Wyndham Houston Hotel & Suites Medical Center

My appointment at MD Anderson changed and decided the $ 90\night increase didn’t justify staying at the Wyndham, when the Best Western next door was charging $ 119\night.
The Best Western however lacks a bar and dining room so I decided to walk over, didn’t feel like driving anywhere. Nice to have it right next door.

I had GREAT service from the bartender and dining room wait staff.
They have draft beer at the bar and an endless supply of a nut mix.
One night I had the burger and fries (the big, wavy cut fries, not those skinny McDonald’s fries), the next, a Cesar salad, potato soup (xlnt!), shrimp scampi (again, xlnt, with large shrimp) and the brownie desert. It was the perfect end to a stressful stay.

Staff was super rude all weekend. The amenities were nice, clean rooms, but the ignorance and rudeness of the staff outweighed everything nice about this hotel.

Clean rooms and very comfortable beds. Friendly staff. Alex at the front desk was very helpful in arranging rides and suggesting restaurants. The walls are paper thin and I could hear the couple’s conversation in the next room as if they were in my room. That’s annoying when you are trying to sleep.

To begin, each time I have checked into the hotel my room has been dirty. What I mean by dirty: Sunday when I checked in (9÷27÷15) there was dried urine on the toilet seat, when I checked in 10÷4÷15 the bathroom and kitchen were less than clean. I called downstairs, housekeeping came up. I watched her clean the toilet, with the same rag she then cleaned the bathtub and then the sink. UNACCEPTABLE. Needless to say I went to Walgreens to get cleaning supplies. I should not have to thoroughly re clean behind housekeeping to make sure I do not contract a communicable disease from their negligence. Also, the kitchenette has limited to supplies. I have had to call down to the front desk numerous times for very basic items: dishes, dish towels (to wash and dry with), dish detergent as well as dishwasher detergent. I have never stayed at a hotel that had a kitchen, but did not come with those supplies automatically, last week my refrigerator decided to stop working and I had to throw away all of the food I had in it because it was room temperature when I arrived back from work. Not to mention, every conversation I have had with Barry the night manager has been less than pleasant. He is one of the rudest, most condescending and not very helpful or accommodating people I have ever met in the hospitality industry. I did not come all the way to Houston to live in filth for five months. Another thing the ceiling in my bathroom was leaking 10÷6÷15 and today the water in my shower was yellow 10÷12÷15. This has been the absolute worst hotel I’ve ever stayed in and I practically live in hotels and I’m expected to live here for 5mos… which is definitely not going to happen! The only issue I have not encountered is bed bugs, roaches and rats. I’m sure it will happen soon enough considering my current track record.

Stayed here on business for one night, and that’s one night too many. The location is great if you’re going to MD Anderson, but outside of that there is very little to say in favor of this hotel. It’s Wyndham branded, but a franchise, so the management is clearly a one-​off.
On checking in I stood at the (unattended) front desk watching all of the staff standing around the lobby talking with each other and I had to practically wave both arms to get them to notice that I wanted to check in. They gave me a room on the top (12^th) floor which clearly is the low-​rent district because of the slow speed of the elevators. The room they confidently gave me was filthy — as if the people had checked out an hour ago and the maid hadn’t been there. So I schlepped down and complained and got a new room and a breakfast voucher (woo hoo).
Dinner in the hotel restaurant was equivalent to eating at any Sodexo-​supplied restaurant. Adequate nutrition but not much else.
The room I finally ended up in was average at best. The price was probably $ 100 more than I would’ve valued the stay at.
All in all, I’d avoid this place unless you absolutely have to be within walking distance of MD Anderson, and even then I’d still reconsider.

I wouldn’t give this place half a star but I have to give it something. Absolutely terrible service. Parking isn’t included I your stay (what crap is that?) you have to pay 11 $ a night to park for each car. I found pee stains on the toilet when we arrived and the toilet barely even flushes pee. No complimentary breakfast. Pretty much everything was just awful about this place. The only thing that was good about the place the fluffy pillows and bed.

