Tranquility Bodyworkz

Do you know what the definition of horrible customer service is? It’s not having ANY customer service at all, and this place does just that. Nothing.
Let me explain my story, and I wish it hadn’t gone this way. I found these people via Groupon as I was looking for an affordable massage. I buy the Groupon, and try to make a call to schedule a day to come in. No answer over the phone, would go straight to voicemail. The message on the machine asked that I leave a message, and it would be returned. Well, 2 weeks had passed, and I never heard back from these people, so I call back. Voicemail again. I called back a ton of times, and it always went to voicemail. So I decided to call back persistently, back to back. Surprise! A human answered, and booked the massage for me.
Nothing was available for the entire month, so I book three weeks into the future. No problem, I get it, they were over-​booked via their Groupon ad.
I call a day before my scheduled appointment to verify if I was to meet them at 5:30, or 5:15. But of course, there was no answer, straight to voicemail. I try calling an hour later and the same issue happens; Voicemail only, all the time! So, I did what I did last time and called persistently. Surprise again, human answers, and she answers my question.
So I ask the inevitable: How does one get in touch with you guys when they need to? She becomes very defensive and verbatim says: Well people like YOU blow up our phones, and then fill up our voicemail, so we can’t call anyone back. Mind you, they never returned my call from 2 weeks ago, so I asked her about that. She said again, that people like me fill up the voicemail, and she can’t get in touch with everyone! SO GET THIS: You pay for your Groupon/​Massage, and if you follow their instructions and leave a voicemail, no one is going to call you back BECAUSE their voicemail is full (probably from not returning anyone’s calls). So I told her, you can’t treat your customers like shit, we need to be able to talk to you. She then proceeds to freak out, and start yelling at me and explaining how she doesn’t have time for everybody.
Well, tough luck. Hire personnel, or don’t apply for a Groupon advertisement if you can’t handle it. She clearly can’t. I was in an elevator, so the line caught off middle of her freak-​out. Which was okay, because I am too old to deal with children.
She then immediately texts me saying she won’t honor my Groupon because of my «profanity». Apparently telling someone their service sucks, and is «shit» is profane. Dear God, the words «shit» is now profane. Well, no problem, I call Groupon and cancel.
However, that means: I paid for a service, busted my ass to get in touch with her, book for an entire month later, only for her later to cancel for bullshit reasons, and her inability to service her customers. Never come here! There are far more places in the Houston area that honor your dollar, your time, and make it so easy to come into contact with them. I promise this to you, I found another person immediately, and couldn’t have been happier.
Shame on these people. Your customer service is absolute SHIT.

Ayisha and her staff are wonderful!!! The ambience is relaxing and every time I have gone, I am completely comfortable and at ease. I brought my fiancée for a surprise Valentines couples massage. Having never had a professional massage before, he did not know what to expect. He left feeling relaxed, muscle aches eased, and we have since made return visits and plan on making this a monthly goal. Ayisha is incredibly helpful, she will ask questions if you have any areas that need more attention that particular visits, VERY professional, but yet so friendly. I’ve had massages in Thailand, at fancy resorts across the world, this is right there with the best of them!