Sancho Services

This is not the most professional company you will find. I put them on my no-​call list. A person at that company called at 0945 to verify my appointment for the day but could not give me a time range. They finally came at 5:30. The service person looked at the pipes under the sink an said that he was going to have to replace all the pipes because of a sealant spray used to attempt to stop the leak. He said it would be impossible to unscrew the pipes. However when I asked him to show me, the pipe unscrewed easily. I asked him were the leak came from and he said ‘Everywhere.’ It was obvious that the leak came from a seal break around the drain. I told him that I would get a second opinion. I called American Home Shield to notify them that I never want to use that company again. I will cancel my service with AHS If I have to pay that company a service fee.

Abort Mission, I repeat ABORT MISSION!!!
Do not call this company and if AHS sends them to you, request someone else. I am confidence the one positive review is likely a friend or family member.
This is an unprofessional and scam of a company! Scheduling was a joke, a lady called from her cell phone — how do I know, I called back at 7 one evening and could hear her children in the background. I asked for an evening appointment and the lady said she would make sure that was noted… they called at 10 AM and would not come later so I had to reschedule!
Jaime comes to my house, looks at my broken toilet — decides to up sale me to a nicer toilet («I can just submit the paperwork to AHS and then you can get a nice $ 300 or $ 400 top grade toilet»). Says he will submit everything to AHS. I pay him my warranty service fee… I asked who I should make the check out to and he says ‘please leave it blank’. Uhmmm no! I look at him, shake my head and finally he says ‘just make it out to me’ — so the company is called Sancho Services, yet their shirts say ‘SOS’ and I make the check out to an individual, Jaime???
Fast forward a few days later, I get a call from AHS saying my repair can’t be covered because the plumber submitted that I said there was a manufacture defect. I call the plumber multiple times… no answer. Call the scheduler… she can’t help. Call the ‘owner Jesse’ who was a complete JERK. After explaining everything to him I said obviously your company does not want to do the work, why don’t you just send me my check back and I will find another company to do the repairs. He refused. I said, you did nothing — you came to my house, didn’t even touch anything, lied on the paperwork. He was so unprofessional and you could tell this wasn’t his first time to deal with this type of complaint — when I expressed my disappointment in his customer service — his response was ‘we are a licensed company’. Yeah, nice you got a license but that doesn’t mean you do good or reputable work.
Any company that uses multiple company names, asks you to give them a blank check, uses a cell phone and ‘gmail’ as their means of communications should be avoided. Please take this advice and DO NOT USE THIS COMPANY; you will save yourself A LOT of headaches.

DO NOT EVER CALL THIS COMPANY. They came to fix a leaking pipe, after they left, it broke again. We called them to come back. They claimed they called my wife multiple times to confirm the appointment, they never did, so they canceled our appointment. I talked to the manager Jesse on the phone and he hung up on me! Worst customer service I’ve ever experienced, they were rude on the phone and didn’t care about my issue, they were just trying to get me off the phone. Home warranty company is dropping them after we told them about our experience. Stay away.

I wish there was a way to have NO stars — one star is just to much. TERRIBLE customer service. AHS sent this company to my home and they didn’t fix anything. and then will not tell me why or communicate. They will not return your call… The lady who answers the phone was very unprofessional and rude. And if you are reading this, you talked this way to the wrong person. I am going up to the top of the ladder at AHS and will take care of it. You will not get your service fee either, I promise you that. It seems like the lady answering the calls works from her home and when you call, it bothers her that she has to take the call. I guess we are interrupting her «Jerry Springer» show and she doesn’t want to do HER JOB. I will make sure everyone knows how you deal with your customers also!!!

Greatest company ever! Don’t know what the others had a problem with but I am completely satisfied. They were helpful and professional and cared about the problem I was having. Would recommend to all my friends!

The name said it all «Sancho Services» I spoke to Jesse on a claim I filed on the 22^nd for my water heater. Very rude and unprofessional! I cannot believe that AHS deals with these people! I will be complaining! Here it is 05/​27/​2015 and they still can’t make it to my house! They seem lazy, irresponsible and just plain worthless!

Good golly, NEVER hire these guys! Check this out: They come to my house to fix one of two water heaters — the other one has been functioning fine for over 3 years, as the house was new 3 years ago — SO… they go into my attic, tinker around for an hour, then come down and tell me that now the OTHER water heater is broken. What a coincidence!
Then they proceeded to call my home warranty company and tell them that the water heaters are fully covered under the manufacturer’s warranty (They are not, parts only), and so my home warranty company refuses to pay, and these guys proceed to tell me that it will cost upwards of $ 6 – 800 to fix BOTH water heaters (Yep, including the one they broke).
I said I needed to talk to the warranty company, and asked if they could come back the same day — Friday. They said sure, they could, just call them.
I call my home warranty company (AHS, different review later), and they say that in fact if the warranty is for parts only, they’ll cover the labor. I call Sancho back, they say they will NOT come back out, they are too busy. So here I am, a Friday in the middle of winter, my wife and 5 kids and me with NO hot water. I proceed to go slowly ballistic, as you may understand. I call the warranty company back, make waves, they call the contractor, the contractor calls me and says they’ll come back today, but they want DOUBLE the service fee. No choice, I’m paying.
Am I being unreasonable, or are these guys absolute arsehats?