Things Remembered

Amazing customer service here. I’m getting married, and my fiancé ordered personalized pocket knives for his groomsmen. A week before the wedding, we suddenly realized that the initials on one of the knives was wrong (our fault). I called this location, expecting to be told that I would need to buy a completely different item, but they were very understanding and accommodating. I dropped off the knife and picked it up the next day. They swapped out the monogrammed plate and didn’t charge us anything at all! It was a huge help to have one less thing to worry about.

I placed an online order on Friday to be ready on Saturday. I came in Sunday morning to pick my purchase and not only was it NOT finished there was only one person on duty because the manager over slept the gentleman there tried his best to help me but it was only his first day working there and he had not been on boarded he tried desperately to reach members of the team via phone to figure out why they did not complete my order when the next employee came in with little remorse told me not only did they simply not do my order but told me they didn’t have the item I paid for and I needed to pick a new one if I wanted my order anywhere near the time I needed it. The new transfer was very nice this second gentleman could care less that I am now 2 hrs behind schedule and have to drive hours away for an award ceremony. Will not shop here again.

Excellent place to get a sentimental gift. Good for wedding gifts of all kinds, congratulatory gifts and housewarming presents!
Products: good quality
Service: varies day to day an the time of day. For the most part, they are very helpful because they have to be. Typically, you have to get something engraved if you buy something from there and they are the experts!
Tips:
If you plan on getting something engraved same day plan on saving at least an hour of wait time after buying and deciding on a product. If it is a weekend, plan in twice as much time. If its a holiday weekend, you will just have to wait a day or two. If you go on the weekday, my turn around time is 45 min to an hour.