Petcare Express

I’ve never had a kitten before, so needing to choose a place for vaccinations and a check up was a bit nerve wrecking for me. After reading the reviews for this place and seeing how low the prices were, I decided to go here instead of doing a Banfield wellness plan at petsmart, and honestly it was totally worth the drive since I don’t live close. The prices are great, and the wait time for me was a bit long but as expected since it’s first come first serve. The Doctor answered all my questions, and was extremely nice! The check up, shots, and flea medication only took about 20 minutes.
Love this place!

Terrific price, friendly and informative staff, and waited less than 5 minutes (walk-​in), though sometimes the wait can take awhile. I’ve tried several vet clinics in the Bellaire/​West U area over many years, but this place has earned by loyalty with their can’t-beat affordable prices and neighborly service.

Reliable, friendly service. Recommended for well visits. Wait can be long. Vets are friendly and so are the vet techs, although I’ve run into a few that have been a little odd.

I will definitely be back… Superb customer service from vet staff. Kody and I had a great experience…

As others have written, prices are more than reasonable. We have three dogs, so the savings are significant. But understand that it’s a clinic-​type operation … first-​come, first served.
They don’t open until 10:00 (close at 7:00 weekdays, 5:00 on Saturdays). It’s a very small facility, and things can get pretty tight in the waiting area … several dogs in the same tiny room can present a problem at times (don’t even mention cats). There are no appointments (except for surgical procedures), so count on waiting a while … but such is the nature of a clinic. Tuesday, Wednesday and Thursday mornings are particularly hectic … that’s when they clean teeth. The cost is about half of what other vets charge ($ 75, $ 125 if any extractions are necessary, be it one or several), so it’s no wonder that the place is packed at those times. But what really matters most is that the doctors are highly competent and the staff is great, both at caring for your pet and handling the crowd.
As for actual savings, I paid $ 111 for the office visit, my dog’s teeth cleaned, and follow-​up antibiotics. My previous vet would have charged more than twice that. Yes, it’s only $ 9 for a routine office visit (I used to pay $ 49). Medications are also far less expensive here. A year’s supply of Heartgard cost me $ 61 ($ 86 at my former vet). An annual checkup is under $ 100 including shots … $ 12 additional for rabies vaccination (I never got away with under $ 170 elsewhere). While the overall savings are well worth the bit of inconvenience, what’s best is that we’re not sacrificing quality of care … just some waiting time.
UPDATE: I just took one of my other pooches for his annual tune-​up … office visit, exam, all shots (rabies, distemper, bordetella, etc.) and heartworm test: $ 82. That’s less than half of what I’d been paying … can’t beat it.

Everyone who is complaining about their prices has never been a Banfield customer. I was able to do a complete heartworm treatment (3 injections) for a third of the cost of what Banfield quoted. And that’s without a coupon, promotion or anything else and it’s the same medicine and protocol.
After I paid $ 150 to get Charlie an appointment and a positive heartworm test at Petsmarts Banfield, and couldn’t get a straight answer about the cost of treatment ($ 600-​$ 1100), I came here and got a confirmation (same test + office visit) PLUS 2 weeks of doxycycline and prednisolone for $ 80 to start the treatment. Their office visits are cheaper, their yearly teeth cleanings are cheaper, even the same exact medicine is cheaper.
And the review of the lady taking pictures of people eating in their office is creepy, just saying. It doesn’t affect the animals level of care, which is really what matters. And people do eat, sometimes. Perhaps she could pitch in on a break room?
I’ve visited the office 5 times and every time I left with a good understand of what was going on with my animals and felt safe knowing if I freaked out and came back, it wouldn’t break the bank. They took the time to answer all of my kids silly questions and drop some knowledge at the same time. Did you know that a Greyhound is typically a universal blood donor to all dogs? I didn’t either, until now. I won’t go anywhere else anymore and I didn’t renew my Banfield pet plan this year.

