one they had for my car was $ 135 but I went and got everything done at Pep Boys for $ 149 I left feeling great!

I checked tire prices and stock online and picked out a set advertised for $ 65 each before driving almost an hour to get here, as it is the closest location near my house. When I arrived I was told that I could only have those tires special ordered and would have to wait a week for them. I was then bullied into buying the road hazard warranty and when my car was on the lift the manager came out and told me that I needed to shell out another few hundred bucks for new shocks, otherwise my car would implode as soon as I drove away (or something to that effect), even though I told them repeatedly that I JUST wanted new tires to pass my state inspection and that my car literally gets driven once a week at best to the store about 4 miles away. The staff was very rude and condescending, I would NOT recommend this place and WILL NOT be coming back for future services. Avoid this place at all costs unless you’re in the mood to be treated poorly then ripped off.
And a word of advice to the ladies: Bring your own reading material. They have an ample stock of gear-​head magazines and ONE cooking magazine geared for women. The little LCD in the «customer» waiting area was locked to the NFL playoffs with a sign warding off anyone who might attempt to change it. The employees were constantly coming out of the shop area (away from working on cars) to check the scores and whatnot on this TV… isn’t that what breaks/​a breakroom is for? Isn’t the «customer waiting lounge» supposed to be a comfortable place for customers to wait?

I showed up for an appointment that I scheduled online and I was notified there was no record of that. Luckily there was no one else there for an oil change. I will not be coming back for auto repair or oil changes.