Uncle Bob’s Self Storage

Holy Cow I love this place! Rental couldn’t have been easier! I reserved the space I needed on line the night before. When I arrived the paper work was already prepared. The associate showed me the space and it looked like I would need a bigger unit — no problem they showed me the next sizes up and got me squared away — I was in and out in less than 20 minutes. Over the last couple of months I have been impressed with how easy access is and how clean and secure the property feels. I have used PODS and several other storage facilities here in Houston. This Uncle Bob’s is the winner by a mile.

I’ve had a unit here for about 8 month’s. The service was great from the first day, I worked with Leonard who is the manager. He lives on property and is friendly and professional. I had some issues calling the corporate office had to talk to a couple of people one lady was really rude, but spoke to a guy who was helpful and nice and another lady that was nice and helpful as well. The location on Long Point is kept up and clean, and I feel with the security measures that my stuff is safe.

This places comes with rats, real rats (management and otherwise). An on-​site manager is forever gone to lunch. Head banging music plays non-​stop, like a bad horror flick.
Walked into one of the units used for business and saw where rat droppings and rust colored slime from another unit running down my unit’s wall and onto the boxes filled with files.
After locating someone in the front office, he shuffled over to my unit and flung a mouse trap on the floor, would not address all the slime gunk. Uncle Sam requires me to store these boxes of paper for 7 years, prefer the boxes are not rat infested or ruined by toxic waste.
Serious discussion resulted in another unit being made available for me if I would get my files of boxes moved in one week. Being slammed with deadlines, and having to find and hire a mover (as they would not pay to move the units contents) but for their infestation and toxic goo, I would not be out the $ 200 for movers. A claim against them with BBB is the way I should have rolled.
There «give a damn» is broken!