The Perfect Touch Linens

I did book rather close to my wedding and selected items in stock. They had a decent linen (color) variety and were helpful showing me several options at my last minute appointment. I went over with Mehak a chair bow I had found on pinterest, she tied it the same way and took a photo of the chair sash, then made a notation on my paperwork that she had a photo for the chair sash bow.
Once at the reception, I turned around to my chair excited to show my new husband how it was decorated and immediately I was disappointed by the chair bow. It was the little details I worked hard to put together that helped make the reception pretty. So seeing one NOT as it should be was frustrating. It was nothing more than a hideous side bow at the top of the chair. They did not even try for the diagonal sash with a bow that I had gone over with them and was on my contract. I paid $ 100 for a delivery fee; I expected things to be set up correctly. I HONESTLY WOULD NOT HAVE GOTTEN THE CHAIR SASHES HAD I KNOWN I WOULD GET THAT BOW. They were a complete disappointment as our chairs were the only chairs to receive sashes.
My guests received the standard silver chargers; several of them were chipped/​scratched up. That was a little disappointing also. I am still glad I got them, but maybe they need to do better quality control.
I emailed Mehak two days after my wedding and did not receive a response. My planner even said she emailed her.
If she would have responded, I would have given 4 stars. However, because of the lack of courtesy to provide a response to the issue, they get 1 star less.

The Perfect Touch Linens… great quality of product provided. I will say there was some confusion here and there, but I suppose it’s possible when you have multiple parties involved. This being myself, my planner, and the associate at Perfect Touch. However, the confusion was minimal and nothing that one couldn’t work through. All seemed very helpful, but it was a great help to me to have my planner involved as there are things I might have overlooked on my own. None the less The Perfect Touch Linens is your best bet… they have a number of great looks for any occasion!

In response to the below comment — our wedding was NOT booked at the last minute. We booked in September for a December wedding, which is a perfectly reasonable time frame in my estimation (our guest count was about 80 – 90). Any additional delays with the account would have been based on the e-​mail system that would not accept the authorization form. Furthermore, at the initial consultation when I visited the office and during the first phone call, I stated clearly that we were willing to pay 50% of the cost at time of booking. I had been told that this was the standard procedure for the company when booking linens– it was not based on my own suggestion.
We do appreciate that the company eventually sent us a refund check, however this required three separate telephone calls to accomplish and a longer than acceptable delay. My husband and I primarily used our own funds for this wedding and stretched our budget, which was why this was a big issue for us.
My main problem with working with Perfect Touch was that it seemed like no matter who we spoke to on the phone, they didn’t share that information with anyone else. I would suggest a new computer system, better communication between employees and some additional quality control to correct this problem. I have no issue with the quality of goods provided, and I do realize that the missing items were more likely to be the fault of our venue, who packed everything up following the wedding.