The Morgan

Neighbors
You can hear and actually feel (no exaggeration) your neighbor’s every step (if you’re on the first floor), and also smell everything they’re cooking or smoking. You can hear every loud conversation and argument and music. The walls and ceiling is very thin and I’ve honestly never experienced that before at any other apartment or house I’ve lived in.
Parking
The parking situation for guests is not well thought out at all. Even if you have 2 – 3 lease holders, each unit only gets ONE visitor parking permit. So if you want to host a get together, asks all your guests to ride in one car, if that is even possible.
Unit
I had several cracks throughout the walls of my unit for a long period of time and when they came to «repair» them, they were simply painted over. They informed us that the foundation was bad before we moved in BUT that it had been repaired and that our unit would be «brand new». It wasn’t.
Cost
I started renting in August 2014 and my starting rate was supposed to be $ 830 for a 2 bed/​2 bath floor plan. I was not able to see my unit before my actual move in day because I kept being told it «wasn’t ready» and we ended up receiving a unit with washer and dryer connections (which we didn’t ask for) so each month, wa’re charged a «laundry convenience fee» which made the rent $ 880. It is now January 2016 and rent is $ 930 and because my last renewal was only for 6 months, should I renew again, they let me know it would increase again to $ 989.00.
Property
The entrance gate never works so any one can come in when they please. The property upkeep is decent. There’s no resident lounge or real fitness center. Just a cheaper alternative where it won’t cost them anything to maintain, similar to an outdoor kids jungle gym, if you will.
Location
You are only going to pay for the convenient location. Nothing else is worth the money here. I would not cross them off a recommendation list if someone simply wanted to live within the loop.

Roaches galore don’t move here I’m from out of state and all the apartments in the area were full at the time. they sold me a dream with the model, and when I moved in. the place was not clean, dead and alive roaches everywhere stains on the wall it was not even repainted the bathroom counter looks like it was put together with plywood the kitchen cabinets over the sink is rotting through the counters top is lopsided as if someone does not know how to measure with the ruler then the paint they had on everything looked like a cheap gloss on all cabinets including the plywood bathroom counter. From day one the air conditioner has not ever worked nor has my dishwasher also mysteriously it over flow water when it was never used and they tried to say the belt broke but I never used it I think a pipe was backed up in another apartment and came into mine
They are always turning off the hot water without notice, and the water pressure sucks ass your better off washing off in the fucking sink since it only sprinkles out water too the roaches are huge and out of control they don’t even run when the lights come on they expect you too whatever roach poison they spraying must actually be roach food the traffic durning the football games and rodeo is atrocious the parking sucks too sometimes I have to park on the other side of the complex the gates are always broken I even had to climb the fence once put the code in where you enter just to get out because the exit gate stopped working so I could get to work one thing I was blessed about that others who live here not so much the towing company is quick to tow cars even if you live here and you get stuck paying 280 to get it back even when it’s properly tag up with the sticker In the window DO MOVE HERE go ahead pay the the extra money save yourself the headache if you can’t afford it get a roommate One star for location only

I just moved in, the place is close to medical center where I go to school, and the lady India in the office is quite nice, everything is good so far, but I’ll be back write some other reviews after couple of months.

I moved into The Morgan Apartments in mid-​June. It is currently the beginning of August and I can say this has been so far, the ABSOLUTE WORST EXPERIENCE I HAVE EVER HAD with an apartment.
The Staff is incredibly detached, disorganized and inconsiderate. I received a package that sat in the office for over a week because the staff did not put a slip in my mailbox. When I went into the office to inquire if the package had arrived, I was met with two staff persons, conversing amongst themselves who made no effort to acknowledge or assist me until I interrupted their personal conversation. Even then I was dismissively told to «check the package log.» The «package log» is a make shift list that is poorly kept and in no way assisted in my search for my package. Only after I interrupted one of the office staff again did someone go LOOK for my package which had IN FACT been there the entire time.
My car has also been towed from the property. Though I live there, though I pay rent, though I was parked in the appropriate spot and the leasing office has ALL OF MY VEHICLE INFORMATION ON FILE. This resulted in an unexpected $ 280 fee, me missing 2 hours of work and yet another unpleasant interaction with the office staff.
Today, I find out that I have been charged and extra $ 100 on my rent… No explanation, no notice. Just an extra $ 100 charge. So I’m sure I’ll find myself in the leasing office again today for what I can ONLY expect to be yet another repeat of foolishness from a staff who could not care less about its residents and seems to only concern itself with filling units and making money. There is no priority or concern for customer service AT ALL.
Oh, and don’t bother calling, no one EVER answers and the voicemail is also always conveniently full.

