Tendenci

We have been Tendenci customers for several years. The platform was always a struggle to use and customize, but in recent months, they have really reached a new low in terms of the service we’re getting.
Some time ago, Tendenci promised our nonprofit direct access to their database for third-​party login validation for a portal we set up for our constituents. Then one day, without warning, our login integration stops working. It takes over a week to get any kind of explanation — then they tell us they switched hosting providers.
They tell us we can’t access the database directly anymore, but if we set up a SQL Server database on our own, they can send nightly updates to our own hosted server. So we say «fine», and they send us the data, but the problem is, they don’t set up scheduling correctly and our data never gets updated after that. We find this out not from them, but from users of our third-​party application who can’t log in weeks after resetting their passwords.
Lots of back and forth ensues. We’re passed around from one person to the next. Nobody at Tendenci can seem to figure out how to correctly set up nightly updates from one MSSQL Server database to another — even the Director of Technology. They give us one excuse after another. When they can’t make it work, they blame it on the permissions we provided them to our server, even though we demonstrate to them time and again that their permissions are sufficient. Months later — even after contacting Ed Schipul, Tendenci’s CEO — the issue remains unresolved. Ed, for his part, seems to think that if he just sends us his professional bio and talks about some things he spent too much money on recently, we’ll have sympathy for his poor beleaguered company and will tolerate these continuing issues.
Now, to top it off, our website is completely offline for the fourth straight day, as the result of a Cyber Monday attack that is now well into Cyber Thursday. Tendenci proved unable to prevent this, but what’s 1000x worse is that they’re apparently 100% incapable of resolving it. This has been a huge embarrassment to our entire organization. Any nonprofit should have serious reservations about using Tendenci’s services.

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