Philly Pretzel Factory Howell Nj

Yumm! I love these pretzels! Needed something to keep me going while doing laundry so I decided to look around and found Philly Pretzel Factory. Just got a regular pretzels and tried there dips (2 for $ 1) buttercream and honey mustard. For 2.50 it was a good deal and now back to laundry :(

Good news /​Bad news.
The good news: it’s a hit at parties for kids and adults.
The bad news: it you do not preorder — it’s a ripoff!
I preordered a full party tray (3 hour notice) — $ 30.
Two weeks later — when I called the phone went to
voice machine — so I drove to the shop. There they told me without 24 hour notice I could only have a ½tray — for $ 25!!! Yeah — a full tray for $ 30, and a half tray for $ 25 — or I could get two ½ trays for $ 50!!!
I did the math and this place gets a failing grade for customer service and consistency !!!
I hate to slam a small business owner — but customer service is not there main deal here — adiós, philly pretzel — I will spend my money where it buys customer service!

Very good pretzels. I would have given them 5 stars, but I find it ridiculous that they actually charge extra for mustard. I don’t know of any other food establishment that actually charges for condiments.

Great customer service– while I was there it was mostly high school kids that really like their job and very attentive and quick. Awesome pretzels that are warm and hot dog pretzels with cheese, best ever! Tons of other pretzel options, sauces, and catering too.

Wow the customer service was excellent. Pretzels were fresh out of the oven. Highly recommend

YAY ME! so glad they opened last year– we visit at least once a month — since we always have something going on and now that summer is upon us… you can bet we will be placing our catering orders pretty soon, like THISSSSS WEEKEND! yup.
Love the jalapeño cheese dip and the honey mustard– no complaints on service they are always friendly and have our order ready no matter how large the order.
I have tried the pretzel dog — its okay not what I expected but if am a walk in customer and they are in the middle of making pretzels because they ran out, and I was a slacker on ordering ahead of time – I’ll nosh on one to kill time and watch whatever is on the TV.
All in all a great deal for what you pay and yes it gets busy and packed so just order ahead of time– also the pretzels freeze well so you can always have some later if you have left overs.

Always great service. Came here and ordered pretzels for the family. Just out of the oven hot and fresh. I have ordered party platters a few times and ordered the large dips. Great honey mustard, butter crème and cinnamon dips. When I had left overs from the rivet trays, I put the remaining rivets in a ziploc and froze them. Took them out when the kids wanted a snack and heated them up. They were great!