The Morgan has by far the best customer service I have received at an apartment complex. Their staff genuinely cares about my living experience, and they do their best to accommodate service requests at a reasonable time. One night I was out by the pool talking to a friend, and I saw Armando working way past closing time to get all the new leasing packets together. They really go above and beyond. I’ve had a few issues due to a dysfunctional dishwasher and a leaky ceiling– both were addressed immediately, my dishwasher was replaced with a brand new one and the ceiling was permanently fixed within 2 days of my service request. The maintenance staff are friendly and hardworking, and there is little turn over, they are always around. There are three guys (I’m sorry I don’t know their names) that have all been working here for as long as I’ve lived here and they always say hello when we see each other. The insulation isn’t bad, and most units are brand new (brand new stoves, dishwashers, countertops, etc). For my 2 bedroom apartment I generally pay about $ 35/​mo electricity in summer and $ 65 in gas/​garbage. The pool is well maintained, and they do spray for bugs whenever requested (it’s hard not to have roaches during the summer, it IS Texas, but they are very good about spraying when I find one). The only thing that can be frustrating is during Rodeo Season and the stupid Texans games. Sometimes the traffic is hell around the area living so close to the stadium, but if you time it right it usually works out. For the location inside the loop, it’s really a great deal for what you’re getting. I will be renewing my lease thanks to the superior customer service.

This place is terrible they are nice to you at first just to get you in my contract is ending this month I’m so glad but apparently they don’t validate contracts they are charging me the new rate of rent plus 300 I went to talk to the assistant manager she was rude and unorganized we are in her office talking she is so ghetto kept saying Ima bout to tell you how much then keeps talking to other customers waiting to be in her office and the secretary comes in showing her pictures off Facebook completely ignoring we are there I came in one day and Kathy seen corporate walking around the complex and says oh damn they are going to make me work? Wtf that’s your JOB!

The staff at the Morgan has been nothing but pleasant and responsive to my needs as a resident over the last 8 months. If anything does go awry and I report, it they are quick to sent maintenance and tell me about my options to get it fixed. On top of that the entire time I have lived here they have constantly be upgrading and updating things around the facility and things have improved drastically.

DO NOT MOVE HERE!
The low prices seem catchy but that’s exactly it, a catch! You will be very disappointed with the unprofessional staff, roaches, «upgraded» appliances, etc. I am from out of town, so naturally signing a 6 month lease seemed sufficient seeing as though I don’t know Houston enough to be familiar with this area or these apartments. The front office screwed me into signing a year lease only to find that out when I was ready to move out after six months and was told the only thing I could do was call or email corporate who does not respond to you! Like the other review, they sell you a dream with the model but trust me your unit won’t be anything like it. At move-​in the apartment was not done, floors were dirty and the fresh paint was so strong that it was almost unbearable. The entire community has an infestation of roaches! Please save your time, money and headache by not moving here!

If I could give this place zero stars, I would. I am not normally one to complain, but this has gotten out of hand.
I looked at the model apartment and fell in love. I was told by my leasing agent, who I will leave unnamed, that I would have an «upgraded» apartment with new black or stainless steel appliances. I signed my lease that day. Now I wish I would have ran out the door and never looked back.
I was blindsided by their gorgeous main office and the flawless model. Boy was I wrong.
When I moved into my new apartment, it smelled like stale cigarettes, and trust me it still does. Which in turn makes all of my belongings smell. I ended up getting white appliances. When I called the office and spoke to my leasing agent she very rudely told me that I was wrong and she said «stainless steel, black, OR white.» Nothing of the sort was ever told to me. The upgraded appliances were one of the only reasons I chose the «upgraded» apartment. I let the appliance issue go, because they told me that they were new white appliances. Wrong again. My fridge has scuff marks all over the handles and there were food crumbs inside.
I had numerous issues with my specific apartment before I moved in. When I went to the office to address my complaints, three of the girls were very rudely talking about me under their breaths, and they thought I couldn’t hear. SO disrespectful. Anyways, when I finally talked one on one with one of the agents, she promised me I would get a new fridge. Well. it’s been months and I still haven’t received it.
Cockroaches run rampant in these apartments. I can understand a few here and there, but I’ve had to bug bomb my apartment multiple times.
The final straw for me is last week my dishwasher broke. Again, I can understand that things break from time to time. BUT when I put in a maintenance request, online they said that they came into my apartment and fixed it. Uhhh… no one ever came. So, I submitted a new request hoping it was an error. I called the office and they assured me that someone would be by to fix it on Monday. Well. it’s monday night and still nothing. Better yet, online where I submitted my request, it says it has been completed. I am beyond frustrated and upset.
I feel as though they are treating me like garbage because I am a younger tenant. They have not stuck to any of their words, and gave me the good ol’ bait and switch. If I could do it all again, I would have never moved here. The location is great, but I would rather pay more and be treated like an actual human being than live here.
So in case you couldn’t guess, my recommendation is to never live here. Save yourself the HUGE headache. Counting down the days until my lease is up. And to The Morgan, you need to REALLY fix your office staff because being rude, ignorant, and unreliable is going to lose you a lot of residents.
Side note: If you ever have a problem, talk to the head of the maintenance staff, Felix! He is the ONLY awesome thing about this place!