I took my dogs to Pet Care Express for the first time this morning after reading the mixed reviews I just wanted to say that I was impressed. Yes the place is small but Clean and you may have to wait a while if you come on a Saturday. HOWEVER… Ladies behind the front desk have great customer service and I appreciated the fact that they were very honest about the potential wait time while remaining courteous. They allow customers to wait in their cars with their pets if the wait is extended and the vet tech will actually go out to your car to inform you when they are ready for you pet.
The Vet took his time with my dogs and I never felt rushed.
After talking with some of the other customers in the lobby I found that many of them had been coming to this office for years. That is a very positive sign.
The prices are absolutely unbeatable for what you get. My bill was only $ 135.00 for TWO dogs to get all vaccinations, antibiotics and allergy shots!!! The same services would have been well over $ 300 at Banfield.
I will definitely be back.
On top of everything else they gave me a discount for bringing 2 dogs!
If you want good service and great prices I recommend PetCare Express

Have taken my dog to this vet for years. If you’re looking for a spotless clean facility with friendly staff and treats for your dog, go to your local neighborhood vet and pay 3x what you pay here. My dog came here again yesterday and was diagnosed with kennel cough. Meds were prescribed, testing was done, 100.00 dollars total. You just can’t beat that price period.
I will continue to bring my pets here and will continue to refer my friends and family here. This vet gets the job done for a minimal price and my peace of mind. Be ready to wait and deal with some low income type people, but this is the price to pay for such a price point.

Brought my dog here because of the generally good reviews and 4 star rating but I’m so confused as to how they got such raving reviews. My dog had diarrhea with a bit of blood in it so I was concerned and brought him in.
Signed in and waited 35 minutes to be seen which wasn’t my issue at all.
To begin, the ladies at the front desk were unprofessional, eating their lunch behind the desk. And their workspace was so terribly unorganized
As far as my visit:
1. Vet assistant seemed like he didn’t know what he was doing.
2. Vet came in, didn’t ask me anything about what was wrong, etc. Just briefly looked at My dogs teeth, butthole and I showed him a rash on his stomach.
3. Vet left for a minute and the assistant stayed and kinda soothed my dog, but it simply sounded like he just started working there or something. I have no idea. I had no confidence in his knowledge at all. Then he left and said he was gonna go see what the vets plan of action was
3. They left for about 2 minutes and then came back and the vet didn’t say anything to me. Just started looking through completely unorganized drawers. Then when I asked him what was wrong he said he didn’t know but that they’ll give him something for the diarrhea and an injection to stop him from itching and scratching the rash.
4. Didn’t say what they recommend, no plan of action after I leave like what to give him to eat, drink, etc.
This is very half assed establishment. I wouldn’t be surprised if they aren’t fully licensed or certified, etc.
DO NOT GO HERE.

Great service the vet is really nice like it so far and think I’ll be sticking around !!! I took her during the week it was fast service !!! Definitely would recommend to any pet parent (:

Every time I come here for either Pocky having an yeast infection of the ear or a simple check up. The vet prescribes medicine that doesn’t work for the ears. I receive ear cleaner and some antibiotics. I’ve had the same issue twice! I always tell the veterinarian that it doesn’t work, but he claims he knows what will work.
Now, I’m switching to home remedies for ear yeast infections.
I always get charged $ 99 for the whole check up and medicine. The waiting time is fairly short though we always see cute puppies.
The staff in the front always get Pocky name spelled wrong. Although, I tell them his name is Pacol and his nickname is Pocky. I even speak it to them and they always spell it Packy instead! Pretty messed up!
Whenever I come, I never get charged less than $ 90. In the past, I bought my brother’s dog here for an eye infection and the medicine worked, but the check up costed me $ 95. It’s bittersweet because even though this is a low cost vet clinic; I’m still being charged fat dough.
Also, the vet techs here don’t really show that they are compassionate for dogs. I always get placed in a tiny room with a table. About 3 people the most can fit in the room. The tech I always get either looks dang tired or thinks I’m not doing the best for my dog bulljive!
Parking is a pain. Do be sure you have a compact car unless you wanna park on the street. Parking on the backside near a cramped fence.
I’d give them another try for flea medicine prescription. Though, if they fail me once more I’ll give up on them.

