Service King Collision Repair of Bellaire

I recently had my bumper replaced here. The staff was professional and provided a written quote up front along with a time estimate. I was called daily for updates. The car was completed on time with the cost almost exactly as the quote provided. We will use them again for any future care repairs.

BEWARE! Do NOT trust this Service King with your car. They let my car get towed with all of my belongings and taken to auction (after insurance said it was totaled) without my consent for it to be released. On top of that, Jamie and Connie have no inkling of an idea what customer service is. Unfortunately, I have to give them one star to be able to post this to warn others.

I had a MINI Cooper that had $ 5k in damage to it, it took Momentum Collision 3.5 weeks to repair — and it was IMPOSSIBLE to get updates from them. It was horrible. They never answered phone calls, they never called me, it was just unpossible. They also did a shitty paint job (despite redoing it… twice…). Overall, I was not looking forward to getting my car in the shop.
This place though. I was surprised. I didn’t have major damage to my Caddie, but they were so communicative!
«Hey this is Shannon calling you from Service King. X is happening. We will have it back by Y date. We did this and this today. I’ll call you back on blankday to give you an update.»
I’m sorry. Whut? You are going to call me and give me personal updates? Why thank you! I’d really like that! Oh you want to call me to tell me you have my car ready for me a day ahead of time? Excellent!
Oh hey you are going to buff out all that other paint I got on the car? And make it look pretty? Why thank you! I really appreciate that!
This is done in conjunction with Allstate and Enterprise. I was able to get my quote done here for the car, get a rental that was waiting for me on time, and easily make an appointment for my car. I told Service King and Enterprise that I needed to be out the door by 830am, and they made it happen.
Expectations were met.
Car was done early. Paint looks great. Tire refurbed. And no one was an asshole to me (every one is really quite nice). Success!

note that this place used to be Sterling body shop.
anyway, long story short I’ve had a really good repair experience here with a handful of hiccups that were largely due to third party problems. but the customer service side of this place has been phenomenal.
I’d particularly like to give a shout out to Priscilla who has been so warm, friendly, understanding and flexible. So yay. She is great.
Now for the constructive criticism. This all started with a claim through the affiliated Allstate adjuster. They woefully underestimated the repairs that would be needed and undervalued the car’s appraisal (partly due to a weird crosswiring with the manufacturer regarding the car’s trim associated with its VIN).
Had the cost estimate been correct in the first place I would have just taken the money as the repair process took over 2 months. I did receive a rental for those long periods, but the convenience of going back and forth was frustrating. But again the friendliness ans capability of the staff ameliorated those hiccups.
Naturally there is more to the story. I would give five stars without reservation as the end product and the service over the process was very good, but the length of time and the back and forths I had to do lowered us to four.

I was referred to Sterling by an insurance agency. Typically, not the best referral. I was very pleasantly surprised by this body shop. It is clean and the staff is incredibly friendly and helpful. They really put the customer first and do all they can to make the experience as convenient for you as possible. Very highly recommend this place!