Unique Optical

From start to finish this was the best experience. The staff are polite and friendly, patient and extremely helpful. After I picked out my frames and lenses, they called me THE NEXT DAY (less than 24 hours later actually) to let me know that my glasses were ready! What!!! Who has a turn around time of less than a day? These guys. Very Professional, will be back and would recommend to anyone.

I am surprised by all the positive reviews. They led me to this place since my husband was having a hard time finding frames that fit his face, and I thought a family owned business would be more personable. Wrong.
Unwelcoming atmosphere. Unhelpful staff. The man (who i assume is the owner) seemed so unwilling to even ask my husband and me if we needed help. He was sarcastic, rude, and offensive. I will take my business elsewhere.

It’s true this is Houston’s best kept secret. I found this place by accident, I was visiting the UPS store next door and just happened upon it. I’m so glad I did! The staff are so kind and personable. They helped me choose frames, weren’t pushy at all, yet also suggestive as to what frames complimented my face. There were plenty of options. More variety than you would get at a commercial store that is catered to the masses. I’m pretty indecisive, but they were all so patient with me. Unique Optical does a great job and it shows by their loyal clientele. I was able to find the perfect pair of glasses, and replace the lenses in a pair I already had. I get lots of compliments on my frames and any time I do, I always refer them here. They always have the latest styles in all the name brands.

Not inexpensive. This place offers a great selection on frames. $ 300-​$ 1000 range. I was lucky and purchased my frames during a half off sale. $ 150 for Oliver Peoples. I have been quoted a cheaper price to fill a prescription by as much as $ 100. It was $ 270 for polycarbonate and Crizol. The staff is friendly. I was told five days til my frames would be ready and they were ready for pickup on the fifth day by noon.

I first wandered in here a couple of years ago just because it was in my new neighborhood and I am always looking for unusual and flattering frames. I was impressed with the very personable and knowledgable sales people who have the patience to let me try on every possible option before making a decision. This store fits the bill, providing flawless customer service, and their selection is awesome, from classic to high fashion. However, with my first purchase, when it came time to try on my new glasses, they were completely wrong. I assumed it was the fault of Unique Optical (and may have mistakenly blamed them initially), but that wasn’t so. My doctor had written a prescription that was way too strong. I needed to be re-​examined and have a new prescription written! The staff at Unique Optical was so nice about it, seeming to feel badly for ME. They not only re-​did the lenses free, although the mistake was not at all their fault, but they also tried to help me get in with another optometrist they felt would be reasonably priced, considering my problem with my doctor. That attitude of going the extra mile for the customer has kept me coming back. I just bought 5 (3 clear bifocal glasses and 2 bifocal sunglasses) new pair, all done with state of the art technology – thin progressives, scratch resistant, digitized, etc– there and am thrilled with every one of them. I feel the staff is exceptional, particularly August and Tony, and I hope they want to work for a very long time so I can keep going back to them!

I randomly walked in here looking for new frames after mine broke. I was surprised that they had cool frames (and not just grandma/​grandpa glasses). They were really patient while I tried on a lot of frames (I’m really picky) and didn’t buy anything until a week later. Will definitely go back!

I am so enjoying my new glasses. The service and staff is awesome. You can choose from the latest in technology and most fashionable eye wear. Thank you August and Tony!

I grew up in Houston and always used Unique Optical when it came time to purchase fashionable eyewear at reasonable prices. Merritt and Sally make you feel at home in their warm shop. My entire family continues to shop there and feels like they always get the perfect frame.