Natural Health Shoppe

UPDATE: After I emailed again, expressing my frustration and indicating my intention to post reviews of my experience (see below), then the Natural Health Shoppe DID refund my money for the undelivered merchandise. So… my issues have now been resolved. Bumping my review to 2 stars.
ORIGINAL REVIEW: Like other reviewers, I experienced terrible customer service. Through Amazon online, I ordered 10 cans of a water repellent spray, I was charged for 10 cans. I received 9 cans. Two were dented, but as long as they still worked, I wasn’t complaining about that. The Natural Health Shoppe refused to complete the order or refund my money — after two full weeks of emailing to «Kathleen» from customer service. When I initially wrote asking for the additional can (or a refund), I was asked if the «bag was damaged.» I replied that there was no bag, it was delivered in a box, and that the box was not damaged. They said the «weight of the shipment» was what it should have been to fulfill the order, and since I had not reported any damage to the outer packaging they were «not able to send another product or a refund. The weight of the package is nothing I have any control over, nor anything I usually pay that much attention to. But I can count to 10 quite simply. Perhaps the extra packaging material that was stuffed in between the cans made up a difference in the weight, or the fact that it was a BOX and not a BAG. I don’t know. All I know is I was charged for 10 cans and was only given 9. I“ve been robbed.

STAY AWAY!!!
I ordered pouch style handwarmers from these crooks through Amazon. They were defective. as soon as we opened them they fell apart in our hands spilling chemicals everywhere. I opened a few more and found they all had the same problem. They refused the return. They claim to stand behind their products, but they don’t. They were dismissive of my problem and basically refused to discuss it. I hope others are smarter than me and read this page before ordering anything from this company. They don’t deserve your business.

I ordered from products from their Amazon store. I don’t know what I was thinking not reading reviews before I ordered — who would have thought they’d have a dedicated one-​star review page on Unilocal just for them.
To all the previous reviewers of the Natural Health Shoppe, I’m from Canada and I paid $ 20.21 for them to ship my order to Canada on Amazon. When it arrived there was an additional COD charge of $ 13.61.
I emailed and called their «customer service» number +1 732−534−4800 and got this lady named Katherine who kept insisting that they didn’t put the COD charge on their and their shipping manager doesn’t do that. I called Canada Post and talked to the delivery person and they said, «its the mailer who put the COD charges on it».
Katherine asked for me to mail them a copy of the document that says they put a COD on it. So I emailed a screenshot and the link to Canada Post tracking which clearly shows it on there.
They haven’t done anything about it and have ignored all communication since.
Don’t buy from these guys. They’re crooks.

Made a purchase from this company through
. The product arrived open and completely ruined. The customer service department at Natural health shoppe did not assist in any way. they did not offer refund or new product. they told me there is nothing they can do to assist. i highly recommend avoiding this company in future due to their lack of professionalism and shady business practices.

They refunded the cost of the item, but still would not pay for shipping it back… it’s against their «policy,» even though the item was unusable. It’s a bad policy… avoid them!

I will never shop from this store, again. They took my money and did not deliver on time. So the post office returned my package. I still have not gotten my measly $ 22.00 back. They certainly are not interested in delivering a product or in helping a customer.