I brought my 8 week old Shih Tzu puppy Teddy here, on an unplanned visit last week. See, I got Teddy from a breeder who said Teddy had his shots and had been de-​wormed, but much to my dismay, my boyfriend saw little white «rice» looking things in his stool-​tapeworms. I freaked out, one because I had never seen those repelling things in my life, and the idea that my poor sweet baby had them in his belly made me sick to my stomach. (I guess that made 2 of us.). My mother has a 2 year old Shih Tzu who NEVER ever had worms, or fleas for that matter, and those pesky little things accompanied Teddy home, too.
After doing some research on the cause of the worms (fleas), and finding out the condition is very treatable (ok so he wasn’t going to die on me?! thank God!) I looked up affordable pet care providers and stumbled upon Pet Care Express.
I showed up with my 2 lb baby on hand at around 12pm on Thursday. I filled out the paperwork on him, as everyone was ooohing and aaaahing over my furry bundle of joy. I took a seat beside a family with a humongous German Shepard, and thought to myself how I should have brought Teddy’s portable kennel with me– oh well.
The wait was about 35 minutes. In that time frame, I was very entertained by the various pets and their owners strolling in and out of the facility. Once Teddy’s name was called, I walked in and spoke with a very friendly vet tech. He asked me lots of questions about my little baby, all the while complementing his cuteness. I felt like a proud momma for sure. We came to the conclusion that we were going to start Teddy «over on his shots», because my breeder couldn’t be trusted if she said Teddy was de-​wormed and had worms! (Grrrrr). I agreed, and then we went over what medications Teddy was going to need for preventative de-​worming, and for the tapeworms he already had, and those pesky fleas.
The vet walked in and was really nice and friendly. He loved Teddy as well, and was very gentle with him and made sure to answer all of my questions. He gave Teddy his shots and de wormer. He proceeded to give me directions on how to give Teddy his take-​home pill and flea medication and sent us on our way. The whole process took less than 15 minutes. He said the front desk ladies would have my stuff ready in a few. After about 10 minutes the ladies called me up to pay, and gave me Teddy’s meds. They reminded me to come back for him follow up shots in 2 weeks.
The prices, the prices the prices. Can’t beat them! I was extremely pleased. And I will definitely be back!
Thank you Petcare Express for saving my baby! He is now worm and flea free less than a week later!

Update: the smaller kitten passed away yesterday morning. The bigger kitten passed away this afternoon, June 18^th 2015.
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Our family recently took in two 2 ½ weeks old kittens because their mother died. Their mother is a stray cat in our neighborhood. I decided to take both of them to Petcare Express after noticing that one of the kittens was pooping out blood. This was on Monday, June 15^th.
The Vet gave them each a syringe of something and then he told me that he had just administered the dewormer for both of them. I said okay. They gave me another set of syringe to give them in a week from that day, which would be June 22^nd. I was told that it would be normal to see worms in their stool.
At 2 ½ weeks old, they aren’t able to consume anything besides kitten formula.
Last night, June 16^th, we’ve noticed that both of the kittens were not acting normal. They are sluggish and have lost their appetite. One of them, the smaller one, laid still for a very long time. Trying to force feed the kitten formula was no good because the smaller kitten couldn’t swallow it.
This morning, June 17^th, we are mentally preparing ourselves to face the truth… they won’t be able to make it. We called in to our regular vet and the Vet Tech told us that there is really nothing that they can give to them because they are very small and there are no medicines for that age. The only choices that we have is to take them to the emergency clinic or just continue to feed them every 2 hours. We are trying our best to keep the bigger kitten alive because that one is still BARELY consuming the milk formula.
I don’t know what happened that caused them to all of a sudden become inactive. I don’t know if the dosage of dewormer were too strong or not. I’m not sure if there were anything that I could have done differently.
I’m giving two stars because besides this incident, my father have had a positive experience with Petcare Express. He brought in another kitten that was about 3 – 4 months old who was sick and that kitten is now normal.

