Richards Total Backyard Solutions

We hired Richards to build our dream patio. Janine did a great job designing our patio and worked within our budget. However, once the project went to construction everything fell apart. The lack of communication and organization was unbelievable. Zach (construction superintendent) and Tami’s customer service skills were non existent. The only way they communicate is by email. I asked several times for a construction schedule & anticipated completion date with no response. I also requested they notify me before contractors arrived so I could make sure my dog was not in the backyard. But again, no advance communication. Instead they would email saying they were on their way to the house. I asked to be notified before landscaper arrived so my husband could be there for a repair but again, they did not. I requested several times to speak with management about my concerns but was told management was not available & nobody ever called me. The ONLY person who expressed they cared about our business was Janine. If she had not called me & tried to resolve some of our issues we would have cancelled our project. Because of Zach and Tami we have decided not to complete phase two of our project ($$$). The patio looks great but it could have been a better experience. I am rating this company two stars because of the poor customer service and attitude from Zach & Tami.

NOT honest. Charged $ 169 for an estimate to repair hot springs sovereign spa bought from them. Written estimate was for approximatey $ 1,390 A week later the repairman was here 8 minutes and informed us that it will cost about double his estimate. He also swiped our items and falsely claimed to install new filters and parts which on video shows that he never took any parts off of his vehicle. A prior experience with Richard’s had us on alert because a dangerous male named «Willy» from their company tried to rob us after he was found passed out dead drunk laid out in our yard with open dry botlles of cheap wine. HPD hauled him off.
Rodney, a very young frightening male moved around in our yard to instill fear in the elderly (we are nearing 70) and he was holding onto his cell phone talking in a language that was «ghetto-​style» moving about in a manner consistant with trying to scare us.
RODNEY, upon checking … HAS A CRIMINAL BACKGROUND and this company has a track record /​history of hiring shady men with no background check.
WE ARE BLESSED THAT WE WERE NOT HURT — THIS COMPANY IS A THREAT TO THE COMMUNITY AND OPERATES WITH INTENT TO DO WRONG.
Now, they call and email demanding more money for driving out here to get the part he never took off of his vehicle. Was on his smartphone the entire 8 minutes he was here.
This company «claims» to have been in business for 28 years but Unilocal shows only 2 reviews of which ours is one — and this is a review and also notification of a criminal operation. The claims that we owe them a dime is merely a «smoke screen“n to divert attention from their criminal activities. The company is truly a menace to the community and home owners. We paid them over $ 10,000 for a worthless spa, and during our attempts to get service we enountered nothing but a series of elder crimes /​exploitation of the elderly/​disabled.
We reported to HPD and BBB — and shall follow up with a suit here in precinct four of Harris County to seek legal remedy.

My experience began with an online inquiry that led to immediate contact even during the busy holiday season. The staff was courteous and professional and confirmed and kept their appointment to come to my home to evaluate my property and answer my questions of which hot tub could work best for my backyard.
There was no high pressure tactics, the gentleman who came over asked appropriate questions of what I wanted and he placed me in the most appropriate tub based on what I desired.
When due to a minor inventory error we found out that the tub we initially agreed upon was not in stock. Richard’s bent over backwards to accommodate me.
As for arranging delivery and installation – seamless. When it came to educating me on hot tub maintenance, the gentleman was very patient and well informed.
I would recommend this company, without reservation, to any one interested in acquiring a hot tub.