Tru Faces

Save yourself a headache !!! I bought the groupon and wanted to try it out. Yes, its in a hood professional building, i will get straight to the point. She started telling me that the eyelashes used on the groupon were «suttle». Well, truth be told i could hardly see a difference when i got done. I did not get the so called «upgrade» for $ 55. All in all, i think she used regular scotch tape to cover the bottom lashes which ended up being too close to my eyeball scratching my eyeball surface. And when done it barely looked like she had done anything. Also some if my lashes on bottom were stuck with the ones on top. That was very painful to seperate. When i get to look in the mirror, there are lashes that are crooked and two were curved in touching my eyeball. Plus i had some extension glue on myface. Ugh !!! Wouldn’t go back to this place if it was free!!! I’m wondering if she is even licensed to do this stuff. Do yourself a favor ladies. Do not go get your eyes glued together !!!

Just like the other reviewers here I had a bad experience with this business. From setting up the appointment to the customer service, I was disappointed. Beverly is not very professional. Before you purchase the Groupon keep in mind that Beverly does not give appointments for the week you call, even if it’s on a Monday. If you call to get an appointment for the following week, she won’t schedule till the Monday of that week.
I’ve not seen a business before that has these kind of scheduling policies. I called to get an appointment for that week and was told that I could only be scheduled if I sent a text with my request. When I sent the text, I received a response that I wouldn’t find out till Monday of that week if my request has been accepted. There was no consideration of my schedule.
I cancelled my Groupon and used the money at a better eye lash place.

Buyer Beware! Bait and switch!!! After buying the groupon she told me I would have to pay $ 55 more because the free lashes were so short. I paid 55 and was happy with my lashes, however during the process she got a lot of glue in my eyes. It was pretty painful but the outcome was very nice.
I went back 3 weeks later for my refill. She seemed to have an attitude because I didn’t come back within the normal 2 weeks but my lashes were still on. After she did my refill in 10 minutes flat I went home and three days later my lashes started coming out. I called her about it and she said it hasn’t happened to anyone else. I think she wanted to make sure I came back in a shorter time frame. 9 days after my refill all of the lashes and my OWN lashes were gone!!!
She did not offer to do them free of charge. She did offer to fix the outer corner but I told her by the time my appointment came around most of the lashes were gone! I am getting my eyes done this time by a professional.

First off, I’ve never had eyelash extensions so I decided to try it out with a Groupon I purchased from TruLash.
Beverly rescheduled me three times saying she was in the process of buying a house. I found this very unprofessional since I would give her the leeway of choosing the times that would best be for her. Finally when I actually got to see her in her business, she told me that my eyelashes are already long, which they’re normal size, and that extensions like I see in the picture of Groupon would be an upgrade for $ 55. She also told me that the extensions she could give me without the upgrade would be the same length as my natural ones and I wouldn’t be able to put mascara on at all. I told her to forget it. It sounded like was discouraging me from getting them.
I do not recommend this place at all. It’ll be a waste of money and time.

Till this day I have not received a call back from this place. This place has a voucher on Groupon. That voucher is worthless if the business never answers or calls you back to make an appointment. I wasn’t gonna risk that so I called Groupon to cancel on the 3^rd day. They rejected my requested appointment thru Groupon. It’s all good tho I ended up going to a place with much better reviews than this place!

Do not go! If I could give her zero stars I would. I bought a groupon thinking that it was a great deal. It was in a hood office building, she started on me 30 minutes late, and she redeemed my groupon before servicing me. She took phone calls, on speakerphone, to her family members while working on another person. Before I got started she told me that the quality of lashes I would get with a groupon would be poor and if I wanted my lashes to look like the ones in the pictures in her office I had to upgrade for $ 55! Outrageous! I paid $ 60 in the first place. And she told me She was a cash only business (shady). She said that I would have to wear mascara with the lashes if I used groupon. Needless to say, I didn’t trust this woman with my lashes so I left. I have contacted groupon for a full refund. I wasted an HOUR of my evening for nothing! I walked away with no lashes, a redeemed groupon with no service, and a headache. Just save yourself some time and go to amazing lash!

