Sona MedSpa of Houston – Northwest

I am doing laser hair removal on my lip, legs, underarms and bikini area. They have a payment plan and it is amazing! Everyone there is so nice and professional. There are five sessions and I’m only 3 in and already only shaving about once a month. I can’t wait until it’s never!

I called sona after hearing ads on the radio and seeing them on fb. I booked a consultation because I didn’t want to purchase a service over the phone that I wasn’t sure I NEEDED. At my consultation I met with the office manager that gave me no information about the services but the pixel facial. She told me the down time would be 2 – 3 days and then I could go back to work wearing make-​up. She said that she was 33 years old and would not get a pixel facial because she was too young and her skin tone, however she would recommend it to a customer who is the same age??? Anyways, thinking that I was getting some light treatment pixel package I purchased 3 treatments for 1300.00, met with the NP which took another hour (my appointment was at 12:30 and I met with the NP at 2:15). The NP said that the pixel, the package that I had purchased would do nothing for me. That is was for older skin, that I should get the skin treatment package that has retinol, etc and maybe do a package of 3 chemical peels. So the NP takes me back to Maria and tells her what she suggests for my skin. Maria then tries to sell me 3 packages of 3 peels. I said no she said 3 total… well she cleared that up and said she would have to process a refund for my service package of pixels (they are real quick to take your money) she wasn’t sure how long it would take to get my money back, but continued to quote the package of chemical peels. She told me it would be $ 413.00 and that I should receive around $ 700 back. I said great purchased my skin care products for $ 200.00 separately then scheduled my chemical peel. A few days go by and the new charge on my account is $ 569.00…ummm I am really confused because I did not recognize that amount. I emailed Maria for information she tried to call me and we are playing phone tag, so I emailed her again to get information about the new transaction. You know because it is common good business practice to charge some one an amount that wasn’t discussed and not even call them to explain. I caller her for the 4^th time yesterday to be told she was on the other line. You can’t call corporate, she doesn’t have a manager so I am basically stuck going to this place that I don’t want to. The whole experience felt wrong from the beginning, but I don’t do medspa stuff often so I wasn’t sure what to expect. The customer ahead of me had a similar story. I got to chat with her while we both waited to see the NP, who also suggested her not to get the pixel. Again buying services over the phone is not recommended and meeting with an unlicensed professional about what is best for you is not recommended. You are basically at the mercy of someone with your credit card information… all i can say SHADY SHADY Shady…
I work in the service industry and have for 8 years, selling customers the types of products they offer is not a cookie cutter experience. unprofessional recommendation for services.
The front desk coordinators are very sweet and helpful, but the manager needs a few lessons on customer service and how to properly walk a new customer throughout skin service. No one cares about how long sons has been in business as part of your pitch…

All these places are pretty crummy. I did the weight loss program and had 4 counselors. Maybe more I lost count. They also went through several nurses. Apparently going there as a customer is just as bad as working there. I gave up on the program and am on my own. Oh well!