Shred It

This is the current vendor we use for our Shredding. They leave four consoles at our location. They come once a month to empty them out. I’m on my third sales representative.
The first one… Ronald Henry was wonderful to deal with. If I had a question, a problem or needed additional work done he handled it. One call and done. Unfortunately, he left.
The second one… Clayton Richardson turns out to be lazy in my opinion. Or at least in comparison to Ronald. For example, I asked for a list of dates of service for the new year. He obliged but when I told him we were closed for a few of the dates and needed to reschedule he said it couldn’t be done. To make a long story short, I contacted his manager Shawn Holloway and it was immediately taken care of. On another occasion, we were overcharged on an invoice. I was completely ignored by Clayton after making several attempts to contact him. To make another long story short, I requested a new Sales representative after eventually locating a Simmeyon Smith in accounts receivable who was able to help me.
The third one… Tremell Johnson, my new representative who I’m so happy to have, turns out to be equally unhelpful. I email him asking for a quote on a special project and he tells me he does not handle that. I ask him what he does handle and he informs me «I handle new additions, pricing, etc.». And that «we also have a service manager in charge of service issues». But he gives me no name.
In keeping with trying to keep this review short, I have a different person I must go to for each of the following categories, new accounts (that I already have), accounting, service, scheduling & special projects. If you are okay with this then I recommend this company to you.