Scootersmith

Not recommended. I have taken my Honda scooter to this shop for maintenance and repairs several times over the past three years but never will again. The quality of repairs/​service has been mixed to poor, and on one occasion one problem was fixed but another was created. The owner is brusque and unpredictable in his behavior. If someone would open a top quality, honest, respectful, responsive scooter repair shop in this part of the city, he or she would do very well… because I hear nothing but bitter complaints about Scooter Smith.

My stepson bought a scooter 2 years ago and put 326 miles on it before going into the Army.
The scooter had a slightly gummed carborator and it needed to be cleaned,. When I brought it home (from my stepsons) 4 weeks ago, I immidiatly put in a new battery from Pep boys and changed the fuel and oil. It ran, but had a stuck fuel metering valve or a gummed-​up fuel bowel. (All pretty standard stuff). An easy fix by all accounts. I’ve worked on 2-​cycle engines for years, but I have been swamped at work.
When you take a scooter to Scooter Smith, you are told «anything under $ 300 in repairs, we will repair without notification». Hmm, that concerned me but, surely a gummed up 2-​cycle carb couldn’t be over $ 100. A kit cost about $ 6.00. It takes about an hour (if I do it). Less if your familiar with this product.
I was soo busy and didn’t have access to a carb kit, so what the he_​_​, I’ll let them put a carb kit in it I thought. I dropped it off and was told it’d be a week or ten days.
Three weeks passed and I went in. Seems they didn’t have my scoot. It was in their «other“shop.
WHAT? «Yeah man, I’m down to just 1 guy and sorry but»…
So today…3 weeks (exactly) after I brought it to these morons. I get a voice mail.
««Scooters ready, it’ll be $ 280.». YEAH, IT NEEDED A NEW BATTERY!!! And and oil pump!,
Plus the carb…
Folks I’ve worked on 2-​cycle engines all my life + I just put in the new battery.
Anyway after calling them out on their lies, they said they would donate the new battery. PLUS, they said, well, we got the old oil pump to work! So we dint need to change it. Really?
I was so pissed, having to pay $ 240 for a $ 6 carb kit and a pack of lies.
If I were the litigious type, I litigate this, but, again who’s got the time and money. These guys are, IMHO theives. AND I’LL STAND BY MY STORY, and have and independent mechanic testify that they are lying. BTW, When I got it home my new battery has been swapped out for an old battery that is at least 1 ½ years old
Don’t think about using these people.

I highly recommend this place for scooter repairs. They’re centrally located with a great staff. Stephen and Chase do most of the work there. They’re extremely honest and very quick with their work. My scooter was not getting fuel to the engine so I dropped it off on a Saturday morning and by 2:00, they had it fixed at a very reasonable cost. I will definitely be using them again for all my future repair needs. They carry the Genuine Scooter line and will soon be carrying the Lance as well. Do yourself a favor and check them out!

Had my vintage Vespa at Apollo for months. Finally had to go pick it up because they couldn’t get it running correctly. They had been leaving it outside and had also damaged the cowl. Very disappointing to pay for something and get your scooter back in worse shape than before. I had never been to Scootersmith but figured it couldn’t be any worse. They offer pick up service. He arrived on time, picked up my scooter from my place, got it running again in a relatively quick timeframe. I went yesterday to pay for it and I don’t think it’s ever run as well as it is now. He was very friendly, helpful, knowledgeable, and most importantly fixed it correctly. While I was there, he showed another customer the ropes on a new scooter he just bought. I couldn’t have asked for a better experience and the price was very reasonable too. I hope that people flock here and support them. Scooter enthusiasts needed a place like this and now have it.

I have both had them repair an older scooter and purchased a new scooter and had it serviced. In both instances Steve was friendly, knowledgeable, and up front about everything.
It’s a smaller operation, I think it’s usually just Steve and maybe another person or two running the place, but he’s answered the phone each time I call, and always taken the time to talk to me when I came in, no matter how busy he was. I have recommended many friends to come here.

Great shop & selection. Stephen and his mechanic are great guys, hard working and they back up their work 100%. Told him what was needed (to/​from work, height, etc.) and he picked out the perfect bike. They completely overhauled the bike, new battery, checked everything, and polished it up. He didn’t try to oversell or push the more expensive models. And he doesn’t sell cheaply-​made bikes! (Great ethics.) Got a great deal ($) on a Honda. Couldn’t be happier! Will be a long-​time customer.

This is a good location because everyone in this area either has, wants, or should have or want a scooter. Bought our Genuine Stella scooter secondhand from someone on craigslist and found out from the title that it was originally purchased here. (The guy was selling his scooter not because he didn’t like it but because he had bought another motorcycle and didn’t have time for both.) We came here this weekend to look at helmets. Their prices are comparable to all the other scooter stores, but because we’d rather support a local mom-‘n-pop shop in the Heights, we came back to buy them here. The owners even gave us a discount for buying 2 helmets. They are honest and helpful; they won’t try to sell you something you don’t need. They even invited us to join their scooter gang. Maybe we’ll take them up on their offer so long as the initiation doesn’t involve popping wheelies or running over someone’s foot.

I have to say, I am a huge fan of this place. I recommend that all my friends shopping for scooters check ScooterSmith out first. Stephen is pretty great with helping you select the right scooter for your needs and height. He doesn’t try to sell you something you don’t need or want, but give you an honest opinion. I’ve had my scooter serviced here several times and I have never been disappointed in the work. Cool selection of scooters and reasonable on prices. Easy to work with and just an all around great place. If you’re looking for quality in product, service and people… This is your place.

I had ridden my son’s ruckus around but at a top speed of 35 its just a bit too slow for city roads. Lucky enough to find Scootersmith on Yale. They sell Buddy Scooters and I got a very nice brand new 125cc for a great price. I joked that the scooter was a lot cheaper than my carbon fiber road bike. The buddy is a great machine, fast (50MPH+), reliable and has great storage under the seat. Owner of scootersmith was great, timely and knows his stuff. My son loves the Buddy too — worth checking out!