We Clean Carpet

IF YOU ARE READING THIS REVIEW, YOU HAVE BEEN WARNED!!! i wish I would have and it would have saved me a lot of time and stress. First of all why make an appointment if they aren’t going to show up at that time. I literally had the young man rant at ME on the phone because I was upset that he was over an hour late. It was dispatches problem for not calling and tell me he was going to be late. He proceeded to tell me that he was almost in a wreck and did I still want the job done or not. Supposedly he was coming from Galveston. OMG! i was so pissed that my daughter stayed and waited for him for another 45 minutes. I don’t care that your girlfriend is pregnant or that you are getting married or anything to do with you getting a tip. You are 2 hours late and leave a mess in the bathroom? You use my water and my electricity and carpets are still damp the next afternoon. Environmental fee? It’s hot water and dirt! Don’t bother calling the office. You can leave 5 messages and still no one calls you back that day, or the next, or the next. Called to get a manager today and guess what? Yup, I left another message. DO NOT USE «WE CLEAN CARPET» IN HOUSTON. THEY SUCK IN CUSTOMER SERVICE, SERVICE AND COMPLAINT DEPARTMENT.

Excellent service by Brad in truck #2. Friendly, and fast as well great quality work. Would highly recommend him, and plan on using his services in the future.

OutStanding service! Eric arrived motivated, offering upgrades but did not push it too far. Our carpet looks GREAT! Kudos to Eric — Truck # 3

I don’t know the name of the guy that came over 2 hours late after I called and asked where the guy was that was coming. Poor job even though I helped with the hose. He sprayed a sanitizer on before cleaning that just dripped out of the sprayer. One quick pass over the carpet to wet and one quick pass to suck the water up. Lots was missed. Carpet is not clean. My husband was working late so I moved everything off the carpets mostly by myself. All the work was a waist with the sloppy cleaning. They tried to charge more until I showed the website saying it was included. Then charged for something for dog urine when I had none. The boy was nice but this company was very unprofessional and did not deliver close to what was promised. Wish I had gotten Dave with truck #4.
Tami

Dave In Truck #4 ROCKS! NOT only did they clean my carpets, but they got my apartment smelling like a rose! I had a HEAVY dog smell, and it’s GONE! For 4 rooms, they (I live in a apartment) charged me $ 159.00 And believe me, it was well worth it! They were in and out in about an hour (maybe hour & half) They made a carpets look like new!

Nice enough at first. Unfortunately they lied to me about their service, left a dirty carpet, and refused to reimburse even part of the fee even though their website says they would. I have had a file a complain with BBB.

Excellent service amazing cleaning by Dave in truck 4 great service … This is my families second time using the company. They go above and beyond to give us quality service every time. No complaints what so ever

