UT Physicians

DO NOT GOT TO DR. MONTALVO:
Relocated to Houston so I needed a new family medicine doctor. Called UT Physicians and he was the only one available immediately (that should have been a red flag). Got there and was greeted by a younger guy who was doing his residency. Well dressed fella, but didn’t know jack ish about anything. It took him forever to read my blood pressure and he got that wrong (said it was in the normal range but I have hypertension so I knew that wasn’t correct). The doc finally came in about 10 mins later redid my blood pressure and gave me a completely different reading, which aligns with my hypertension.
Anyways, its going on a month and I still haven’t heard back from his office regarding my lab work. There lack of attentiveness and lack of urgency regarding patients with underlying health issues is going to cause the death of someone. PLEASE DO NOT GO HERE if you have any underlying health issues or suspect you do. You might just die waiting for the results.
Not to confident that the doctor himself knows what the heck he is doing.

Can’t get an appointment when you are actually sick. I am sick, call to make an appointment with the doctor, they tell me the next available appointment is 2 weeks away. Why would I make an appointment 2 weeks away when I am sick now? I will either be dead, have visited the emergency room, or better in 2 weeks.

Awful. You never talk to the same person twice. Each person you talk to has a different story. Doctors call for useless exams for moonshot diseases while missing the actual problems. You can’t even pay online for your bill.

My experience with Dr. Fullick in the Orthopedics group was terrible. My appointment time was scheduled for 9:00 am and I was not taken back until after 10:30 am. I paid the copay as soon as I got there, otherwise I would have cancelled my appointment and left. Once I was finally taken back and seen by Dr. Fullick, he spent no more than 5 minutes with me. He did not provide any helpful information — only suggested that I continue with physical therapy that I had been doing for over a month with zero progress in my condition.
There was no benefit whatsoever to seeing Dr. Fullick and now I am out my $ 35 copay with no answers to show for it. I am highly displeased with the entire practice and will not be making any appointments for myself with UT physicians, nor will I recommend them to anyone.

Instead of waking up after my breast reduction surgery, I am at home writing a review. Yesterday, that’s right, the day before my surgery, I received a call saying that ‘Oops, someone made a mistake and your surgery is not covered by insurance… can you call BCBS and talk to them?’ Oh and then the person giggled at me. Giggled.
I called BCBS and they said that no, they had never said that it would be covered, and had issued a notice to the UT Physicians on April 21. Which is funny because two days after BCBS apparently notified them, they called and demanded that I pay up to my deductible, and then gave the incorrect amount that was owed because when I called BCBS to verify on April 24^th that I owed that much money, BCBS said that I had met my out of pocket for the year and owed $ 0. When I approached the insurance dept at UT Physicians with this error and asked them to confirm with me after they talked to BCBS that I indeed owed no money, I was told that that wouldn’t be necessary, because they would ‘take my word.‘
My scheduled date grew closer and I didn’t yet have a time given to me as to when it would be taking place. On the Thursday before my surgery, Connie Klein did call to tell me that it would be between 7:30 am and 1:30pm, and that I would get confirmation on Friday or Monday. No confirmation was received. I called on Monday afternoon only to get the automated call center saying that the office was closed. I couldn’t even leave a message. On Tuesday I finally got the hospital, NOT UT Physicians to nail down a time, only to get the call 30min later that my insurance had backed out. No one from UT Physicians has returned my calls, or even called to talk to me about the situation since. I find all this suspicious and highly upsetting. So no, I would not recommend them.

Fraudulent billing. Unfortunately my Gyno punctured my bladder during my hysterectomy, I was seen by the Urologist on call. I was sent home with a catheter to heal. On the followup to have it removed, they billed me for an additional $ 199.00. ($ 70 co-​pay) When I called to explain that it was a follow up, I was basically told too bad so sad.
I don’t know of any other business would do half a job without expecting to finish.

A regular neurology check up to be healthy before hitting that big digit. Never been to a doctors place that waited less than 10 min. And my doctor was so on key! The nurses are nice with friendly smiles. It’s just not a job.