Never again. Both times we stayed here something was stolen. We contacted management and they never call back. To me this means they condone the thefts of their housekeeping staff. The hotel itself used to be a Holiday Inn and there has not been much of a make over and it appears worn. The room was ok and bed was comfortable. They charge for breakfast and it is a basic buffet. Shuttle was a plus but we found other hotels with the same shuttle service. We moved to the Mainstay Inn and suites and found a much nicer room with efficiency kitchen. Free breakfast. Almost ½ the price. My advice is to look around as you can do better.

The bar is INCREDIBLY slow. I’ve been standing here for 20 minutes, and I’m still waiting to place an order. I think the bartender is also the waitstaff and bus boy for the adjoining restaurant. Definitely, don’t come here unless you have unlimited time.

Pros: bed and pillows
Cons: parking, desk staff was not friendly, tub had hair in it upon arrival.

Really probably a 3.5 star review.
Not terrible, but not great.
Good news first… Lobby, room and bathroom were clean. Beds were very comfortable. They have affordable two room suites. Shuttle was a great bonus! Staff was courteous.
Now for the bad news… paper thin walls, and very limited parking. Take advantage of the shuttle cause you might not find another space if you leave! Lots of little missing amenities. No paper towels in the kitchen. No pad and pen, which was surprisingly inconvenient when trying to compose a delivery order from a local restaurant. No laundry bag.
All told, not a terrible experience, and for the location and price I’m not sure we could do better.

The entire hotel staff was more than helpful and our 2-​room suite was perfect for our wedding activities… including having space for 4 hair & makeup technicians along with 14 women and girls. The rooms were beautiful, had some awesome views, and we loved it! The only suggestion I have is to coordinate the room service and housekeeping duties… we had breakfast one day from room service and left soon afterward. When I returned later in the day, the room was clean, but the the table was still covered with our breakfasts. All in all, great job and great hotel! Thanks!

My stay was amazing! The man who brought us up here helped up get in and brought our luggage in and got us ice and more. My mom is staying in the hospital at MD Anderson and my little sister (9) started to cry cause she missed her and he bought her a ice cream! It’s really nice here and I’m definitely coming back next time

So far so good. I paid 145.00 on
taxes included. Thought it was to good to be true but its been an awesome stay. They sock you with a 25 dollar holding fee on debit card and it would take up to 30 days to get it back. The Bell Man did not even smile or speak to us since we kind of looked hispanic with no tip manners. Just saying. I did notice him kiss the others butt like they were royal bla bla. It was ok, we did not need any help but thank you for asking sir. I have not seen my bill yet but it does say extra persons would be charged. We were only going to be 4 of us but my Granddaughter who is one tagged along. Wonder if they are going to charge me? We will see. Love this hotel tho! May I say it is very very nice! I brought snacks and etc for the kids since they have a kitchenette. Love it! They have the basics to cook up something. Dish washer. Very convenient room. The rooms were so nice. The Beds are super comfortable. Staff is ok. Enough towels and toleteries. We wanted to get away for a day and this place was the right spot. We jumped on the train went into down town. Returned and went back for a couple of beers in downtown. Room was cleaned but noticed it not had been dusted in awhile. Over all this place deserves a 4.75. Hope my bill stays great too!

Not recommended.
1) The walls in this hotel are so thin that you will hear everything your neighbors do.
2) The room alarm was set for 4:00 am, ruining a hard won sleep. Housekeeping should check the alarm.
3) The food in the restaurant was mediocre.
4) There was a loud rattling sound coming from the a/​c — oddly, it could be silenced only if our fan ran.
5) This particular sound didn’t bother me but it would some people: there is a coin operated laundry next to some of the rooms.
I was surprised at the poor quality of this hotel. I thought that Wyndhams were a good brand. The only positive is that the bedding is nice and the beds are comfortable. This doesn’t make up for disrupted sleep. We have a long miserable day ahead of us in Houston and then a long drive back home and I’m concerned that the disputed sleep we endured here will make the long drive home hazardous because we’ll be fighting sleep the whole way.
We won’t stay at another Wyndham and we’ll read reviews before we book next time.

