The UPS Store-Houston

Big suggestion do not use that UPS. Ever since management chain, any tape that is used, you are charged one dollar. Simply ridiculous. Staff not friendly, managers not friendly.

Rude, inefficient workers. Waited in line for 10 minutes trying to ship 5 boxes. They made me wait another 30 min because they would rather serve all short orders before one that takes 5 min. Took an hour to ship 5 boxes.

This is a great story. I came in and asked for a estimate on targo top I needed sent. I was estimated at $ 45 to ship and they asked if I wanted them to box it too. I said OK but just put cardboard around the corners and just shrink wrap it. I was estimated on labor of $ 45 and about $ 15 in packaging. So at an «estimatd» $ 105, I said that works. So I come in the next day to pick it up and pay what is owed. First off, the box was so big and wrapped with packing peanuts and everything else, it was like I had eggs in there. So the man gives me my total of $ 360!!! I said,“what happened to my $ 105 estimate??” It was a estimate sir. So your telling me, you were off $ 255 in a estimate. The item was only $ 160! I said forget that and just charge me for parts and labor. OK that will be $ 160! $ 160 for a box and packing peanuts??? I told them to keep the damn item but he went in the back and took it all apart and gave me my item back. I went to a store near my house, and to wrap it and ship was $ 80. This place was totally trying to scam me. I never ever will give my business to them and you shouldn’t either.

I don’t recommend going here and I’ll never walk in the store again. I had a large box with a prepaid UPS label on it. It was an item I bought from a large company that I was returning. I lugged the box into the store and they refused to take it because they said the weight on the label was wrong. The girl said the ups driver wouldn’t pick it up. That was totally false. After lugging the box back home I called the company to get a different label. They said they have an account with ups and they always put 1lb on the return label then ups bills them. I took the box to a different ups store and they had no problem taking it. They said that UPS bills for any difference in the weight and it wasn’t an issue.

Not a bad store good service, well positioned. This place will nickel and dime you to death, se mindful if they try to help you with anything. A small piece of tape to close a box? They’ll charge you for that. If they so much as touch your box or close it for you, they will charge you for that too (call it a packaging fee — even though they didnt actually pack anything). Thats nothing bad or new, but of course they never ask if you want the service, they just go ahead and do it and charge you. Just be aware.

I wish I could give this ups zero stars. That’s what they deserve. From messing up on my orders twice (mail returned to me) to clueless and irresponsible workers (a girl and a guy) that were not even slightly helpful, worst service ever. I have always sent mail and boxes both nationally and internationally through ups with absolutely no problems, but something is VERY wrong with this location. They messed up my orders twice in one week. So ridiculous. DO NOT COME HERE. Go to other ups locations or use USPS.

I’d love to give this place 5 stars, because the workers who have helped me here are so friendly! The man even gives out free pens to customers! Unfortunately, they committed the cardinal sin of shipping: I brought in two items to pack and ship to different locations, with the shipping addresses taped to the tops to avoid confusion… and they were swapped and sent to the wrong locations. Not cool. I should have snuck into the back and watched them pack everything with my own eyes!
Plus, UPS Stores charge for their packing services, but they won’t let you pack items yourself inside the store, either… maybe next time I will buy a box, go back out to my car to pack the items myself, and then bring it back in to mail. Or I’ll just go to the post office.