DO NOT SCHEDULE AN APPOINTMENT WITH ANY DOCTOR AT UT PHYSICIANS.
My 9 month nightmare of an experience with UT Physicians is the worst experience I have ever had with a doctor’s office and its administrative staff.
I came in to UT Physicians for a routine physical with one of the doctors at the medical center location. I was seen by a resident, which normally would not have been an issue for me. However, this resident managed to start the chain of a completely awful experience — purely the fault of the overseeing doctor. The resident ordered two x-​rays to check up on my scoliosis. However, this resident managed to order the WRONG x-​rays — so I was landed with a $ 600 bill for two back x-​rays that are meaningless to an orthopedic surgeon. I was also admonished for coming in for a physical by the doctor because I am «young and healthy,» even though it is REQUIRED by my employer to receive a yearly physical.
I begrudgingly paid the hospital x-​ray fees, and waited to receive a bill from UT Physicians for my physical. I waited for over six weeks before calling the abysmally slow administrative department, who managed to figure out that they had incorrectly entered my address for the billing invoice, but said I was not overdue on my bill (and nowhere near the due date). Before the first bill came, I received a letter from UT Physicians notifying me that my account was overdue and if I did not contact them in 10 days I would be sent to collections. I was, as you could imagine, furious, because I had JUST SPOKEN WITH UT PHYSICIANS who told me my account was NOT overdue.
I finally received by bill from the office, and paid one charge and contested the other. I continued to receive invoices from UT Physicians even though the remainder of the bill was being contested, but it was a small annoyance. I received no notification from UT Physicians that my contesting of the bill was either accepted or rejected, so after a month and a half I sent a payment to UT Physicians. The payment cleared several days after I sent it. This was two months ago.
I called UT Physicians last week to make sure that I did not have a remaining balance on my account. Of course, somehow UT Physicians managed to CASH MY CHECK but did not ATTRIBUTE THE PAYMENT TO MY ACCOUNT. So they have taken my money but still claim that I owe it to them. I sent them confirmation of the payment that was made (including the check number) over a week ago and I still have not received any communication from them, other than a new collections notice.
I IMPLORE YOU TO NEVER EVER SCHEDULE AN APPOINTMENT WITH UT PHYSICIANS. They are inept from the medical staff to the billing department, and I wish this experience I have gone through on no one.

When I first had my OB appointment at UT, the reviews on here were very little help. I was under the impression that this was a horrible place. I was wrong! I love UT and their services. I visit the high risk OBs for my pregnancy every 2 weeks. Here are a couple points I wish I had known before going.
1) If you are coming from 288 and have to turn left on Fannin to get here, BEWARE! The light not only takes a really long time to turn, it lasts green for a very short period. The line to turn left is always very long. So make time for that!
2) Parking at the garage is per hour, until after 3 – 4 hours it is a flat rate of $ 10. You can stay all day and night and still pay $ 10. Also, valet parking is $ 12 so that may be a better option if you are having a long appointment.
As far as the facility, all I can say it is very nice! The waiting areas have a warm tone and it is never packed! The care I recieve is great and I can truthfully say that I have enjoyed UT far more than my old OB. I never have issues scheduling appointments, and they are every 2 weeks. The staff is SO nice and always remembers me.

While I liked my surgeon very much, his THREE hour wait for an appointment is ABSURD! My first appointment was this ridiculously long wait. When I called to make a follow-​up with Dr. Charlton-​Ouw, I learned this is the NORM for him and the office staff makes no apology for it. Unless you don’t mind a three hour wait, go somewhere else because apparently the doctor and his staff think their time is more important than yours!

I go see Dr. Nadar for my PCOS … I cannot relate to the other reviewers because the issues they have are more the doctor they are going to and honestly I think this is everywhere because I went looking for Dr. Nadar because my last Doctor somewhere else was like this. Anyhow, Dr. Nadar is the best doctor I found for PCOS … She calls me immediately when needed, my test results are given to me by her when she calls and I get my calls returned at least in 24 hours … I have also seen Dr. Byrd at the women’s center and this place is the best … All the doctors are great.

One of the worst experiences ever. I am currently 7 months pregnant with my first baby, first it almost impossible to get an appointment. I was late to my last appointment by 15 mins and was informed that they wouldn’t be able to see me. So I tried to re-​schedule, I was told I to get a sooner appointment I would have to go to another location because «they were very busy». So I called the next location only to be told I would only be able to see the doctor when I also needed an ultrasound. I would have to wait for «their» doctor to see me to order the ultrasound and I might not get it the same day so I would have to pay my co-​pay twice! What a hassle! Who has got the time to come back and forth especially juggling work schedules and being pregnant? People are treated more like cattle and numbers than as patients and in my opinion the doctors could care LESS! Also the location in the medical center does NOT have validated parking for patients so parking is about $ 21 for an hour. Definitely would not recommend… too much of a headache

