R & L Carriers

Wish I could rate this company 0 stars. I received an email from a shipper saying this company had been unable to contact me for delivery, even though the number provided was correct. I called R+L on Friday and they say delivery will be Monday between 11 – 3. 3PM on Monday comes and no delivery. I call customer service and find out it was put on the wrong truck because their second rate data entry people entered both the wrong phone number and zip code. I give them the correct info and set up delivery for Tuesday between 2 – 4. 4PM comes and still no delivery. I call again and they never put my package on a truck and they still have my zip code and phone number wrong. Delivery now scheduled for 10 – 2 on Wednesday. I call at 10 and they confirm it is on a truck and they finally have my info correct. 2PM comes and goes. I call and am promised I’m next on the list. 4PM comes, I call and operator lies to me and tries to say they attempted delivery at 11AM. Now they say it will be delivered after 5PM. Another day wasted waiting on this company. Maybe my package will arrive today, but I doubt it. Do not use them! Your customers will never buy from you again! This is the worst freight carrier in the country, perhaps even the world.

This company is TERRIBLE. I scheduled a delivery today between 11am and 4pm. The guy called me at 9 to be here at 10, that was fine. He pulls up and informs me that my 600lb delivery could not be brought inside my home only to my doorstep or simply onto my property (aka front yard??).
I immediately called the office to find out WHY on EARTH this would not be conveyed when I scheduled the delivery and when asked if SURELY they should inform people of this policy the woman simply replied «No, we don’t have to.» The woman I spoke with on the phone was completely unapologetic and actually HUNG UP ON ME!
Absolutely unacceptable customer service and no common sense to let people know or remind them upon scheduling that they can only bring the item to your property and can’t bring it inside. My item is of NO USE to me on my front doorstep. Thanks for nothing.

This place is terrible. Check the Unilocal reviews for other locations or go to any number of forums/​facebook etc.
I was supposed to have a refrigerator delivered between 9a and 1p on a Tuesday. Short story — at 12:58p I was called to say the item was never loaded onto the truck. Nobody could answer why I wasn’t informed early rather than wasting my time at home. They agreed, after a lot of pushback from me, to be at my house with the delivery at 8a the next morning. I informed them that I needed them to be there on time.
I also worked my way up through their phone channels and spoke with their regional head of operations out of Dallas, Rick VanHove. Rick was actually pretty rude when he explained to me that I didn’t order guaranteed delivery for my item. Apparently that makes it okay to absolutely waste my time. He did assure me that he would personally make the calls to ensure my delivery was on time the next morning.
Of course, come 8:30a the next day and the R + L truck pulls in 30 minutes late. Rick told me he was sorry and nobody in the Houston office would even speak to me. Even better, they sent one guy with a lift gate truck and pallet jack to deliver a 1050 lb crate with a 48×84 inch refrigerator.
I had to help the employee unload the item and it took almost 1 hour. He knocked a branch off an oak tree by my driveway and dropped a pallet jack on my foot.
I would absolutely request that shippers not use this company in the future.