Brought my kitty Kylie here for her first set of shots. I arrived at 5:05pm on a weekday, and I was called back 20 minutes later. My visit was very quick. I was on my way home by 540. There were about 4 people before me, but it went quickly.
I got 1 vaccination, some de-​worm medicine administered there, and one for later, and my bill was $ 35. Very reasonable!
The front desk staff was very nice to me, didnt experience the rudeness some have complained about here.
Lost 1 star because the facility itself was small including the waiting room, and not that clean looking. The examination room did smell clean but the floor was a bit dingy. I guess thats why its an express.

This is a review for their teeth cleaning services not their vet services. I was deathly afraid of getting my puppies teeth cleaned. Given how unregulated all this animal sedation is I hear of puppies dying during teeth cleaning all the time.
I came here off of a reference from a friend of mine. For teeth cleaning you make an appointment. Drop your loves one off at 8 am and pick up at 4 pm. Even though the place is a little crazy, I trust them until I hear otherwise.

This was the first time visiting. I called the day before to ask if appointments were needed, they only do walk ins. Today, I arrived 40 minutes before they opened. There were already a few people there. They open a little earlier than their normal time.
When I walked in, I was quickly asked are you #3? Uh, yes I resonded. She said okay fill this out. I moved slightly to the left of the reception counter and filled out the form. Then, others who work in the back walked in and greeting all customers and pets. I turned my paperwork and she glanced over and said ok.
I sat down and started to see others weigh their dog on scale to the right of the receptionist’s counter.
About 20 minutes I was called in. They vet asked me why I was here. I told him what my dog needed and also wanted her nails trimmed. They placed a muzzle that was tight on her face. 2 of nails started bleeding, she started to snarl, and I tried to comfort her. I also tried to ask about removing it and I could hold her but the vet said the vet tech would do it After the whole process was over, he prescribed antibiotics for her swelling. He asked if I had any questions, I quickly said no. Then he left and the vet tech removed her muzzle.
When I walked out of the room, all the seats were taken. I stood to the right side of the receptionist and waited for my name to get called. Finally I heard my dog’s name.
They rang the charges up and I gave me receipt to sign. My dog was already trying to head out the door.
Good: decent prices for basics like shots, flea and tick, vets and vet techs are nice, you can skip part of the wait by opting to wait outside while they take care of your pet.
Front desk may need a little tune up. Wish waiting room was larger, would be cool if you could take number like at the grocery deli section.

I took my Puppy here for the first time 2 months ago, and I haven’t stop bringing him.
The staff is friendly here, and the prices beat Pet Smart any day! It’s small, but you’re never waiting for hours, to be seen.
Highly recommend!

So I took my little baby pup yesterday to get his shots. I think I was more worried than he was, the employees were very friendly and I was in and out in about 30 mins.
My whole visit with shots, seeing the vet, and 6 month heart worm medicine was $ 77!
I definitely would recommend this place to anyone who needs to stop in quickly and get their pet up to date on their shots etc.

$ 75 for dental! You can’t beat that!
Make an appointment for Tues-​Thur to drop off at 10am and pick up between 3pm to close.
The staff here are super friendly and willing to accommodate as needed.
My baby’s stinky breath was gone after and her teeth were nice and clean!

My review is strictly for vaccinations. I heard about this place from one of my coworkers. I have an 11 wk old toy poodle that needed his puppy vaccinations. It has been 9 years since I had a puppy; I would usually go to the local vet and obtain the vaccines for a couple of bucks and give to my dog myself but being from Baton Rouge I could not locate a vet that would do this in close proximity of my home. So I went here.
I was told ahead of time to get there early as the wait can be long. My first visit I arrived at 9:20 and was already #5 in line (place doesn’t open til 10) but to my surprise the doors opened at 9:41 and the vets starting knocking everyone out. I was out of there by 10:15.
I went to the one on Holcombe but I hear there is a second location. The desk staff was friendly the vet staff was awesome with Tanner! He was shaking and a bit frightened but the vet talked with him and was quick with the process.
I paid $ 34 for his first set ($ 25 vacs $ 9 office visit) this would have been upwards of $ 100 anywhere else. To be honest I don’t think I would go here if Tanner had any serious illnesses. The place is clean and all but I did not have that level of comfort. Most of the dogs that were here came for routine visits, hardly any created. I really think if your dog has mange you should crate him in the vets office.
They also microchip for $ 35!