The Home Depot

Elwin an associate went out of his way to help us with an electrical relay switch we were looking for. He saw us walking around looking lost and made a point to help us. Unlike the first associate we approached that told us he couldn’t help us because he just got on the clock. That’s OK because Elwin was Extremely curtious and polite! Awesome job Elwin!!! I actually Called the store manager to give Elwin a compliment.

I’ve never reviewed a Home Depot before (because aren’t they’re all the same?), but I had a great experience with this store and am just blown away.
My boyfriend ordered a Weber grill for me online and had it shipped to my house. We started assembling it and realized it was severely damaged — in a way that the damages must’ve occurred at the Weber factory. I’m talking broken cast iron grating. We packed it back up in the box but alas, it wouldn’t fit in my car. We called the Brinkman store to see what they could do, and they said they would come pick up the grill for free and assemble our new grill for free when it got shipped to the store (they assemble on Tuesdays). A+.
When we went to the store to pick up the grill, we asked them if they could help us deliver the assembled grill to our house. We expected a HELL NO, but to our surprise they said they’d do it for free! Just followed us in one of their truck rentals and helped us carry it into the house.
All in all they went completely above and beyond our expectations for something that wasn’t even their fault. Ohhhhhyaaaaa *koolaid*

Service is extremely poor at this Home Depot. I ordered a grill online to pick up from this location and once I received an email confirmation that my order was ready to pick up, it took them over an hour to find my order once I arrived and talked to the associate. I had them assemble the grill as well but when I got home, I realized a piece of the grill was missing. The staff has been extremely unhelpful in trying to find the missing piece and kept transferring me to different departments. I’m still waiting on a solution to their mistake and it’s been a very annoying process. No one from the store is taking any responsibility. I would not recommend buying any big ticket items here other than your normal tools/​lumber. Avoid the staff at all cost because they are not helpful.

I’ve only been to this Home Depot once and I was only inside for literally 2 minutes — but man I was impressed! I went in to get a key copied and I was fully expecting it to take at least 15 minutes to find an associate to help me (I went around 6pm on a weeknight). It took all of 1 second to find help because an associate was standing right by the key machine, he made my key, I went to self check out, and I was out wayyy faster than I expected. This was a huge relief, so thank you Home Depot!

NOT DOG FRIENDLY. Promptly told to leave after bringing my leashed dog in. Wish I knew about the policy change before trying. I was expecting to have a fun shopping experience and walking the little one, but my plans fell short and ended up going home. This Home Depot is terrible anyways. I have had to cut my own blinds on multiple occasions because employees aren’t trained to operate the store machinery. Store in general is super disorganized and employees take forever to help.

Dogs are NOT allowed in Home Depot stores anymore. Apparently, an employee was bitten at another store… One idiot dog owner ruining it for the rest of us!
I was ask to leave just after walking in… However, the employee was kind enough to grab the one item I came for and allowed me to purchase it before leaving.
Unfortunately for Home Depot, this new policy will result in me shopping at Lowe’s just down the street… with my dog.

The hubs and I come here for all our home improvement needs. We’ve never had any issues, and can always find a friendly team member to help us find a product or answer a question. We’ve even had an employee go out of their way to help us, coming back early from his lunch break to help us load the perfect Christmas Tree in our car.
The store is clean and well-​organized, and they have a great selection of products to choose from. In fact… Now that I’m thinking about it, I need to go get a Father’s Day present this week, and I plan to pick it up from this Hone Depot!

Tops the list for worst Home Depots
Employees are all on suicide watch and never want to help. Products are never cleanly organized on the shelves. Can never get assistance to the lumber saw and when you do, their loath the task and feel bad just for asking.

The store was pretty well stocked and there were a lot of people available to help. However, it seemed that some people in the lumber section were avoiding helping customers.

Worst Home Depot I’ve ever been to. There were 5 people working the garden center. None of them knew anything about plants. The only positive? They were at least honest enough to admit their ignorance. So much for an employee training program.

There is no such thing as customer service at this location. One bad experience after another so it’s not just a fluke. Have had to track down assistants, one waved in general direction of what I was looking for, but the worst part is post sales. Had to return extra flooring and while there were 5 people in the customer service/​return area, only one person was helping anyone. She asked for help, one walked away to return an item and the others ignored her for 15 minutes. Trying to get help on the phone is impossible, tried several ties to follow up on purchase and was literally hung up on 8 times in a row. Lowes is a block away, will be going there from now on.

came here to make some keys for my BFF and I just loved how kind the staff is. I really wish that many businesses take advise from fellow employees here. Sad to see that a «home improvement» store is better than some restaurants that you have to leave a tip to. Great Job Home depot!

I’ve been to plenty of home depots in many states already and this one’s fine. This have a decent stock of everything you may need for your home. The only issue I have is that their staff will just let you be, and won’t really give you proper assistance. Their customer support is unreliable, too.
Sean Train

Home depot in North Loop West… is the worst run home depot… the employees are too stupid to know where anything… and rude about too… i will never go back there again.

Everything you can expect from any Home Depot, you can pretty much expect at this Home Depot.
Workers who don’t care to help you? Check.
Slow line for internet pick up? Check.
Talking about internet pick up, they need to figure out where they want to have the line. Upon entering the store, immediately to your right hand side is the customer service counter. I went to a BIG SIGN WITH AN ARROW pointing to one of the cash registers saying «internet pick up». I, of course, waited where the arrow was pointing.
After being ignored for several minutes by a couple of workers who obviously saw me, I finally flagged one of them down and told her that I wanted to do a pick up. She then pointed me to a different cash register and condescendingly told me that I was at the wrong register. Well, EXCUSE ME for waiting at where the arrow is telling me to go. And THANKS for not asking me if I needed help because obviously I was just standing for crap and giggles, right? I was being sarcastic if you couldn’t tell.
Another day I came in, the sign was put on the other side of the entrance, right across from where the customer service counter. So, yeah, don’t pay no mind to the sign.
I still go to Home Depot because the service is still a bit better than Lowe’s. And every now and then, I’d run into someone who’s actually helpful at this location. So, yeah…

Better than lowes

I shop at HD because Lowes was terrible at on the floor service. For a while I saw HD as superior. I no longer feel that way. A few of the check out ladies are anything but professional. The portable radio on display was playing ‘their’ selection, and one of the girls was actually dancing in the self check our area. Once a couple of weeks ago I actually turned the radio off as I walked by. I avoided that part of the store today. I chose to check out in the garden center instead. Management you really need to retrain your front room personnel.

This review is for the Gardening Center. I have very limited experience with the rest of the store. The herbs are very poorly taken care of here. The Home Depot near my house in Golden, CO, always had beautifully well taken care of plants for sale. These cost a dollar or so more per plant and they are of much lower quality. During my visit, I also noticed there seemed to be a distinct lack of customer service. No one seemed to know the answer to my question and they were also very dismissive of me.

Just left. Went in to buy a washer, dryer, air conditioner and paint (AKA spend some serious dough) and were ignored by five sales reps as we wandered aimlessly through the appliance section. They were too busy hanging out chatting to help.
Needless to say, we headed to Lowe’s and spent over $ 2000.

No one answers in customer service. Hard to get help when in the store.
Seems their goal is profits only, no customer service. Hire more humans and less kiosks.