Quest Diagnostics

The easy rules: walk in, sign in, sit, and wait to be called. It’s that simple. If you have a question, wait for one of the phlebotomists to come out, because they do not have a receptionist. There seems to be only phlebotomists on staff.
This is a lab located in a medical plaza, so 90% of the time it is going to be fairly crowded and busy. The speed at which they see patients, depends on the number of people staffed. They call people in the order they sign in, unless they have a scheduled appointment. Appointments trump walk-​ins. Although my physicians, send me right down from their offices, I’ve learned to make appointments online. I can usually get one the next day or two.
The staff is friendly and caring and that’s big for me, because not only do I have to come all of the time, I am not an easy stick.

DO NOT GO HERE!
What a disgusting placed staffed with lazy people who have very little education. We should have left when we came in and no one was upfront but we could hear two women gossiping in the back. Someone came in while we were waiting and waited so long that she just left because no one came to the front.
We finally just walked in the back and asked for someone. Some lady finally wandered out said she could see us. We took our 9 month old baby back there to find just two employees playing on their phones. They took our information and started the process to take blood from our baby.
The place was super dirty. Like dirt built up in the crevices of chairs and the desk. Those rubber straps they use around your arm when you give blood were strewn about the floor after being used. No one picked them up. One of the ladies began taking blood from my baby but she couldn’t find a vein so she poked around in his arm forever. I’m getting choked up typing it out — she just clumsily kept digging in his arm with a needle. He was screaming in pain. She had the nerve to blame us and ask us when the last time we gave him water was. We both answered that you don’t give babies water to hydrate them — they drink breastmilk or formula. And he had had plenty of fluids that day. She said she had never heard of that and we should have given him water and that’s why she couldn’t find his vein. Unbelievable. That is extremely dangerous information and there is a reason babies aren’t given water except for very small amounts. This person was uneducated and should not have been giving any advice on baby nutrition.
I couldn’t stand to watch her dig around in his tiny arm with a needle so I told her to take it out. She snapped at me that she was. She was SUPER professional. But what could I expect, eh? She didn’t want to be there. Her shift was ending and she left while we were still there.
The other lady ended up taking his blood by doing a finger prick. It looked equally as painful but it wasn’t her fault.
I was sick from worry after visiting that place. I’m pretty laid back and I understand not everyone loves their jobs but this was my baby we were dealing with and when you work in the healthcare industry you have an obligation to treat your job with the cleanliness, seriousness, and respect that it deserves.
This place sucks. Save yourself the stress and go somewhere cleaner. And don’t listen to the advice of everyone and anyone in scrubs. Scrubs doesn’t mean that person is educated. It just means they are wearing scrubs. Trust your instinct!

This location was great. They have definitely upgraded from their previous location in the building. The new location is on the first floor of the building and it has been a renovated recently. It was very busy when I went in to get my blood taken. It took a little while for someone to show up at the front window, but when he did he gave me an accurate estimate of how long the wait would be. I opted to wait in the crowded sitting room. Fortunately they were showing the Little Rascals on TV so I was entertained enough.
I am a big a baby when it comes to needles. I gave the ladies fair warning that I would need somewhere to lay down when they drew my blood. The technician did not seem to too worried as they had a room at the end of the hall with a place to lay down. I was absolutely thrilled. The place was cleaned and neat and organized. The technicians were not overly friendly but they were efficient and they did the job quickly. They gave me the time I needed to collect myself and did not rush me.
Granted I came in with very low expectations, but I was very pleased with the experience. They even give you a card with the technician’s name on it to provide a review to Quest should you have any comments. I will continue to come here as my doctor is right around the corner.

I usually get my lab/​blood work done at my PCP’s office, but my womanly doctor wanted a blood test run and she said it would be simplest for me to go to the nearest Quest diagnostics to have it done. So, I went to this location, as 1200 binz and it was a nightmare!
I walk in, sign in, and sit down. Nobody is at the desk, I wait for 10 minutes, 20 minutes, 30 minutes. Finally, I decide to ring the bell, my car was metered and I didn’t want it to run out of time. This was supposed to be a simple blood test, in and out.
This surly woman says (very rudely) «what do you want?»
I tell her, Mam, I am going to put more quarters in my meter downstairs real quick, but I am not leaving, I’ll be right back.” To which she said, «you can take your time, you no longer have an appointment.» Taken aback, I asked her what she meant– and she handed me the clipboard, and said «when did you sign in?» I looked at it, said «8:03». She said, VERY sarcastically, «Was your appointment at 8:03? NO. It was at „8:00“. You were late, so I canceled your appointment.»
SERIOUSLY?! 3 minutes! and was she ever going to tell me?! she just let me sit there 30 minutes…
Then she suddenly decides I can come back real quick, where the abuse continues!
She barks a series of orders at me, where to go, where to stand, etc. I comply quietly. The she tells me she needs my license and insurance card, I reach in my purse to get it out for her and before I pull it out she YELLS at me «not your phone sweetheart, your insurance and ID card!» HELLO, PSYCHO– that’s what i was getting out of my purse!!!
The she tells me to sit down in the chair. My purse and lab paperwork were on the chair, I pick them up to sit down and she again yells at me «I Need that paperwork hon!!»…OMG i was going to give it to her– I was just trying to sit down like she told me too first!
Finally, she does her job, and draws the blood– and I’ve had blood drawn a thousand times, it usually doesn’t hurt, but that psycho-​freak pricked me so hard, I now have a HUGE black bruise covering the entire inside of my arm where she stuck me.
She was so freaking scary, i was shaking, and really upset by the time I left. I will never come here again. And on exiting, I heard her yelling at another patient! (a little old man, who was also like 2 minutes late!)