BUYER BEWARE: Just went through the absolute WORST service with We Clean Carpets in Houston, I will NEVER hire them again, I would not allow them to clean a park bench let alone anything in my home. My white couch and chair were left with black water marks, handprints and stains because of the use of plain water with a «secret solution» that did not work at all. My 3-​seater couch and love seat were still not cleaned correctly. Not only do they now have a dingy cast on them but also black watermarks were left after the «solution» dried. And FYI: the service person actually added OXY-​10 from my laundry room into the water because he didn’t have the right solution to clean white couches.
Now the «Service Manager» whom several other reviewers have obviously had to deal with also, is refusing to give me a refund for the services NOT rendered!!! After making numerous complaints to the service manager regarding a FULL refund for services, the only thing he wanted to do was argue with me further and insist on sending out ANOTHER technician to my home to «try and clean the couches again». So basically, I would be required to take additional time off work and wait around for another couple of hours for broken/​late appointments on the hope that they MAY try and get my couches clean? THEIR GAURUNTEE IS 100% BULL! When I said NO today and insisted on a full refund, I was told by the service manager that he would not give me a refund and that he would «see me in small claims court». AMAZING!!!
I had to reschedule the cleaning TWICE because the dispatcher/​cleaner was late during the MIDDLE of my work day, casually calling me and telling me on BOTH occasions that he would be an hour before schedule that he would be an hour to 45 minutes late. Next, the slow service person proceeded to argue with me that I didn’t live at the right address because of what the dispatcher told him. Which was the WRONG address.
Next, after telling him several times I was on a schedule, he continued to insist that these things take time and proceeded to TAKE HIS DAMN SWEET TIME getting the equipment out of the car and ambling to my apartment. He then asked to use my phone charger for his iPad because he did not have one. So of course, he had to use my iPhone charger «so that things would go faster» as he continued to say.
The absolute WORST was when this man told me (NOT ASKED!) that he had to use my restroom. I don’t know why this stranger decided that it should be OK to appropriate himself in MY apartment and be able to use my bathroom facilities for his bowel movements, I am a single woman and do NOT need anyone wandering my house, I felt very uncomfortable. When he asked and INSISTED several times that he wanted to use my bathroom and I continued to decline AFTER he informed me that he had not he then made the comment «well, I was just trying to help things speed up», implying that if I did not allow him to use MY bathroom that the work would slow down? I informed him that he could use the Men’s Toilets in the apartment clubhouse. His response was «well, I’m just trying to save you some time». AMAZING!!!
LISTEN UP, WE CLEAN CARPETS: not only are your dispatchers AND workers late, tired and rude, but please let ALL of them know: standing in a women’s apartment and informing her that she needs to «let them use the bathroom if they want the work to go faster» is NOT the way to gain repeat customers. Your job is to CLEAN upholstery, my couches are NOT clean! I would rather spend 3 times the amount to get a better service provider, better attitude and MUCH better cleaning in Houston then ever use this company again. NEVER would I use or recommend this service to anyone!

Awesome job !! David was great! Professional job on time service!!! My carpet looked great after he was done!!!

Horrible timeliness and business ethics. The rep, who was unprofessional, rude, and wearing shorts and tshirt with holes, showed up two hours late to the scheduled appointment with a simple ‘sorry’. The guy takes up his iPad and starts offering to charge for extras under the «INCLUDED“section of the website. Kept insisting on adding a pet enzyme for $ 40 for 2 sq feet of carpet. Then says ‘fine $ 20 since I was late’…simply incorporating the typical overcharge tactics that he probably learned there. Was about to overcharge my credit card for his ‘add ons’ if I had not warned the kid. Website is misleading, beware of equipment fees. I suggest u look elsewhere.

WHATEVER YOU DO-​DO NOT USE THIS COMPANY! I have never dealt with such unprofessional people and have spent 7 weeks trying to get a phone call back for a refund of $ 151.00. I finally got a phone call back today and now they are not doing a full refund. The Service Manager I have been dealing with told me his technicians did not do the job properly on both occasions that they came out (I paid for both) and that is why the urine smell still remained after the 3^rd visit. He said he spoke to his technicians and that I did deserve a refund. I have been lied to by the original service manager Dan, told «you don’t deserve a refund anyway call the service manager you originally spoke with» and hung up on by the other local service manager and now the book keeping office has told me this is my fault and I won’t receive the other portion of my refund. I am now using the refund and getting a subscription to Angie’s list who recommended them to make a formal complaint as well as the BBB. If you go to their website, they sure do hype themselves on pet stains and customer service-​talk about false advertising. By the way, I went on Pinterest and used vinegar and baking soda on two applications and got the urine smell out myself. I wish I had known this before of the time and money spent.

I payed the extra money to get the «enzymes» to get the puppy urine smell out. The first guy just wet it and vacuumed. I had to call them back. He came back the next day and tried to charge me. I told him to leave my house. The second guy and third attempt he sprayed some stuff on the floor that smelled strong but did nothing. He told me it was too deep in the carpet to be cleaned. I wasted $ 151.00 on this. I could have done it better with baking soda and vinager. Please don’t go