My experience with the UT Physicians group here in Houston over the past 5 years has all been positive. Dr. Richard Ruiz (eye), Dr. David McPherson (heart), Dr. Rapini (dermatology) and Dr. Philip Johnson (internal medicine) are all top-​notch professionals as good as any around anywhere. Nurse Practitioner Nancy Hardwicke works with Dr. Johnson and I would not hesitate to visit her if needed. In my experience, the staff has been helpful and worked me into the schedule when necessary.
The UT Physicians group has recently implemented an Internet application MyUTP Patient Portal for streamlining patient/​doctor communication. It is not without its glitches but I expect it to be improved over time as both the patient and the staff get accustomed to its benefits.
Billing is an area that is troublesome. But I have found this to be the case with all the providers; our medical payment system is complex.

after visit called 15 times before speaking to a person regarding a prescription change. they need a multicultural «office» staff not just latino.

I have a two doctors I really like here who Listen to me and give me medicine that works or an appropriate doctors note if I need it because I AM sick. The others I’ve seen have been terrible. I get chronic respiratory infections. I need it to stop so I can keep a job etc. I do not make a lot of money, I’m a student and I work. I can’t tell you how many times I’ve gone into debt just to pay off my co pay and have an idiot «PhD» tell me to take some mucinex. If I get sick this often it is something other than «a simple cold». Also the pain from repeated respiratory infections has worn me down mentally. I have gotten to where I contemplate suicide even. Do these doctors care? No, apparently all I need is OTC stuff for a common cold. They do not listen. I need to find out why this happens to me. It’s excruciating and depressing to be bed ridden… These colds are so painful. I can handle one every now and then but I’m at my limit. I understand that because other people get easily addicted to a sensibly effective pain killer, that I can never have a substance strong enough to make all of this bearable… It isn’t right. I do not abuse painkillers why do I have to suffer so much? I’ve had plantar fasciitis and other painful conditions for which I’ve been perscribed codines and didn’t even take them because I didn’t need them, but this, now that I need to have the edge taken off of this 4 month long chronic infection… I am denied any relief except a pathetic «Advil»… I’ve taken double the OTC painkiller dose and it didn’t even take the edge off!!! Every time I breathe it’s like knives in my throat… For so long… it just makes me so angry. I wish just one of their professionals could either find out what’s really wrong with me or give me something so it is easier to deal with the pain. I am entirely worn out, exhausted… They don’t care, they don’t listen… It’s to the point where my quality of life is decreasing… I catch everything so easily and I can’t seem to fix it with OTC anything or any kind of supplement or diet… I just had one recommend «vitamin c» … Seriously? Oh god I’ve never thought of that!!! I’ve tried taking anything between 200– 1500 mg of Vitamic c regularity and it doesn’t help enough… CLEARLY… If it takes 7 years of school to tell someone stuff they already know… My god…

I am a current UT Physician patient for Dr Raymond Martin and had visited his clinic on September 18^th for an initial consult. Upon completing my consultation Dr Martin informed me he was going to have his nurse (Brochette) send a request to an external scheduler (Medix) and schedule an MRI with contrast be done as well as a 24 hr. EEG. It took approximately 20 business days from the date of my consultation until the day I actually had someone schedule my appointments for an MRI (10÷21÷13) then again until 10÷31÷13).
From the date of my initial consult to mid-​October I had to constantly call Dr. Raymond’s nurse as well as the Medix appointment line to schedule my exams being that someone somewhere one side never sent my orders or the other side kept losing my paperwork or never received them. Once the requests were finally sent, somehow the EEG tech on the day of exam at Herman Memorial informed me the EEG request sent to her was for a 2 hr. not a 24 hours (as requested my Dr Martin) and that I should let my clinic know unfortunately its beyond impossible to ever have anyone call me back (although the recording asks to allow ²⁴⁄₄₈ hr response time).
Although my tests have finally been completed I still find myself waiting for someone to call me or schedule an appointment so that I can know what my results are. Having a medical history that involved several neurological surgeries and waiting to hear back for the results is not only unbearable but nerve wrecking. When I call the UT Scheduler to set up an appointment to only have my results from the studies I did, the earliest I can be seen is not until Feb 2014 (which is absolutely unacceptable, not to mention have to pay for the visit). This place is a complete joke lacking the understanding of true customer service!
Unless you want to worry yourself to death for followups or results, I would not recommend it to anyone.
Upside: Great front desk friendly staff however they can only do so much within their scope of practice.

I had a similar experience as the other reviewer many months ago and forgot to write about it. I even went to a lab or blood work and I have yet to receive those results, a call, or a letter from a doctor. I am in overall good health but would geesh, is it that much of an inconvenience to let people know everything is okay.