Trendsetters

I used to be a regular shopper here for many years. They had a good selection and good prices, until now. This past Saturday I spent over $ 250 there buying high-​end designer fragrances including Yves Saint Laurent, Lancôme, and Dolce & Gabbana.
By the way, they have a giant sign outside their door which says that they will meet any competitor’s price and will honor all coupons.
Later that night I was looking on Amazon to see how the prices from Trendsetters stacked up against retail prices on Amazon. All were priced similarly except I noticed that the two Dolce & Gabbana fragrances I had bought were cheaper on Amazon. Exact same brand, model, and size. The Dolce & Gabbana Light Blue was $ 5 cheaper on Amazon and the Dolce & Gabbana Light Blue Living Stromboli was $ 10 cheaper on Amazon.
I went back to the store on Sunday to speak to them about this. They would not honor their «meet any competitors price» policy. By the way, the Dolce & Gabbana Light Blue that I bought was marked «Tester» and those usually sell for much cheaper than the regular ones. Still, this store’s «Tester» bottle was more expensive than Amazon’s retail bottle with the retail box and everything.
The manager was quite rude and argumentative. He kept parsing his words and mine and changing the subject and was just generally evasive and unpleasant. He even had the nerve to say «You don’t know who you’re buying from on Amazon» when I showed him that the seller was Dolce & Gabbana themselves. He had lots of excuses and he was just arrogant.
I asked him two times clearly, «Are you willing to lose a long-​time dedicated customer over $ 5?» and he just kept being rude.
By the way, it takes five times as much time and effort to win a new customer than to keep an existing one. And it’s virtually impossible to win back a customer who has left. But I guess this manager didn’t go to business school so he didn’t learn this.
Save yourself the trip. Go to Macy’s and try the fragrances there and then buy them on Amazon.