Stayed for three nights in a two room suite with my wife and two teenage boys. We were originally booked in a two queen regular room but informed at check in that a foldaway bed would not fit so we upgraded to a suite for $ 50 more per night. The room is OK, but we only had one bar of soap to share between the bathtub, the sink, and the kitchen sink. We only had 3 towels which wasn’t discovered until the 4^th person got in the shower. The kitchen kit is very limited. There are two small sauce pans, but nothing you could actually cook anything for a family in. The two pans are probably about 5 inches across.
On a positive note the restaurant staff was very friendly. The front desk was unattended when we arrived at around 6pm, but they showed up after a minute or so.
There was a roach in the bathroom but only one and totally avoiding roaches in a city like Houston is probably unrealistic.

I had a really great stay at this hotel. It is a great value for the area which is very expensive. The room was very nice and the bed was super comfortable. The pillows were great too.
There is a breakfast buffet which is way overpriced at 16.00 so maybe skip that.
The best part if my stay is the shuttle service to the medical centers. I was driven to and from my doctors appointment!
I have been staying at the Courtyard which is a lot more expensive and comparable — next time I’ll be back.

I am not sure how this hotel is managed. I was here overnight for a next day appt @MDA. The occupancy rate was clearly less than 50%. Yet they put someone in my next door — I could literally hear the guy next door making all kinds of sounds while he was having sex or masterbating at 1am. Then, I was waken up by ambulance alarm at 6:30am, and again at 8am by the iPod music from the other neighbor side!!! My advice to the management if they do read reviews here — don’t juxtapose your guests when you have enough empty rooms just for the convenience of your cleaner! Any Wyndham brand manager should have learned this in his first day of orientation.
Also, WiFi is supposed to be included in room rate, but the passcode given never worked.
There’s free shuttle to the medical centers. They don’t give you that info until you ask. And when you ask about it, the front desk is super impatient about answering questions. So I’m posting shuttle schedule here & hope it’s helpful —
Mon-​Fri every ½hr 6−10am, hourly 10am-​10pm; Sat-​Sun hourly 9am-​9pm.
Stops: MDA Mays Clinic, MDA Lee Clarke Clinic, St Luke’s Hospital, Texas Children’s West Tower.
They also have shuttles to Rice Village at 1pm, 3pm, and 5pm. It’s about 20 mins walk. The residential neighborhood is pretty enjoyable to walk. I walked to Pasha for dinner (
) — Houston’s best Turkish food, highly recommended!
In sum, other than location, there isn’t anything impressive about this place… But around the same location, you have Best Western that’s literally next door and much cheaper or Hilton down the street with much better quality. It makes no sense to choose this hotel whether you prefer quality or price. I will most definitely NOT return here if there is a next time. BTW, it costed me $ 66 to stay here coz I’m a frequent traveler. Even at that rate, I will not be back. I’d rather pay more to get a suite at Zaza.

