Texas State Optical Champions

I bought a pair of contacs from them in ⁶⁄₁₅ for $ 600 and I was never able to wear them comfortably even though I have worn contacs for over 40 years. I lost count of how many times I returned to their office to try and resolve the problem. Their staff is unprofesssional and sometimes downright rude. After 9 months, I went to another eye doctor and he had me wearing my contacs the very next day.
Very expensive and very unprofessional! Will never go there again.

The 1^st time I went last week all the reception, techs, including Dr. Gates (the doctor I got) showed a sign of patience and caring on a fashionably personal and professional level. The progression of my appointment was smooth prompt, and hassle-​free. My father recommended this place to me and if the service stays like this who knows I may very well do the same for my future kids.

Let’s just say this is my first eye exam in 8 yrs and I love the fact that I decided to come to this location. Every one was extremely nice and courteous and made me feel very welcomed. Dr. Maltz was amazing (he has the coolest glasses). From the time the exam started until the very end. He even made me do a second exam because he didn’t feel comfortable that I wasn’t able to see so good out of my left eye. He seems extremely passionate about what he does and took very good care of me. Thank you thank you thank you Dr. Maltz! I was so happy to leave my exam knowing I will be able to see far away soon! Lol
There is a nice variety of specs and it’s hard to choose one pair! The price was affordable as I don’t know what glasses should cost. (My insurance covered my frames) The only thing that I didn’t like was that the entire process was 2hrs :(and didn’t get started until 30 min after my spot time which sucked because I had my toddler with me (yikes!) Don’t get me wrong I loved that they took their time I just wasn’t expecting the entire process to take that long.
Overall if I had to get my eyes checked every month I would definitely do so at this location! I’m not to sure what the bad reviews are about but I always keep an open mind when going to new places so that’s probably why my experience was so good. Can’t wait to pick up my new glasses in a couple of weeks!!!

Tasha is rude af. Even if you scheduled an appointment, it takes 2−3+ hours. Probably because they don’t focus on you, they put other people in between…

I have been seeing Dr. Maltz for over 15 years. My husband and 4 children see him as well. He is very thorough and works to make your vision perfect. He cares about your long term vision. You may spend more time than you would expect in your eye exam but it is because he is a perfectionist. We have seen his associates as well and have been very impressed with their level of training and concern for us. His staff always welcomes us with a smile and professionalism. I trust him completely and will continue to drive past many other offices to see him.

Do YOURSELF and favor and stay away from here.
I’ve been coming to TSO for all my vision needs since 1997 and this specific location does disservice to the chain. Time before last it took 4 hours before I was done with my 9:30 appointment (showed up at 9 by the way). They did take $ 50 off my bill though, so I came back.
This time only took 2.5 hours. When I asked if that’s normal they replied «it is when you take so long to pick glasses.» Wow, really?
The receptionist refused to answer any questions about my policy citing security concerns, the doctor told me I have a lifetime eye disease– then left the room, and every time the people who help you pick frames sat down with me they were interrupted by phone calls or had to go help other customers.
Even when I told them exactly the kind of frame that fits my face best she came back with something different every time. When I asked repeatedly if they have anything rectangular, non-​plastic, and not oversized, I was told no– because «big, nerdy, and plastic are in style right now.»
Almost forgot to mention that the time before this the doctor mentioned that I might have eye cancer just before I left the store. Wtf! Talk about bad bedside manners!
This place is understaffed, overpriced, has poor customer service, selection of glasses, and generally not worth your time and money.
In positive news: the Hispanic guy working in the back is real good at fitting your glasses; and the people who perform your basic eye exams are fast and professional.
Do yourself a favor: learn from my experience and visit ANY other TSO or ANY other vision store.

The service here is really exceptional. Everyone who works here acts like they love their jobs, which you really don’t often see at smaller doctor’s offices, especially chains like TSO. I’ve been there twice and both times the optometrists have been very nice and patient. The real star of this place is a young woman named Katie Burger who helped me pick out glasses both times. She really goes above and beyond to help you choose the right frames. When I was picking out polarized sunglasses, she even took off the sensors so I could go outside and test them out in the daytime. She is extremely patient and helpful. When I was having a hard time choosing, she took pictures so I could see myself as others would see me. I picked out about 12 frames to start and she patiently helped me narrow them down without ever once giving me the impression she had other things to do. When I wasn’t sure I could afford a certain pair of expensive frames, she tallied up several different ways to pay (using insurance, payment plans, and cash) to help me see what my options were without ever being pushy or making me feel cheap because I couldn’t afford them. She was just incredibly helpful. Another time I walked in to get my earpieces adjusted because my glasses kept falling off, and the optometrist fixed them in a heartbeat and seemed genuinely concerned that they fit well and that I was happy. The people there are just wonderful! (Oh, and they have a good selection of frames, as well.)

From the moment I walked in everyone was warm and welcoming. How refreshing to see so many smiling faces. A special thanks goes to Janet who saw me better than I see myself. She helped me pick out new frames for my script and they’ve been game changers for me! Wow, thank you for helping me shine, Janet!:)