The Lanesborough

Where do I begin… Firstly let me start by saying they don’t even deserve the star that I am forced to give!
This is my second review for this forsaken apartment complex! Literally the worst experience of my life! And now that I have finally made my life better by moving out they still find a way to make me hate them even more, which I didn’t know was possible! After dealing with leaks in the bathroom walls, tub leakage, and mold growth, which all took months to fix each individual problem, they now want me to pay them for time that I wasn’t even occupying the living space! I turned my keys on the date stated on the contract and gave them my notice prior to doing so, however because it was a 48 day notice instead of 60, I’m expected to pay them money on top of the prorated fee that I was already given for the month! After everything I’ve been through at this place, they want me to pay them more money when they honestly owe me! Not only for their poor business management skills, but for the simple fact that my health was put at risk and not once was I offered a new apt to move in to! Because I don’t have time for a legal battle at this very moment in my life I will definitely be contacting the Better Business Bureau!
Heads up… It’s not worth the convenience of the med center to live here! I can promise you will regret it! Oh and P. S. If you ever have a problem you will almost never speak to the same person because their office staff changes daily (also another sign of their ethics), so consider the ball to be dropped on numerous occasions!!!

Seriously Lanesborough?!?
And as I sit here in the leasing office updating my review a tenant is complaining about the amount of cockroaches in his apartment to which the leasing manager responds «okay, well is your apartment clean? Yes?!? Are you sure? Freaking amateurs.
Yes, the apartments are large. Yes, the gym is great. But the cons have outweighed the pros.
1. Security is a joke! On two occasions I found security guards sleeping in the sauna. I filed a compliant only to find him again less than two weeks later. Security guards wear sandals and one even has a cane.
2. Recycling — There is ONE recycling bin for over 500 apartments. Recycling pick up is about twice a month. Needless to say trash is always overflowing.
3. Crime — I usually feel safe until I see signs posted in the mail-​room about recent car/​apartment robberies — which is quite often.
4. Once the department of sanitation closed the pool for weeks after residents (myself included) petitioned to have it cleaned.
5. My washer has been broken for two months — we moved out.
The only thing that has remained consistent is the incompetency of the leasing office staff.

THIS PLACE IS A DISASTER !!!
PLEASE PLEASE PLEASE NEVER EVER PLAN TO SHIFT HERE.
Me and my husband have been living here since two years and yes last month we had a BREAK-​IN in daylight and at apt clearly visible to other apts !!! We lost everything (gold jewelry, TV, Tablets, expensive hand bags etc) !!! TOTALLY FALSE CLAIMS OF 24 hr MAINTENANCE !! The gate is always Open for everyone and you hardly see any security guard on the gate.
PATHETIC Management !!! They are understaffed, extremely rude and don’t know their job. Talking to them is like banging your head on the wall ! so if you are working at the medical center like us,(spending hours and hours at work) trust me you can’t afford calling them again and again for your apt problems and then getting NO response or action from them. They will also charge you $ 40 a month for cable and Comcast will hammer you with a non-​reduced bill no matter HOW MANY TIMES you try to fix the situation.
You dont live here alone. You have a company of rats, bugs, carpet beetles, grasshoppers and dead plants. Moreover, the swimming pool is REALLY REALLY REALLY DIRTY !! They also have parking lot which is filled with water after rain.

I would not recommend moving to the Lanesborough. I had read poor reviews about the management but chose to ignore because the rent was reasonable and we needed to be next to the light rail. After living here a year, the management has been so bad I don’t think it’s worth it.
–management permanently operates out of a trailer
–packages are thrown in the back of the trailer and anyone is allowed to go back there to look for their package with no signing it out
–trash and recycling aren’t picked up enough so trash is overflowing the dumpsters weekly
–maintenance has never left a work order so they just enter our apartment without notice. This has been particularly bad since we’ve had an ongoing maintenance issue that hasn’t been fixed and we’ve had to call once a week over it and don’t know what they’ve been doing each time they come
–security is a joke, the gates break all the time
–customer service has been terrible
–they falsely advertised that there would be free spinning and that all pools have hot tubs… in a year they have yet to hire a spinning instructor and the hot tubs are cold year round
The apartments are nice and location is great, but if you have any kind of issue management may not be able to handle it.

Service is the worst. Maintenance take ages… Entrance gates are broken weekly without maintenance so you cant get in and out because there is no pedestrian gate!

