The Monogram Shop

This place has super cute gift ideas and tons of great options to choose from. Not only do they have easy to give gifts but also have things I can’t resist to purchase for myself too!
The one downside I’ve had to this is shop is their horrible customer service and their inability to try to even remotely work with their customers. I recently called them to see if they could engrave a Yeti cup I have for a Christmas gift. The lady on the phone said yes we engrave Yeti cups, but we only engrave OUR Yeti cups and we NO we don’t have any, we are sold out, so NO we will NOT engrave your cup!
First off, all Yeti cups are the same no matter which vendor you are purchasing them from. Second, the attitude this lady gave me over the phone for asking one simple question seriously surprised me and made it clear to me she not only didn’t care about the customer nor the fact that I am a long standing frequent customer. This lady acted like I was a complete bother and that her day had been ruined my answering my phone call. The sad thing is I even offered to pay the price they sell their Yeti cups at if she would engrave the cup I had bought from Academy until their next shipment of cups came in. She refused and acted like my proposal was completely outlandish. It seems like as if they don’t care or appreciate the customer. I have never heard of such horrible phone etiquette and customer service. Very disappointed in them and have serious reservations about ever returning to this store again, I’ve bit my tongue far too long about the mannerisms of this store. I will shop/​monogram elsewhere.
On a good note EngraveIt Houston was more than ecstatic to engrave my yeti cup and even offered custom logos and designs. I highly recommend them.

I have spent thousands of dollars at the Monogram Shop, but today will be the last time I step foot in this store. The service is beyond RUDE! And I’m sick of putting up with attitude as a customer. On today’s visit I had a gift I received from their store from a shower two months ago to return. The item was brand new with tags. They gave me such attitude for a $ 28 store credit I was asking for. Apologies for not getting to their store sooner; however life with an infant is a bit stressful! My business will go to the numerous other Houston boutiques like Sweet Bambini and Itzy Bitzy!

Such a cute place! I originally started going here due to my boss (I’m a nanny) who would send me on errands here to pick up/​drop off stuff to get monogrammed. It’s such an adorable place! They’ve got everything from Vera Bradley and Lilly Pulitzer to home décor and of course they do fantastic monograming. I havent had a bad experience yet. I always go to the same girl, Brandy, and she is such a sweetheart. It is quite a busy shop but it’s worth it! They have adorable collegiate stuff too!

I like this place. I have only had good experiences here. The staff have been helpful but not intrusive.
They have a great selection of gift items here as well as the monogramming service.
I purchased some very cute robes and spa items and had them monogrammed as gifts and they were beautiful!
They have jewelry and bags and a lovely line of serving dishes and decorative ware!
Love there holiday themed gifts and if you are looking for something for a group of women such as a sorority or wedding or shower this is the place to find a unique and useful gift they will love!
The parking can be iffy at lunch time since there are several restaurants in this center so go before or after.
They also have items that carry initials ready made if you are in a hurry.

Sad to see they are getting low stars… this really is a cute place.
They offer many cute gift items and it’s great for brides, babies, kids, new moms, graduation gifts or even just something for yourself. Who doesn’t love seeing their name or monogram on something?
They also carry speciality lines of stationery, bags, luggage and other items. They usually are right on trend or start them. :)
I actually used to work here and I can truly say there is no snobbery. I don’t understand that part? The owner, Janet, may not always be there but her daughter, Kelli likely is. And I can assure you she is the sweetest, most down to earth person. I’ve called many times to place orders and everyone is nice and friendly.
In the monogram world, if something doesn’t work out right, make sure you didn’t ask for anything weird. Seriously. Sometimes ppl ask for odd textures to have a monogram or a weird color thread that doesn’t compliment and are disappointed with the results. Further, I wouldn’t take anything to get monogrammed that is heirloom quality or holds huge sentimental value, unless you are ok with that machine possibly eating it. Lol. It happens, without warning, no fault to the shop.
This place has really cute ideas and unique items. It’s nice that it’s local too. :)

I had a really disappointing experience here. I finished knitting a baby blanket for my first friend to have a baby just days after she had the baby so I decided to have it monogrammed with the baby’s initials before I sent it to her. I went to The Monogram Shop on a friend’s recommendation. The girl who helped me was helpful in picking a color and font. The baby blanket is just a repeated pattern of about 2 inch by 2 inch hearts in squares. I showed her where I wanted the initials and she pinned a post-​it note on the spot. I went to pick it up when it was finished and they did the monogram upside-​down which essentially ruined this blanket I spent many, many hours knitting. When I said something the girl said, «I didn’t even notice the hearts.» Trust me, the hearts are literally the only thing on the blanket so I have NO idea how that’s true. I said I knew they couldn’t do anything about it but suggested they be much more vigilant with other people’s things and she just kind of shrugged her shoulders. Obviously it’s ultimately for a baby who has no idea if it’s upside down or not but I was just really disappointed that the girl didn’t seem to care at all that they had ruined this one of a kind and took-​me-​forever-​to-​make blanket. An apology or store credit goes a long way and I wasn’t offered either. Just an overall pretty disappointing experience.