DO NOT LET HER TOUCH YOU! SHE DOESN’T KNOW WHAT SHE’S DOING! No matter how much you spend, it’s still not worth it. I really regret leaving my old professional place. I feel like I paid her absolutely too much and she doesn’t fill the lashes in. Too many spaces and it’s just not full. She attaches several of your lashes to one lash which makes no sense to me. I thought each lash was supposed to have an individual lash attached to it. You just walk out feeling like, «why did i just waste my time for my lashes to look exactly how they looked when I walked in here» like nothing is on them! I think she needs to probably work in a real salon for a while and learn how to properly apply them and learn to do what people like, not what she likes. After all, we are the ones wearing the lashes, not her. So we should like it whether she thinks it’s too much lash or not.
She’s friendly and nice as a person though. That’s why I gave the 2^nd star. I just wish her teeth were more professional as well. The gold things around her teeth are just unprofessional and pretty ghetto.
Follow Up: so I took the 2^nd star down. Thinking about how trash the work that was done on my lashes were, I had to bring it back down to a 1. I recently went to a REAL and PROFESSIONAL place that did an AMAZING job and when I compared my new lashes to the lashes that Tru Faces did, I realized if I was able to give 0 stars I would. The full set Tru Faces did wasnt even a full set. It looked like it was 2 months overdue of a re-​lash. She uses way too much glue and clumps many of your own lashes onto one lash because she is LAZY and wants your full set to last only 30 minutes tops. STAY AWAY FROM TRU FACES /​BEVERLY.

Wow, where to start.
I guess I’ll start by saying I sure hope that eye lashes grow back since because of Beverly’s application process I must of lost 40% of my eye lashes when they began to fall out.
Plus I’m extremely confidant that the glue she uses is not what is normally used at eye lash extension salons. It had a very strong oder and the inside of my nostrils actually burned incredibly bad for hours after I left and within hours I had one of the worst headaches of my life.
Once the glue hardened it literally felt like my eye lash extentions had been dipped in concrete and they attached to my natural lashes …
But the worst was yet to come. When these eye lashes started to fall out 2, 3 or 4 of my natural eye lashes would be attached to the fake eye lash.
Let me say that I’ve been getting eye lash extentions for years and I’ve never experienced anything like this. I can’t stress enough how badly this business should be avoided. I know I sound dramatic, but almost not a day goes by when I don’t regret my decision to take advantage of that $ 45 dollar Groupon.

Initially when I called, I asked for an appointment at 1:30pm. She then called and told me that she would be late and asked if it could be pushed to 1:45. I said that was fine. However, when she got there at 2pm, she then realized that she lost her office key and had to go get the building manager to let her into her office. By the time we got started, it was 2:20pm, and I had been there waiting for her since 1:45pm like she told me.
All that aside, I found the process really uncomfortable, but since I have never gotten it done before, I do not have much to compare it to. She gave me a $ 10 coupon for future lash refill which I never intend on using… now that this is happening with my lashes…
My biggest complaint isn’t her tardiness or overall lack of professionalism… it’s the quality of her work. It has been about a week now and these lashes are starting to become crooked and painful because they will lift up at the root and poke me in the eyelid. What I noticed though is that the ENTIRE lash has been glued to the fake lash… which, upon further research, is not supposed to be done because it makes removal very difficult and painful. They are supposed to be glued only at the root… not the other way around!
Two lashes in particular were hurting me so badly I pulled them out… and I counted 9 REAL lashes glued to them! I had just pulled out 9 out my real lashes and now have a gap where they used to be. I’m going to a professional lash studio tomorrow and getting these removed ASAP but I read that when they are glued this way, they sometimes have to be cut off. I really hope this isn’t the case. Either way I am never going back. I hope this review saves a lot of people their eyelashes :(I had few to start with and now it seems like I’ll be leaving with even fewer

Want lashes that last? Then Tru Faces is the place to go! I’ve been a faithful client for the past eight months and will continue to support this small business! I was totally sold to my lash specialist’s (Beverly) skill and quality of work when my lashes remained intact even after 4 days of snorkeling in the Caribbean. They remained intact and still looked natural! Beverly is attentive to my needs and always gives my exactly what I want — natural looking lashes that are not too over the top. I am a client for life!

Hello! Before going into the review, I just wanted to state that I am an Amazing Lash client. With that being said, extension refills there are expensive!
So I found this place on groupon and I looked it up on Unilocal.but no review so I thought I might give you a little insight.
So first of all, the studio is inside a business building. I had come in after hours and they were not open yet so I had to wait for someone to open the front door for me to come in.
The lady is okay, I like how she is very gentle with your eyelashes and doesn’t use a ton of glue that makes your eyes sting. So yay! plus there.
She put the lashes on pretty far away from the lash line which is new to me, maybe that is why she’s so gentle. In my opinion, I like it to be a bit closer to the lash line.
She’s also pretty quick but doesn’t give every lash an extension but still pretty full looking. I counted 4 – 5 crooked lashes. ~~
So there you go, you get what you pay for.
Hope this helped!
Update
After a week I noticed that one lash is actually two lashes, I guess two of the extensions got stuck together, Also another natural lash got stuck and is glued unproperly, making a loop.
Update 2:
After about 2 weeks, you can see that the lash was not glues properly and starting to lift at the base. Definitely not coming back.