Horrible Horrible apartments. Please save yourself from their trap if you can. The only reason I am putting up with them, is that I furnished my apt and am unable to move with loads of stuff.
Their service is so poor, that they may take months and not just weeks to fix your issues. You definitely have to start complaining to the corporate office after a week of concern about your issue passes without any attention from the leasing of

I live here now. If you’re going to the med center everyday, the location can’t be beat. The apartments are nice enough. It’s pretty much what I would expect for the prices I pay, but not much more.
The thing that is frustrating are the people that work here. I’ve lived in a lot of different apartment complexes between college and med school (5?) and I’ll say I’ve had the worst experience with the management and upkeep. I feel like everyone that works there is pretty incompetent. They never have answers to our questions and responses are always «You’ll have to take it up with corporate.» We’ve been waiting 3 weeks for them to fix our leaky sink.

gave my notice to move out the same month i moved in. I realized right away this complex wasn’t up to par. I still feel that way three months later. I would not recommend Richdale management group or this property to anyone… Keep looking, you can find better living condition for the money in this area all day long if you checkout other apartments in the medical area…

Apartment units are fine, but their package (shipping) pick-​up policy from the leasing office sucks. Packages get in late afternoon, and need to be logged in the following day. Which means overnight shipping, or two-​day hipping is worthless since the packages will be held in the leasing office for an additional day. ridiculous. they could just logged them all in as soon as they receive them. They need a better system. Very bad service.

Nothing ever done when management says it will be, cockroaches galore and security is a joke. Has potential, but poorly managed; the current manager particularly bad.

Been living here for 2 years now and this place is horrible. Our apartment can’t go below 78 degrees in the summer, and they keep refusing to do anything about it. It takes them weeks/​months to get anything fixed. Parking is always a hassle, and there is a giant water leak in the back now known as the Lanesborough Swamp, that has been there for 3+ months. The gym sucks and none of the machines work (they LOOK fancy for all the visitors). Oh ands it’s unsafe, as tons of cars get broken into, people getting held up etc. The gate is broken 50% of the time, and is litterally being held in place right now with a computer cable extension cord.
One good thing: it’s by the light rail, and is the only thing keeping me here.

Disaster. You’d think with all of the new apartments springing up in the Medical Center, the Richdale Group would step up their game.
Wrong!
Instead, they let my apartment roof for the entire two years I lived there. They insisted their overworked maintenance man could repair my A/​C unit when in reality, they ended up purchasing a new one. But this didn’t happen for two weeks in Houston’s hotter-​than-​balls summer. I had to call corporate’s office and threaten to contact the BBB (and politely remind them that in Texas, A/​C issues are considered emergencies in summer) before anything happened.
Additionally, and this may happen at other apartments, my car was vandalized while I lived there. According to the notes posted in the mailroom, this was not exactly the LB’s first incident with crime. Despite multiple reports, I never saw any security walking the grounds after dark. I guess as long as their property is fine, no one cares.
Even though our carpet was stained upon move in and my roommate’s tub was never clean, we did not get a dime of our deposit back. After two years of fighting, however, I no longer cared. I just wanted to get the hell out of there.
The units are big, but I would have traded the space for the bullshit. Look to its competition before signing comfort away.

A huge apartment complex in the medical center.
PLUS:
Equally huge individual apartments (larger and cheaper than the equivalents at other apt complexes I saw/​stayed at). 3 different pools for each section. Nice greenery between buildings.
On the metrorail line, literally a 3 minute walk to the station, but not like I’m hearing the train tootling in my ears all night.
Nice carpet, huge bathrooms, huge closets, balcony. Blah paint. Relatively soundproof (or no one has yet complained).
Cable can be included in the bill (actually a MINUS)
MINUS:
The gym has 4 – 5 treadmills (usually no more than 3 functioning at one time), 2 ellipticals (one makes loud clomping noises), some bikes, some free weights (that get stolen) and a fair amount of equipment, 1 mini basketball court and 1 mini raquetball court (always taken!) and 2 televisions (can never find the remotes/​volume control). It’s well lit and always open (semi-​locked) but at night it’s kinda scary.
Maintenance takes forever, the office is in a trailer in a field and is never open when you need to pick up packages. The staff can also be quite rude when you try to ask them for something, it becomes very accusative and defensive.
They have painted over a leak in our ceiling 3 times. Paint will not fix it! Instead of sending the regular maintenance men who do everything but are not specialists, they need to call in the experts but are too stubborn.
Cars have been broken into, the guards are at the gate but anyone can follow you in. Free-​for-​all parking means after 6 pm there is none near my apartment, and I suspect foul play.