Pizza Hut

Disappointed in this Pizza Hut. They have messed up on my orders a few times. I never have it delivered, always carry out. Tired calling twice. First time was told manager would call me, that never happened. Second time someone transferred me to a manager but no one picked up. Drove back here to replace my pizza and they fixed it. Shouldn’t have had to go through all that trouble to fix the order. Will order here again just because it is the closest one to me, but not very often.

The pizza is standard Pizza Hut pizza.
I will not continue my business with this location due to the lack of proper management. I ordered Garlic sauce to go along with my pizza (an additional $ 2). When the delivery man came he brought icing instead of garlic sauce. He told me he would credit my card $ 2 for the garlic sauce. I was honestly a little sad bc I did want the garlic sauce to go along with my pizza.
A few days later the money was debited from my account at the original price. I called to store to explain the situation and the manager said it not his job to refund me. The delivery man should of at the door.
I told the manager that it’s only $ 2 so I wasn’t going to be going any further with the complaint, as he was unable to help. Their customer service isn’t a priority and so I will be taking my pizza cravings to papa johns and dominos now.

They charge for Parmesan and red peppers enough said in my books… Also you have to order it with the pizza otherwise the drivers won’t have any with them according to the driver. Also checked their website again and could not find an option to add Parmesan and red peppers to my order. I’m wondering if this is a location specific policy. Anyways the driver was actually nice and said he hated their policy of charging for this but said it’s not up to him which I can totally understand. I’m sticking with pappa johns and dominos from here on forward where I can get a few packets or Parmesan and red pepper without all the hassle.

The staff has always been friendly and quick. I always call in and pick up! Love me some pizza!

Sent cold pizza, didn’t have time to wait another hr for them to send me another one. And they said they can only give me 5 $ credit after I wasted money on a cold one. Worst experience I’ve had just trying to get a pizza. they don’t deserve the one star I gave them

First of all this review is based off of 3 experiences however the most recent will be the focal point… not that the previous two were much better and I know it is somewhat our fault for continuing to order from this for the lack of a better word «establishment.»
Get ready to refund my money. Absolutely horrible customer service. I ordered a pie (actually 4) and after 60 mins called to check the status. I was told the pizza was already out and should arrive any minute. The pizza finally showed up over an hour and a half later while I was on the phone with a Phoenix, Az location because all of the local numbers (Houston, TX) said they were closed for the night. What makes it better is the delivery man laughed at me. In hindsight I should have slapped him in the face wither the cold pizza he delivered and that is the nicest way I can put that. Pizza was ice cold., customer service line lied to me and bottom line absolute garbage delivery to the Embassy Suites in west Houston. Can’t imagine how this place is still in business… I would not send my worst enemy let alone competitor to this establishment.
You will be hearing from me again tomorrow morning when you can no longer hide behind your closed for the day voicemail.
If this is how you operate the good news is you won’t last long enough to do this too many more customers.

They are ok. Delivery is decent. The drivers are pretty nice. The staff inside the restaurant seem pleasant as well.
A couple of months ago I went there to order stuff before a Texans game. I tried to open the doors but they were locked. It was weird. I ended up going somewhere else to order stuff.

Unsatisfied, unsure if it’s this Pizza Hut location or not but it’s nothing like it use to be. Uncooked and not up to par.