So, there are a few reasons why we stayed here. firstly, we couldn’t get in to the Rotary House at MD Anderson due to an appointment issue with their desk agents there, and secondly because I happen to be a WorldMark member and can get a percentage off my bookings at Wyndham Hotels.
Good. Ok so now that we have that out of the way, let’s get to it. I stayed at this hotel when it was whatever it used to be — a Holiday Inn or Best Western… whatever it was and it was awful, (I could check through my reviews but I just don’t care to). That being said, they’ve improved this hotel a lot since Wyndham bought it:
1. There aren’t 50 million smokers right out front that you have to walk through to get to the lobby. This is nice.
2. The rooms are completely redone in beds, linens, paint, wallpaper, furniture, fixtures, tv’s, drapes, carpet… everything as far as I can tell and that’s cool. The previous rooms were pretty run down and ragged so it was nice to see this.
In addition to that, we actually had a pretty decent stay. The beds, linens and pillows were pretty comfortable and besides a few rowdy gusts having conversations in the hallway it was pretty quiet. They didn’t even push us for our entire three day stay for housekeeping — which a lot of places do. One of the housekeepers just peeked out of a room on our second day and asked if we needed anything and when we said no, she was totally cool and friendly about it — kudos! They also have a little store thingy off to the right side of the front desk that you can pop into and get snacks and water — although it is pretty expensive, it is a nice amenity especially if you don’t have change for the machines. Also, the free wifi was appreciated and wasn’t to god awfully slow.
We did have some issues — and here they are:
1. On our second night after a long day, we dined in the hotel restaurant and although there were only about 6 tables including ours — the guy was S-​L-​O-​W. Our waiter took 20 minutes to do everything. We ordered a chef salad and a chicken sandwich and it took the kitchen over 45 minutes to produce those two items. That’s pretty shameful. And the food wasn’t great. Slow staff, slow kitchen, meh food? Never again.
2. $ 8/​night for parking Wyndham? Seriously? Bite me.
3. The first night, we ordered breakfast up into our room — and paid just over $ 40 for two All-​American breakfasts including tip. The guy forgot our juices, so I called down to room service and the lady was so busy yelling at someone to get our juices in the background that I wasn’t able to tell her that we hadn’t marked «Orange Juice» and «Grapefruit Juice» as she assumed — we had marked «Orange Juice» and «Cranberry Juice». The guy was really nice and brought them up, even though they were wrong. Whatever. The breakfast was pretty good. Anyways, like other reviewers have said, we put our tray out in the hall after we were finished in the morning before we left and NO ONE picked it up until sometime in the middle of the night because it was there that evening when we got back from dinner. Y’all need to work on that…
4. We had an open, dripping pipe in our bathroom that was leaving rust marks in our shower/​tub. It looks like they had left it from an old shower head. This really needed to be capped off, it was gross. Also, the shower pressure wasn’t great, but the water was hot.
So anyways… three stars. Honestly as a WorldMark member I was fairly displeased by some of the issues here — but I guess I’m used to higher standards. I’m going to go ahead and agree that — even with my percentage discount, this hotel is charging more than they’re worth per night. It just isn’t quite up to par.

The Good:
Beds are really comfortable. Helpful front desk.
The Bad:
TV has about 30 channels but only the networks are HD. The other channels are stretched into a widescreen format and there’s no way to change the aspect ratio. That’s unwatchable for me.
The wifi is slow. Expect inconsistent 1.5 MBps. Don’t count on streaming video.
The room is small but adequate. No refrigerator. No microwave. Bathroom is dated.
Parking costs $ 9 a night. No free breakfast.
The room adjoins the room next door but the adjoining door seems to be permanently locked. That’s not a big deal except the people in the adjoining room are ridiculously loud and the sound comes through the door like it is paper.
The Ugly:
Hallway consistently had a raw sewage smell and occasionally it drifted into the room. Not fun.
Overall:
Disappointed. Wouldn’t stay here again.

Negatives: Paying $ 250 per night for a $ 80(at most) room. Not to mention the $ 9.00 per night you pay to park (self park!). Rooms are tiny and don’t even include a mini fridge or microwave — -which you would expect at that price! Returned at 8:30pm with zero parking places. They rerouted us to a dark, creepy lot behind the hotel — -still paying $ 9.00 to park. Entire floor reeked of cigarette smoke. Bathroom seemed merely «wiped down»…dust/hair in the corners. TV had fingerprints all over the screen. Needs updating and modernizing.
Positives: Friendly front desk staff. Comfortable beds.
Not worth the money. Has the potential to be a much better hotel.