Just want to start off and say Dr. Tran is awesome. However, the reason for this poor review is because of the bad attitude from the receptionist lady that works there. She is very rude and does NOT take the time to fully understand the customer’s needs. She always acts like she is in a hurry and ready to rush people off of the phone! Perhaps, its a language barrier where she doesn’t understand English very well… I have experienced this lousy attitude at other places but Dr. Tran always takes good care of her customers. I wish the receptionist would take a customer service training so she can represent Spectrum Eye Care in a more professional manner. I still recommend Spectrum Eyecare because Dr. Tran is awesome, however, get ready for some horrible service and bad attitudes from the lady who sits at the front desk… she doesn’t care about the customers and runs her own show! They really need to get rid of her!!!
Ronald C.
Évaluation du lieu : 5 Houston, TX
Great service and selection.
T W.
Évaluation du lieu : 5 Houston, TX
I came in for a contact lens exam appointment after I tore my last pair of contact lens and Dr. Tran was very helpful and so gracious to let me have an extra pair until my order came in. The staff is friendly, and knowledgeable in assisting me selecting the right eyeglass frame for my face shape. Very fast turn-around time on my contact lens order and my glasses was ready in a few hours. I recommend everyone to come to Spectrum for eye care services.